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vtss.sys causing bugchecks!

Alexander_R_
Beginner
‎07-10-2014 02:57 PM
916 Views

Several times now, when doing "General Exploration", I hit a nice IRQL_NOT_LESS_OR_EQUAL bugcheck. Windbg tells me that it was a read operation at IRQL 2, "Probably caused by : vtss.sys ( vtss+10a89 )".

Full bugcheck analysis:

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File
Kernel Bitmap Dump File: Only kernel address space is available

Summary page-count cache: 0x111e00 entries, 0x8 stride, 0xda22c present, 0x88f000 total pages

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\SymCache*http://msdl.microsoft.com/download/symbols
Deferred                                       SRV*c:\code\symbols*http://chromium-
browser-symsrv.commondatastorage.googleapis.com
Deferred                                       symsrv*symsrv.dll*C:\localsymbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\SymCache*http://msdl.microsoft.com/download/symbols;SRV*c:\code\symbols*http://chromium-
browser-symsrv.commondatastorage.googleapis.com;symsrv*symsrv.dll*C:\localsymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Loading symbols for fffff801`8168c000     ntkrnlmp.exe ->   ntkrnlmp.exe
ModLoad: fffff801`8168c000 fffff801`81e15000   ntkrnlmp.exe
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
Machine Name:
Kernel base = 0xfffff801`8168c000 PsLoadedModuleList = 0xfffff801`819562d0
Debug session time: Thu Jul 10 16:45:36.290 2014 (UTC - 4:00)
System Uptime: 1 days 0:41:46.971
Full dump target: trying to detect whether the file contains raw contexts...
The dump file contains no raw context records.Loading symbols for fffff801`8168c000     ntkrnlmp.exe ->   ntkrnlmp.exe
ModLoad: fffff801`8168c000 fffff801`81e15000   ntkrnlmp.exe
Loading Kernel Symbols
.ModLoad: fffff801`8161c000 fffff801`8168c000   hal.dll 
.ModLoad: fffff801`8088b000 fffff801`80894000   \SystemRoot\system32\kd.dll
.ModLoad: fffff800`ae0c2000 fffff800`ae128000   \SystemRoot\system32\mcupdate_GenuineIntel.dll
.ModLoad: fffff800`ae128000 fffff800`ae136000   \SystemRoot\System32\drivers\werkernel.sys
.ModLoad: fffff800`ae136000 fffff800`ae197000   \SystemRoot\System32\drivers\CLFS.SYS
.ModLoad: fffff800`ae197000 fffff800`ae1b9000   \SystemRoot\System32\drivers\tm.sys
.ModLoad: fffff800`ae1b9000 fffff800`ae1ce000   \SystemRoot\system32\PSHED.dll
.ModLoad: fffff800`ae1ce000 fffff800`ae1d8000   \SystemRoot\system32\BOOTVID.dll
.ModLoad: fffff800`ae000000 fffff800`ae088000   \SystemRoot\system32\CI.dll
.ModLoad: fffff800`ae238000 fffff800`ae295000   \SystemRoot\System32\drivers\msrpc.sys
.ModLoad: fffff800`ae295000 fffff800`ae364000   \SystemRoot\system32\drivers\Wdf01000.sys
.ModLoad: fffff800`ae364000 fffff800`ae375000   \SystemRoot\system32\drivers\WDFLDR.SYS
.ModLoad: fffff800`ae375000 fffff800`ae38d000   \SystemRoot\System32\Drivers\acpiex.sys
.ModLoad: fffff800`ae38d000 fffff800`ae398000   \SystemRoot\System32\Drivers\WppRecorder.sys
.ModLoad: fffff800`ae496000 fffff800`ae520000   \SystemRoot\System32\drivers\ACPI.sys
.ModLoad: fffff800`ae520000 fffff800`ae52a000   \SystemRoot\System32\drivers\WMILIB.SYS
