Hello there I get kicked out while playing nfs heat steam game. The game is open in the background, but when I go back to the game, it crashes again after playing a little more. what should I do ?
There is also an overheating problem.
11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
RAM 32 GB
64-bit operating system, x64-based processor
Edition Windows 11 Pro
Uploaded on 4.10.2022
OS build 22621.675
Experience Windows Feature Experience Pack 1000.22634.1000.0
In order to better assist you, please provide the following information:
- May I know from where you downloaded the game? Could you tell me the game's source, for example, Steam, Microsoft Store etc?
- Could you run the SSU tool (SSU Tool)on the target system and attach the log for our reference?
Same time could you verify the issue with the latest graphics driver version 184.108.40.20629 from Intel® Graphics – Windows* DCH Drivers
Try to do the clean installation of the driver by following the link Clean Installation of Intel® Graphics Drivers in Windows*
1. Are you using your Intel iGPU to play and reproduce this issue? or are you using the 3060?
2. In the video you provide (thank you for that) it seems that the game get out of focus and the windows menu pops up, but then you click on the game icon and the game comes back and it looks you can still play it, is that correct?
Okay, just to be clear, since the beginning you were using your 3060 to play the game, right?
It looks to me that there is a problem with Nvidia drivers and windows. Try to update the drivers to the latest.
In my experience, when I have this behavior I play the game in window-borderless mode, normally this will remove that popup behavior.
Please try this, and tell me if that helps with the issue.
Did you try to change the graphics option to borderless?
Also, try to set off the vertical sync option.
Again, to me this is a Nvidia/Windows issue (more likely to be a windows 11 configuration)
BTW what version of windows 11 are you using?
I am looking if there are other people with the same problem like you.
Hmm, I am started to think there is a problem with your keyboard.
There is no shortcut using the arrow keys to open the windows menu (as far as I know), can you re-map the arrows keys to different ones inside the game? just to be sure is not a keyboard failure.