Vtune crashes immediately when started

Ron_Green · ‎10-14-2011

I have a customer with a Vtune crash. The trace follows:

Hi Ron,

The problem is with VTune Amplifier.
The installation completed on the machine but when we try to execute the tool (stand alone) it crashes with an exception.
The log is copied below.
Thank you.
With best regards,

[Exception]
Address: 0x00000000002d1ce3
Code: 0x00000000c0000005
Description: EXCEPTION_ACCESS_VIOLATION
Module: amplxe_sampling_utils_3.4.dll
Product: Intel VTune Amplifier XE 2011 Update 5

[Products]
Package ID: N/A
Package Contents: Intel VTune Amplifier XE 2011 Update 5
Build Number: 186533
[System]

Host Name: WIN-ZHEDMKYA8EZ
OS Name: Microsoft Windows Server 2008 R2 Datacenter
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: 00496-164-2400001-84193
Original Install Date: 9/22/2011, 6:12:39 AM
System Boot Time: 10/14/2011, 3:24:30 AM
System Manufacturer: HP
System Model: ProLiant DL980 G7
System Type: x64-based PC
Processor(s): 8 Processor(s) Installed.
[01]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~1056 Mhz
[02]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~1056 Mhz
[03]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~1056 Mhz
[04]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~1056 Mhz
[05]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~120 Mhz
[06]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~120 Mhz
[07]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~120 Mhz
[08]: Intel64 Family 6 Model 47 Stepping 2 GenuineIntel ~120 Mhz
BIOS Version: HP P66, 2/23/2011
Windows Directory: C:\\Windows
System Directory: C:\\Windows\\system32
Boot Device: \\Device\\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 131,062 MB
Available Physical Memory: 124,217 MB
Virtual Memory: Max Size: 166,054 MB
Virtual Memory: Available: 159,210 MB
Virtual Memory: In Use: 6,844 MB
Page File Location(s): C:\\pagefile.sys
Domain: WORKGROUP
Logon Server: \\\\WIN-ZHEDMKYA8EZ
Hotfix(s): 49 Hotfix(s) Installed.
[01]: KB2425227
[02]: KB2476490
[03]: KB2484033
[04]: KB2488113
[05]: KB2492386
[06]: KB2503665
[07]: KB2505438
[08]: KB2506014
[09]: KB2506212
[10]: KB2506928
[11]: KB2507618
[12]: KB2508272
[13]: KB2509553
[14]: KB2510206
[15]: KB2510531
[16]: KB2511250
[17]: KB2511455
[18]: KB2515325
[19]: KB2518869
[20]: KB2522422
[21]: KB2529073
[22]: KB2533552
[23]: KB2536275
[24]: KB2536276
[25]: KB2539635
[26]: KB2541014
[27]: KB2544521
[28]: KB2544893
[29]: KB2545698
[30]: KB2547666
[31]: KB2552343
[32]: KB2555917
[33]: KB2556532
[34]: KB2559049
[35]: KB2560656
[36]: KB2562937
[37]: KB2563227
[38]: KB2563894
[39]: KB2564958
[40]: KB2567053
[41]: KB2567680
[42]: KB2570791
[43]: KB2570947
[44]: KB2572077
[45]: KB2586448
[46]: KB2616676
[47]: KB958488
[48]: KB976902
[49]: KB982018
Network Card(s): 6 NIC(s) Installed.
[01]: Intel PRO/1000 PT Dual Port Network Connection
Connection Name: Local Area Connection
DHCP Enabled: No
IP address(es)
[01]: 192.168.1.46
[02]: fe80::f49c:156:3ac8:89df
[02]: Intel PRO/1000 PT Dual Port Network Connection
Connection Name: Local Area Connection 2
Status: Media disconnected
[03]: HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter
Connection Name: Local Area Connection 3
Status: Media disconnected
[04]: HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter
Connection Name: Local Area Connection 4
Status: Media disconnected
[05]: HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter
Connection Name: Local Area Connection 5
Status: Media disconnected
[06]: HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter
Connection Name: Local Area Connection 6
Status: Media disconnected

[Dump]
Path: C:\\Users\\ddeleo\\AppData\\Local\\Temp\\3\\amplxe-log-ddeleo\\2011-10-14-Fri-22-51-46-981\\crash.dmp