.ModLoad: fffff800`ae52a000 fffff800`ae5b5000   \SystemRoot\System32\Drivers\cng.sys
.ModLoad: fffff800`ae5c0000 fffff800`ae5ca000   \SystemRoot\System32\drivers\msisadrv.sys
.ModLoad: fffff800`ae400000 fffff800`ae448000   \SystemRoot\System32\drivers\pci.sys
.ModLoad: fffff800`ae448000 fffff800`ae455000   \SystemRoot\System32\drivers\vdrvroot.sys
.ModLoad: fffff800`ae455000 fffff800`ae471000   \SystemRoot\system32\drivers\pdc.sys
.ModLoad: fffff800`ae471000 fffff800`ae489000   \SystemRoot\System32\drivers\partmgr.sys
.ModLoad: fffff800`ae398000 fffff800`ae3f9000   \SystemRoot\System32\drivers\spaceport.sys
.ModLoad: fffff800`ae5ca000 fffff800`ae5df000   \SystemRoot\System32\drivers\volmgr.sys
.ModLoad: fffff800`ae61b000 fffff800`ae67a000   \SystemRoot\System32\drivers\volmgrx.sys
.ModLoad: fffff800`ae67a000 fffff800`ae695000   \SystemRoot\System32\drivers\mountmgr.sys
.ModLoad: fffff800`ae8dc000 fffff800`aeba9000   \SystemRoot\System32\drivers\iaStorA.sys
.ModLoad: fffff800`ae800000 fffff800`ae85f000   \SystemRoot\System32\drivers\storport.sys
.ModLoad: fffff800`ae85f000 fffff800`ae879000   \SystemRoot\System32\drivers\EhStorClass.sys
.ModLoad: fffff800`ae879000 fffff800`ae8d5000   \SystemRoot\system32\drivers\fltmgr.sys
.ModLoad: fffff800`aeba9000 fffff800`aebbf000   \SystemRoot\System32\drivers\fileinfo.sys
.ModLoad: fffff800`aebbf000 fffff800`aebea000   \SystemRoot\System32\Drivers\Wof.sys
.ModLoad: fffff800`ae695000 fffff800`ae6d8000   \SystemRoot\system32\drivers\WdFilter.sys
.ModLoad: fffff800`aec13000 fffff800`aee09000   \SystemRoot\System32\Drivers\Ntfs.sys
.ModLoad: fffff800`aee09000 fffff800`aee25000   \SystemRoot\System32\Drivers\ksecdd.sys
.ModLoad: fffff800`aee25000 fffff800`aee35000   \SystemRoot\System32\drivers\pcw.sys
.ModLoad: fffff800`aee35000 fffff800`aee40000   \SystemRoot\System32\Drivers\Fs_Rec.sys
.ModLoad: fffff800`aee40000 fffff800`aef58000   \SystemRoot\system32\drivers\ndis.sys
.ModLoad: fffff800`aef58000 fffff800`aefd1000   \SystemRoot\system32\drivers\NETIO.SYS
.ModLoad: fffff800`ae6d8000 fffff800`ae709000   \SystemRoot\System32\Drivers\ksecpkg.sys
.ModLoad: fffff800`af002000 fffff800`af277000   \SystemRoot\System32\drivers\tcpip.sys
.ModLoad: fffff800`af277000 fffff800`af2e3000   \SystemRoot\System32\drivers\fwpkclnt.sys
.ModLoad: fffff800`af2e3000 fffff800`af308000   \SystemRoot\system32\DRIVERS\wfplwfs.sys
.ModLoad: fffff800`af308000 fffff800`af39d000   \SystemRoot\System32\DRIVERS\fvevol.sys
.ModLoad: fffff800`af39d000 fffff800`af3ed000   \SystemRoot\System32\drivers\volsnap.sys
.ModLoad: fffff800`ae709000 fffff800`ae74f000   \SystemRoot\System32\drivers\rdyboost.sys
.ModLoad: fffff800`aefd1000 fffff800`aefe8000   \SystemRoot\System32\Drivers\mup.sys
.ModLoad: fffff800`af3ed000 fffff800`af3fc000   \SystemRoot\System32\drivers\intelpep.sys
.ModLoad: fffff800`ae74f000 fffff800`ae76b000   \SystemRoot\System32\drivers\disk.sys
.ModLoad: fffff800`ae76b000 fffff800`ae7c0000   \SystemRoot\System32\drivers\CLASSPNP.SYS
.ModLoad: fffff800`aefe8000 fffff800`aeffd000   \SystemRoot\System32\Drivers\crashdmp.sys
.ModLoad: fffff800`af8ed000 fffff800`af91b000   \SystemRoot\System32\drivers\cdrom.sys
