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Junfeng_D_Intel
Employee
241 Views

can't install SEP driver with VTune 2018 update 1

I update VTune to 2018 update 1. It reports "Cannot enable Hardware Event-based Sampling due to a problem with the driver (sep*/sepdrv*). Check that the driver is running and the driver group is in the current user group list. See the "Sampling Drivers" help topic for further details."

my machine installs Windows 10

OS Name Microsoft Windows 10 Enterprise
Version 10.0.14393 Build 14393
 

I referred  to the help page, and run "amplxe-sepreg.exe -i". it fails with the following error message

amplxe-sepreg.exe -i -v
Stopping service sepdrv4_1...NOT FOUND
Stopping service socperf2_0...NOT FOUND
Copying file C:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64\sepdrv\win7\socperf2_0.sys to C:\Windows\System32\Drivers\socperf2_0.sys...FAILED
Reason: failed to copy C:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64\sepdrv\win7\socperf2_0.sys to C:\Windows\System32\Drivers\socperf2_0.sys. Please check file permissions.
VTSS++ driver found
Deleting system32/drivers/vtss.sys file...FAILED
Forming source path for vtss.sys...OK
Forming destination path for vtss.sys...OK
Installing and starting VTSS++ driver...OK

amplxe-sepreg.exe -c
Checking platform...
Platform is genuine Intel: OK
Platform has SSE2: OK
Platform architecture: INTEL64
User has admin rights: OK
Drivers will be installed to C:\Windows\System32\Drivers\
Checking sepdrv4_1 driver path...OK
Checking sepdrv4_1 service...FAILED
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is running
Checking socperf2_0 driver path...OK
Checking socperf2_0 service...FAILED

 

is there any idea to fix the problem? 

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1 Reply
Junfeng_D_Intel
Employee
241 Views

I got the problem fixed by deleting C:\Windows\System32\Drivers\socperf2_0.sys in safe mode.

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