In a new video, Mushegh Gevorgyan, Co-Founder of Dowork.ai, delves into the innovative AI agent orchestration platform that is revolutionizing customer service for small and medium enterprises (SMEs).
Dowork.ai, an Intel® Liftoff member, utilizes cutting-edge AI to automate up to 90% of customer service interactions, allowing businesses to scale quickly while maintaining high-quality service.
They are building a solution that allows SMEs to automate the majority of their customer service tasks, so they can focus on more complex and creative aspects of their business. Their platform works by learning from the data companies provide, whether it’s from their website or internal content. From there, our AI agents become capable of answering customer inquiries, qualifying leads, and even handling technical troubleshooting, all in real-time.
Dowork.ai’s platform uses advanced large language models (LLMs) to understand and process company data, enabling the AI agents to deliver personalized, context-aware responses.
With just a few steps—uploading data and selecting desired skills—the platform empowers businesses to enhance their customer service operations.
As a result, Dowork.ai enables SMEs to save time and resources while providing their customers with instant support, regardless of time zones.
The Intel® Liftoff program has had a significant impact on their growth. As part of the program, they have gained access to valuable resources, including mentorship, technology, and networking opportunities, all of which have helped us refine our product and scale more effectively.
Mushegh Gevorgyan, CEO and Founder at Dowork, describes his experience with the Intel® Tiber™ AI Cloud on Intel® Data Center GPU Max Series:
“We've been using Intel hardware to fine-tune our 13-billion-parameter model. The results have been encouraging, providing us with the computational power needed for such an extensive model. However, during inference, we noticed a slight delay in text generation. As we continue to push our AI models to new heights, we are eager to work with Intel to overcome this challenge and unlock even greater performance in future solutions."
This once again shows Being part of Intel® Liftoff gives a startup the credibility and visibility we need to reach a broader audience and make a real impact in the SME space.
Additionally, Dowork.ai is taking a step further with a unique technology that enhances AI’s ability to handle complex queries. Their innovation involves structuring unstructured data into a database that can be queried for precise, reliable responses. This method improves the accuracy of AI-generated answers, especially when handling intricate or specific inquiries.
For businesses, this means that customer service is no longer limited to repetitive, time-consuming tasks.
AI agents handle the routine work, freeing up human agents to focus on solving the big problems, which leads to happier employees and customers alike, and ultimately, a more efficient business.
With the backing of Intel® Liftoff and their game-changing approach to AI-powered automation, Dowork.ai is setting the stage to reshape customer service in the SME space, making it smarter, faster, and more accessible than ever before. Find out more by watching this video or learn more about the Intel® Liftoff for AI Startups here.
As a Software Tools Ecosystem Specialist at Intel, I’ve had the privilege of working on the dynamic GenAI initiative. My focus is on driving engagement with the software developer audience. I'm a proud team member of the Intel® Liftoff for Startups and the Developer Engagement, Relations, and Studio team.