.ModLoad: fffff800`af91b000 fffff800`af924000   \SystemRoot\System32\Drivers\Null.SYS
.ModLoad: fffff800`af924000 fffff800`af92c000   \SystemRoot\System32\Drivers\Beep.SYS
.ModLoad: fffff800`af92c000 fffff800`af93a000   \SystemRoot\System32\drivers\BasicRender.sys
.ModLoad: fffff800`afa59000 fffff800`afbda000   \SystemRoot\System32\drivers\dxgkrnl.sys
.ModLoad: fffff800`afbda000 fffff800`afbec000   \SystemRoot\System32\drivers\watchdog.sys
.ModLoad: fffff800`af93a000 fffff800`af99b000   \SystemRoot\System32\drivers\dxgmms1.sys
.ModLoad: fffff800`afbec000 fffff800`afbfe000   \SystemRoot\System32\drivers\BasicDisplay.sys
.ModLoad: fffff800`afa00000 fffff800`afa14000   \SystemRoot\System32\Drivers\Npfs.SYS
.ModLoad: fffff800`afa14000 fffff800`afa20000   \SystemRoot\System32\Drivers\Msfs.SYS
.ModLoad: fffff800`afa20000 fffff800`afa40000   \SystemRoot\system32\DRIVERS\tdx.sys
.
ModLoad: fffff800`afa40000 fffff800`afa4e000   \SystemRoot\system32\DRIVERS\TDI.SYS
.ModLoad: fffff800`afcbe000 fffff800`afd50000   \SystemRoot\system32\drivers\afd.sys
.ModLoad: fffff800`afd50000 fffff800`afd7a000   \SystemRoot\system32\DRIVERS\pacer.sys
.ModLoad: fffff800`afd7a000 fffff800`afd92000   \SystemRoot\system32\DRIVERS\vwififlt.sys
.ModLoad: fffff800`afd92000 fffff800`afda3000   \SystemRoot\system32\DRIVERS\netbios.sys
.ModLoad: fffff800`afc00000 fffff800`afc70000   \SystemRoot\system32\DRIVERS\rdbss.sys
.ModLoad: fffff800`afea7000 fffff800`aff35000   \SystemRoot\system32\drivers\csc.sys
.ModLoad: fffff800`aff35000 fffff800`aff5b000   \SystemRoot\system32\DRIVERS\VBoxUSBMon.sys
.ModLoad: fffff800`aff5b000 fffff800`aff9e000   \SystemRoot\system32\DRIVERS\VBoxDrv.sys
.ModLoad: fffff800`aff9e000 fffff800`affe4000   \??\C:\WINDOWS\System32\Drivers\sepdrv3_10.sys
.ModLoad: fffff800`affe4000 fffff800`affec000   \??\C:\WINDOWS\System32\Drivers\sepdal.sys
.ModLoad: fffff800`affec000 fffff800`afffa000   \SystemRoot\system32\drivers\nsiproxy.sys
.ModLoad: fffff800`afe00000 fffff800`afe0c000   \SystemRoot\System32\drivers\npsvctrig.sys
.ModLoad: fffff800`afe0c000 fffff800`afe18000   \SystemRoot\System32\drivers\mssmbios.sys
.ModLoad: fffff800`afe18000 fffff800`afe3e000   \SystemRoot\System32\Drivers\dfsc.sys
.ModLoad: fffff800`afe4e000 fffff800`afe65000   \SystemRoot\system32\DRIVERS\ahcache.sys
.ModLoad: fffff800`afe65000 fffff800`afe74000   \SystemRoot\System32\drivers\CompositeBus.sys
.ModLoad: fffff800`afe74000 fffff800`afe9f000   \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys
.ModLoad: fffff800`afc70000 fffff800`afc81000   \SystemRoot\System32\drivers\umbus.sys
.ModLoad: fffff800`b00d2000 fffff800`b0d2a000   \SystemRoot\system32\DRIVERS\nvlddmkm.sys
.ModLoad: fffff800`b0d2a000 fffff800`b0d43000   \SystemRoot\System32\drivers\HDAudBus.sys
.ModLoad: fffff800`b0d43000 fffff800`b0d98000   \SystemRoot\System32\drivers\USBXHCI.SYS
.ModLoad: fffff800`b0d98000 fffff800`b0dca000   \SystemRoot\System32\drivers\ucx01000.sys
.ModLoad: fffff800`b0dca000 fffff800`b0de6000   \SystemRoot\system32\DRIVERS\TeeDriverx64.sys
.ModLoad: fffff800`b0de6000 fffff800`b0dfe000   \SystemRoot\System32\drivers\usbehci.sys
.ModLoad: fffff800`b0000000 fffff800`b006f000   \SystemRoot\System32\drivers\USBPORT.SYS
