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Crash in latest Iris Xe drivers (31.x) when toggling fullscreen in D3D11

BleuBleuRB
Beginner
2,311 Views
Hi.
 
We are from a game development studio are experiencing a crash with the latest Iris Xe drivers on Windows 10/11.
 
The crash will happen on version (31.0.101.3430/31.0.101.2111) when switching between windowed/fullscreen, in Unreal Engine 4, in Direct3D 11. Direct3D 12 is fine. The crash does not happen in every single of our map, but for a given map, it is 100% consistent.
 
It happens on both a Dell 9305 and a Asus Vivobook.
 
Running with D3D debug layer gives this message when the crash happens.
 
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: MONZA::Exception at memory location 0x0000002022F7E918.
D3D11: Removing Device.
D3D11 WARNING: ID3D11Device::RemoveDevice: Device removal has been triggered for the following reason (DXGI_ERROR_DRIVER_INTERNAL_ERROR: There is strong evidence that the driver has performed an undefined operation; but it may be because the application performed an illegal or undefined operation to begin with.). [ EXECUTION WARNING #379: DEVICE_REMOVAL_PROCESS_POSSIBLY_AT_FAULT]
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7CCC8.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7D2C0.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7D4D0.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7E8A0.
Fatal error: [File:S:/P4/OPP/UnrealEngine4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')
xxx.exe has triggered a breakpoint.
 
 
The previous driver version (30.0.101.1994) does not suffer from this issue, leading me to believe this is a regression in the latest driver.
 
We are also on a deadline and would like to be able to contact developers directly.
 
-Mat

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6 Replies
Arturo_Intel
Moderator
2,304 Views

Hi Mat,

I will contact with the drivers team to review your case.

How do you guys change from windowed to full screen? Alt+Enter? or is it an option inside your game?

Also please use the latest drivers (31.0.101.3729/31.0.101.2114) from here

I will need more details that the SSU tool can provide, please run it and share the log files.

 

-- Arturo

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BleuBleuRB
Beginner
2,298 Views

Hi.

Just tried the latest drivers. Same issue. I mostly do ALT-Enter, but inside out setting menu will make it crash too.

Here are the files. They are from few days ago and might be when i was trying different driver version, but it should be good enough.

-Mat

 

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karen_intel
Moderator
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Hi @BleuBleuRB

Thank you for sharing the logs, we will do a -similar test- on our end to confirm issue reproducibility in Unreal 4 with the latest driver

Will get back to you soon in case we need more info

Karen

 

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karen_intel
Moderator
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Hi @BleuBleuRB 

We are already trying to reproduce the behavior, but we have a few questions

What makes that map different from the others where the issue is not happening? 

Appreciate the help

 

Karen

 

 

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BleuBleuRB
Beginner
2,238 Views

Hi.

 

Yeah this is where it gets complicated. It tends to happen on "heavier" maps. For example, we don't get it in the main menu or our tutorial map. But real production maps do reproduce the crash.

 

We'll have an open Beta starting tomorrow (the 29th) mid-day, until Monday (i think). Follow the link, press "Request Access".

https://store.steampowered.com/app/1304930/The_Outlast_Trials/

 

You'll likely have to play the tutorial and reach the "Police Station" map to get the crash.

 

If this is too tedious, we could probably set you up with a special build that directly starts on a problematic level.

 

-Mat

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karen_intel
Moderator
2,232 Views

Hi Mat

Thank you for sharing it!

However if you could give us earlier access to it we'd get hands on faster. We have no problem on using the Beta until it is officially released (It is still Oct 27th for us) but I think the special build will be best, the fastest we can replicate the issue, the better

I will be sending you a separate message for this 

Karen

 

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