[Context]
EAX: 0x0000000001798f98
EBP: 0x0000000001798f98
EBX: 0x0000000000000080
ECX: 0x0000000001799078
EDI: 0x000000000179b088
EDX: 0x00000000ffffffff
EIP: 0x00000000002d1ce3
ESI: 0x00000000ffffffff
ESP: 0x000000000018f398
R10: 0x0000000000000000
R11: 0x0000000000000000
R12: 0x0000000000000000
R13: 0x0000000000000000
R14: 0x0000000000000000
R15: 0x0000000000000000
R8: 0x0000000000000000
R9: 0x0000000000000000

[Module000]
Age: 0x0000000000000001
Base: 0x0000000000230000
Begin: 0x0000000000231000
Checksum: 0x0000000000000000
End: 0x0000000000298000
FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_tbrw_3.4.dll
Guid: 627a7bfd-ab63-4a77-a476-50d6f8ddd356
Size: 0x000000000008b000
SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.tbrw\\amplxe_sampling_tbrw_3.4.pdb
Timestamp: 0x000000004e554af4

[Module001]
Age: 0x0000000000000001
Base: 0x00000000002d0000
Begin: 0x00000000002d1000
Checksum: 0x0000000000000000
End: 0x00000000002d4000
FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_utils_3.4.dll
Guid: 6bde79f7-4ba4-4a52-9110-834768530fc3
Size: 0x0000000000009000
SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.utils\\amplxe_sampling_utils_3.4.pdb
Timestamp: 0x000000004e554aec

[Module002]
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Checksum: 0x0000000000000000
End: 0x00000000002f3000
FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_strings_3.4.dll
Guid: 15fc67e1-e366-4bb8-b522-2dcb695efb36
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SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.strings\\amplxe_sampling_strings_3.4.pdb
Timestamp: 0x000000004e554aea

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FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_logit_3.4.dll
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Timestamp: 0x000000004e554aea

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Size: 0x0000000000009000
SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.rise\\amplxe_sampling_rise_3.4.pdb
Timestamp: 0x000000004e554aec

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Age: 0x0000000000000001
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Checksum: 0x0000000000000000
End: 0x00000000003d3000
FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_pax_3.4.dll
Guid: f78994eb-34cd-4567-aac3-5552d9294176
Size: 0x0000000000007000
SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.pax\\amplxe_sampling_pax_3.4.pdb
Timestamp: 0x000000004e554af1

[Module006]
Age: 0x0000000000000001
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Checksum: 0x0000000000000000
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FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe-runsa.exe
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Timestamp: 0x000000004e554b00

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FullName: C:\\Program<>Files<>(x86)\\Intel\\VTune<>Amplifier<>XE<>2011\\bin32\\amplxe_sampling_parser_3.4.dll
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SymbolName: C:\\bb\\INNLphep2w6r\\b\\b\\tmpirnogy\\build\\release_win32-x86\\sampling.parser\\amplxe_sampling_parser_3.4.pdb
Timestamp: 0x000000004e554afd

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Rob5 · ‎10-14-2011

Ron,

Thank you for sending the crash report. There doesnt appear to be stack data. Can you verify the post was not cut off? If possible, attach the .dmp file to the forum thread. If it too large, let me know. You may wish to make the forum thread private at that point. Also, it sounds like the GUI is crashing simply upon being opened; is this correct? Does Intel VTune Amplifier XE display a crash report dialog to send the report to us? If so, send the report using the send report method. This will help us capture all the information needed.

Thanks
Rob

levicki · ‎10-16-2011

Rob,

In the text he posted there is a part that already hints at the crash location in the code:

Address: 0x00000000002d1ce3
Code: 0x00000000c0000005
Description: EXCEPTION_ACCESS_VIOLATION
Module: amplxe_sampling_utils_3.4.dll
Product: Intel VTune Amplifier XE 2011 Update 5

I agree that the minidump would be more usefull though.

Rob5 · ‎10-21-2011

I have reported this to Development for review. Reference DPD200175094.

Thanks
Rob

Rob5 · ‎12-21-2011

Ronald,

Development was not able to pinpoint the cause based on the crash report posted. It appears the report was truncated. Do you by chance have the dmp? Is it still in C:\Users\ddeleo\AppData\Local\Temp\3\amplxe-log-ddeleo\2011-10-14-Fri-22-51-46-981\crash.dmp? If so, can you attach to this forum thread and mark as private?

Thanks
Rob

Rob5 · ‎12-28-2011

Taking this forum thread private for further investigation.

- Rob