.ModLoad: fffff800`b0e5b000 fffff800`b0eef000   \SystemRoot\system32\DRIVERS\Rt630x64.sys
.ModLoad: fffff800`b106b000 fffff800`b1412000   \SystemRoot\system32\DRIVERS\akw8x64.sys
.ModLoad: fffff800`b1412000 fffff800`b141f000   \SystemRoot\System32\drivers\vwifibus.sys
.ModLoad: fffff800`b141f000 fffff800`b142b000   \SystemRoot\System32\drivers\ICCWDT.sys
.ModLoad: fffff800`b142b000 fffff800`b144a000   \SystemRoot\System32\drivers\i8042prt.sys
.ModLoad: fffff800`b144a000 fffff800`b145a000   \SystemRoot\System32\drivers\kbdclass.sys
.ModLoad: fffff800`b145a000 fffff800`b1483000   \SystemRoot\system32\DRIVERS\fspad_win764.sys
.ModLoad: fffff800`b1483000 fffff800`b1493000   \SystemRoot\System32\drivers\mouclass.sys
.ModLoad: fffff800`b1493000 fffff800`b149d000   \SystemRoot\System32\drivers\wmiacpi.sys
.ModLoad: fffff800`b149d000 fffff800`b14bb000   \SystemRoot\System32\drivers\intelppm.sys
.ModLoad: fffff800`b14bb000 fffff800`b14c1380   \SystemRoot\System32\drivers\CmBatt.sys
.ModLoad: fffff800`b14c2000 fffff800`b14ce000   \SystemRoot\System32\drivers\BATTC.SYS
.ModLoad: fffff800`b150c000 fffff800`b1517000   \SystemRoot\System32\drivers\NdisVirtualBus.sys
.ModLoad: fffff800`b1517000 fffff800`b1518600   \SystemRoot\System32\drivers\swenum.sys
.ModLoad: fffff800`b1519000 fffff800`b1567000   \SystemRoot\System32\drivers\ks.sys
.ModLoad: fffff800`b1567000 fffff800`b15d2000   \SystemRoot\System32\drivers\usbhub.sys
.ModLoad: fffff800`b15d2000 fffff800`b15de000   \SystemRoot\System32\drivers\USBD.SYS
.ModLoad: fffff800`b1000000 fffff800`b1034000   \SystemRoot\system32\drivers\nvhda64v.sys
.ModLoad: fffff800`b0eef000 fffff800`b0f36000   \SystemRoot\system32\drivers\portcls.sys
.ModLoad: fffff800`b1034000 fffff800`b1050000   \SystemRoot\system32\drivers\drmk.sys
.ModLoad: fffff800`b1050000 fffff800`b1055300   \SystemRoot\system32\drivers\ksthunk.sys
.ModLoad: fffff800`b0f36000 fffff800`b0fae000   \SystemRoot\System32\drivers\UsbHub3.sys
.ModLoad: fffff800`b1673000 fffff800`b19a4680   \SystemRoot\system32\drivers\RTKVHD64.sys
.ModLoad: fffff800`b19a5000 fffff800`b19b3000   \SystemRoot\system32\drivers\MBfilt64.sys
.ModLoad: fffff960`001dd000 fffff960`005f6000   \SystemRoot\System32\win32k.sys
.ModLoad: fffff800`b19b3000 fffff800`b19baf00   \SystemRoot\System32\drivers\HIDPARSE.SYS
.ModLoad: fffff800`b163e000 fffff800`b164c000   \SystemRoot\System32\drivers\monitor.sys
.ModLoad: fffff960`00728000 fffff960`00731000   \SystemRoot\System32\TSDDD.dll
.ModLoad: fffff960`0086d000 fffff960`008a8000   \SystemRoot\System32\cdd.dll
.ModLoad: fffff800`b164c000 fffff800`b1670000   \SystemRoot\system32\drivers\luafv.sys
.ModLoad: fffff800`b19bb000 fffff800`b19c5000   \??\C:\WINDOWS\system32\drivers\mbam.sys
.ModLoad: fffff800`b19c5000 fffff800`b19e6000   \SystemRoot\system32\drivers\WudfPf.sys
.ModLoad: fffff800`b19e6000 fffff800`b19ff000   \SystemRoot\system32\DRIVERS\WinUSB.sys
.ModLoad: fffff800`b1600000 fffff800`b163e000   \SystemRoot\System32\drivers\WUDFRd.sys
.ModLoad: fffff800`b1056000 fffff800`b106a000   \SystemRoot\system32\DRIVERS\lltdio.sys
.ModLoad: fffff800`af600000 fffff800`af673000   \SystemRoot\system32\DRIVERS\nwifi.sys
