Developing Games on Intel Graphics
If you are gaming on graphics integrated in your Intel Processor, this is the place for you! Find answers to your questions or post your issues with PC games
Announcements
The Intel sign-in experience has changed to support enhanced security controls. If you sign in, click here for more information.
467 Discussions

Crash in Intel HD 630 driver

andrewbt
Novice
3,134 Views
This issue has already been reported in detail at the graphics forum here: https://community.intel.com/t5/Graphics/Debugging-issues-with-Intel-UHD-630-620-drivers/m-p/1285254#M97507

I am a software developer working at a 3D data visualisation company. We are experiencing a driver crash in Intel HD 620 / 630 graphics devices which is affecting our userbase.

Have narrowed it down to an issue that causes the driver to crash & reset in Google Chrome when using WebGL on Intel HD 630 hardware.

You can observe crashes by visiting this webpage which reproduces the crash. If you run it in latest Chrome browser on Intel UHD 630 and driver 27.20.100.9466

https://demo.scichart.com/webgl-intel.html

Leave it running for a few minutes and it will cause a GPU driver restart

Is there any way to determine what is causing the crash? This code works fine on other GPUs only the Intel 620/630 has a problem.
0 Kudos
5 Replies
andrewbt
Novice
3,085 Views

Similar related issue ... https://community.intel.com/t5/Developing-Games-Graphics-on/OpenGL-context-crash-freeze-on-Intel-UDH-UDH620-UHD630/td-p/1268780

Like this poster (above) we found a 'strange' way to workaround crashes. Things which should work, do not work on Intel HD 630 GPUs

JunVc
Beginner
2,751 Views
Have same issue with SciChart v.1.4.1647.
Had test with two pc.
No error with UHD 630 / v 27.20.100.8681.
Error with UHD 630 / v 27.20.100.8783.
v.8681 is released only 20 days earlier than v 8783.
Hope there's any progress.
Geets__Andrey
New Contributor I
2,495 Views

I have been trying and wating for 5 minuts, I have no crash. windows 10 X64, Intel UHD 630, 

DRIVER VERSION: 30.0.101.1191
DATE: December 14, 2021

john123marshal
Beginner
1,936 Views

No mistake with UHD 630/v 27.20.100.8681.
Mistake with UHD 630/v 27.20.100.8783.

Disapprove of SciChart v.1.4.1647.
Had test with two pc. 
v.8681 is delivered just 20 days sooner than v 8783.
Trust there's any advancement.

Arturo_Intel
Moderator
1,923 Views

Using the latest version of the driver (30.0.101.1994) this issue described above is not reproducible.

Unless there is an specific reason to use the v 27.20.100.8783, please upgrade to the latest.

Closing the topic   

-- Arturo

Reply