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Why Employee Experience Matters in a PC Fleet Investment

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Technology is the foundational bedrock in nearly every workplace. Employees can contact, communicate, and collaborate with each other through their PCs—but only if those PCs are working properly and efficiently. When computers malfunction or can’t run several apps at once, frustration follows.

Imagine if this happened all the time: Your computer couldn’t multitask a conference call and Microsoft Word, it would crash if you had too many tabs open, Outlook would only load half the time, and your poor computer’s fan was so loud it sounded like it could launch into space. These user issues can make work aggravating, causing employees to feel discouraged from getting their work done. And when they can’t get their work done, the whole business suffers.

While each of these scenarios may not happen all at once, they’re an everyday reality for employees. With the hybrid workplace on the rise, remote employees are often left to endure these discouraging challenges in silence, as their device limits their ability to do daily tasks.

In a recent survey of full-time employees, 62 percent of respondents agreed that PC devices are critical for revenue growth, but only 33 percent of respondents said that they were extremely satisfied with their company-provided device.[1]  Half of respondents even said they thought their computer was insufficient or out of date.[1] This clearly demonstrates that IT decision-makers and employees have a disconnect when it comes to the requirements that employees actually need with their device. IT leaders usually focus on manageability, security, and stability, and while these can impact employee experience (EX), there are many more PC purchase considerations that can improve a business’s overall employee experience.

Employees deserve to work on a device that doesn’t limit them, and investing in a well-powered, reliable, functional PC means investing in your employees. When satisfied employees create quality work, customers are more likely to be satisfied as well. Additionally, a positive EX can drive revenue growth and employee retention by up to 55 percent.[1]

Today’s workers are looking for a lot of qualities in their device, such as rapid start up, lasting real-world battery life, support for collaborative productivity apps and wireless standards, a sleek and stylish form factor, and dynamic displays and visuals. To help IT leaders more easily purchase standout business devices that align with modern user expectations, Intel offers the Intel® Evo™ vPro® platform. Laptops built on the Intel Evo vPro platform are designed from the ground up to offer the experience today’s hybrid-workplace users want from their PCs.

The Intel Evo vPro platform includes hardware-based remote manageability and security features for easy PC setup and updates. Intel® Active Management Technology (Intel® AMT) and Intel® Endpoint Management Assistant (Intel® EMA), also available on the Intel Evo vPro platform, allow IT staff to remotely assess, monitor, repair, and update PCs quickly and efficiently, reducing downtime for IT and employees. These features of the Intel Evo vPro streamline IT processes, allowing them to quickly fix any device issues employees may face when working remotely, thus also improving the overall employee experience.[2]

With PCs driving the hybrid workplace, a fleet that offers what today’s users want will be a worthy investment for employees, IT, your customers, and your business as a whole. By making EX more of a priority for your business, your employees will feel respected, heard, and less frustrated.

To explore more aspects of modern fleet ownership and management, be sure to check out our handbook on fleet ownership and manageability. It’s a free resource that outlines four critical considerations for your next business-PC purchase and provides expert tips on what to look for from your company’s computing platform.

1 Invest in Employee Experience (EX) to Drive Your Bottom Line Growth, a Forrester Consulting thought leadership paper commissioned by Lenovo and Intel, October 2020

2 AMT requires a network connection; must be a known network for Wi-Fi out-of-band management. Learn more at Results may vary.

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