.ModLoad: fffff800`b14ce000 fffff800`b14e2000   \SystemRoot\system32\DRIVERS\ndisuio.sys
.ModLoad: fffff800`b14e2000 fffff800`b14fa000   \SystemRoot\system32\DRIVERS\rspndr.sys
.
ModLoad: fffff800`af673000 fffff800`af76d000   \SystemRoot\system32\drivers\HTTP.sys
.ModLoad: fffff800`b14fa000 fffff800`b1508000   \SystemRoot\system32\DRIVERS\vwifimp.sys
.ModLoad: fffff800`b15de000 fffff800`b15fe000   \SystemRoot\system32\DRIVERS\bowser.sys
.ModLoad: fffff800`b0fae000 fffff800`b0fc5000   \SystemRoot\System32\drivers\mpsdrv.sys
.ModLoad: fffff800`af76d000 fffff800`af7d9000   \SystemRoot\system32\DRIVERS\mrxsmb.sys
.ModLoad: fffff800`b0fc5000 fffff800`b0ffe000   \SystemRoot\system32\DRIVERS\mrxsmb20.sys
.ModLoad: fffff800`b0e00000 fffff800`b0e06000   \??\C:\Program Files\Intel\Power Gadget 3.0\EnergyDriver.sys
.ModLoad: fffff800`b0e06000 fffff800`b0e10000   \??\C:\Program Files (x86)\Intel\Extreme Tuning Utility\Drivers\IocDriver\64bit\iocbios2.sys
.ModLoad: fffff800`b0e10000 fffff800`b0e5b000   \SystemRoot\system32\DRIVERS\mrxsmb10.sys
.ModLoad: fffff800`b006f000 fffff800`b008c000   \SystemRoot\system32\drivers\Ndu.sys
.ModLoad: fffff800`b008c000 fffff800`b0098000   \SystemRoot\system32\drivers\npf.sys
.ModLoad: fffff800`af7d9000 fffff800`af882000   \SystemRoot\system32\drivers\peauth.sys
.ModLoad: fffff800`b0098000 fffff800`b00a3000   \SystemRoot\System32\Drivers\secdrv.SYS
.ModLoad: fffff800`afda3000 fffff800`afde6000   \SystemRoot\System32\DRIVERS\srvnet.sys
.ModLoad: fffff800`b00a3000 fffff800`b00b5000   \SystemRoot\System32\drivers\tcpipreg.sys
.ModLoad: fffff800`b1eff000 fffff800`b7148000   \SystemRoot\system32\drivers\vtss.sys
.ModLoad: fffff800`b7148000 fffff800`b7169000   \SystemRoot\system32\Drivers\WdNisDrv.sys
.ModLoad: fffff800`b1e00000 fffff800`b1ead000   \SystemRoot\System32\DRIVERS\srv2.sys
.ModLoad: fffff800`b72e8000 fffff800`b7380000   \SystemRoot\System32\DRIVERS\srv.sys
.ModLoad: fffff800`b73ad000 fffff800`b73c3000   \SystemRoot\system32\DRIVERS\mslldp.sys
.ModLoad: fffff800`b7200000 fffff800`b722d000   \SystemRoot\system32\DRIVERS\tunnel.sys
.ModLoad: fffff800`b722d000 fffff800`b7239000   \SystemRoot\System32\Drivers\dump_diskdump.sys
.ModLoad: fffff800`b749a000 fffff800`b7767000   \SystemRoot\System32\Drivers\dump_iaStorA.sys
.ModLoad: fffff800`b7767000 fffff800`b777d000   \SystemRoot\System32\Drivers\dump_dumpfve.sys
.ModLoad: fffff800`b777d000 fffff800`b778d000   \SystemRoot\System32\drivers\condrv.sys
.ModLoad: fffff960`00a7b000 fffff960`00ada000   \SystemRoot\System32\ATMFD.DLL
.ModLoad: fffff800`b77ae000 fffff800`b77b7000   \??\C:\WINDOWS\system32\Drivers\Dbgv.sys
.ModLoad: fffff800`b7442000 fffff800`b744f000   \??\C:\WINDOWS\system32\Drivers\PROCEXP152.SYS
.ModLoad: fffff800`b778d000 fffff800`b77a7000   \??\C:\WINDOWS\system32\Drivers\PROCMON23.SYS
.ModLoad: fffff800`b7239000 fffff800`b72e0000   \SystemRoot\system32\DRIVERS\btfilter.sys
.ModLoad: fffff800`b77b7000 fffff800`b77d0000   \SystemRoot\System32\Drivers\BTHUSB.sys
.ModLoad: fffff800`bae36000 fffff800`baf62000   \SystemRoot\System32\Drivers\bthport.sys
.ModLoad: fffff800`baf83000 fffff800`bafa4000   \??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys

Loading User Symbols
PEB is paged out (Peb.Ldr = 00007ff7`fbf7b018).  Type ".hh dbgerr001" for details
Loading unloaded module list
........................
Loaded dbghelp extension DLL
Loaded ext extension DLL
Loaded exts extension DLL
Loaded kext extension DLL
Loaded kdexts extension DLL
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {5ffd01304, 2, 0, fffff80181622520}

Loading symbols for fffff801`8161c000          hal.dll ->   hal.dll
Loading symbols for fffff800`b1eff000         vtss.sys ->   vtss.sys
*** ERROR: Module load completed but symbols could not be loaded for vtss.sys
Probably caused by : vtss.sys ( vtss+10a89 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000005ffd01304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80181622520, address which referenced memory

Debugging Details:
------------------

READ_ADDRESS: unable to get nt!MmNonPagedPoolStart

unable to get nt!MmSizeOfNonPagedPoolInBytes
 00000005ffd01304 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalSendSoftwareInterrupt+51
fffff801`81622520 8b02            mov     eax,dword ptr [rdx]

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  csrss.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  ffffd00126ee0510 -- (.trap 0xffffd00126ee0510)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffffffffd012e0 rbx=0000000000000000 rcx=ffffffffffd074a8
rdx=00000005ffd01304 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80181622520 rsp=ffffd00126ee06a0 rbp=ffffd00125c6c180
 r8=0000000000000000  r9=000000000000001f r10=ffffe001cb3e1a01
r11=0000000000015100 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl zr na po nc
hal!HalSendSoftwareInterrupt+0x51:
fffff801`81622520 8b02            mov     eax,dword ptr [rdx] ds:00000005`ffd01304=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff801817ebae9 to fffff801817dffa0

STACK_TEXT:  
ffffd001`26ee03c8 fffff801`817ebae9 : 00000000`0000000a 00000005`ffd01304 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd001`26ee03d0 fffff801`817ea33a : 00000000`00000000 ffffe001`ce46e080 fffff800`b1f01900 ffffd001`26ee0510 : nt!KiBugCheckDispatch+0x69
ffffd001`26ee0510 fffff801`81622520 : ffffd001`26ee06b8 00000000`00000000 fffffff6`00000002 00000001`ffffffff : nt!KiPageFault+0x23a
ffffd001`26ee06a0 fffff800`b1f0fa89 : 00000000`00000000 ffffe001`ce46e080 fffff801`00000000 00000000`000000ff : hal!HalSendSoftwareInterrupt+0x51
ffffd001`26ee0710 00000000`00000000 : ffffe001`ce46e080 fffff801`00000000 00000000`000000ff ffffd001`25c6c180 : vtss+0x10a89


STACK_COMMAND:  kb

FOLLOWUP_IP: 
vtss+10a89
fffff800`b1f0fa89 ebd6            jmp     vtss+0x10a61 (fffff800`b1f0fa61)

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  vtss+10a89

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: vtss

IMAGE_NAME:  vtss.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52a86e30

FAILURE_BUCKET_ID:  AV_vtss+10a89

BUCKET_ID:  AV_vtss+10a89

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_vtss+10a89

FAILURE_ID_HASH:  {0878f7b3-a3ad-b820-9776-21dbb6725b56}

Followup: MachineOwner
---------

The system is usually under more-than-average load when the bugcheck occurs.

What's up with this? Do you run Windows Driver Verifier/PREFAST often enough?

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Peter_W_Intel
Employee
‎07-10-2014 05:43 PM
916 Views

Thank you for this report!

There is a similar problem discussed on other thread, it is under investigating. I will post any news if the problem has been fixed.

I still need your support:

1. What VTune version you are using?

2. Can you attach vtss.sys binary in your system?

3. What operation system your work on? Is it Windows* 8 system?

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Alexander_R_
Beginner
‎07-10-2014 07:43 PM
916 Views

1. Support.txt:

Package ID: N/A
Package Contents: Intel(R) VTune(TM) Amplifier XE 2013 Update 15
Build Number: 328102

2. Attached

3. Windows 8.1 (Version 6.3, Build 9600)

vtss.7z
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Peter_W_Intel
Employee
‎07-10-2014 08:13 PM
916 Views

Thank you for info. Current product is Update 17, which includes some bugs fix.

Would you please try U17? If the problem persists on, can you provide vtss.sys? Thanks again.

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Bernard
Valued Contributor I
‎07-10-2014 11:35 PM
916 Views

As Peter wrote this is the same BugCheck which was discussed in different thread.

If you are interested in simple explanation of this error  please read this:

>>>After short analysis of the dump file it seems that BSOD is triggered by Windows kernel mode function.

This disassembled line of code  fffff801`82610490 8b02            mov     eax,dword ptr [rdx] ds:00000005`ffd01328=???????? is probably responsible for bringing down the system.By looking at the callstack I suppose that code which has been resolved as a  hal!HalSendSoftwareInterrupt+0x51 is accessing or reading a value at invalid memory location pointed by rdx register.That location could have been paged out prior to the HalSoftwareInterrupt execution thus triggering the BSOD.It is strange because Windows kernel mode code should not either causing page fault of pageable pool or referencing invalid memory address at IRQL == 0x2.VTune vtss.sys can be responsible for calling HalSoftwareInterrupt at IRQL == 0x2,but I do not suppose that driver developer(s) could have know before that referenced paged pool will be either invalid or paged out.>>>

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Bernard
Valued Contributor I
‎07-12-2014 01:19 AM
916 Views

>>>Do you run Windows Driver Verifier/PREFAST often enough?>>>

Actually offending(faulting IP) belongs to HAL.dll module.

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