Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: MONZA::Exception at memory location 0x0000002022F7E918.
D3D11: Removing Device.
D3D11 WARNING: ID3D11Device::RemoveDevice: Device removal has been triggered for the following reason (DXGI_ERROR_DRIVER_INTERNAL_ERROR: There is strong evidence that the driver has performed an undefined operation; but it may be because the application performed an illegal or undefined operation to begin with.). [ EXECUTION WARNING #379: DEVICE_REMOVAL_PROCESS_POSSIBLY_AT_FAULT]
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7CCC8.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7D2C0.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7D4D0.
Exception thrown at 0x00007FFCA066428C in xxx.exe: Microsoft C++ exception: _com_error at memory location 0x0000002022F7E8A0.
Fatal error: [File:S:/P4/OPP/UnrealEngine4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')
xxx.exe has triggered a breakpoint.
I will contact with the drivers team to review your case.
How do you guys change from windowed to full screen? Alt+Enter? or is it an option inside your game?
Also please use the latest drivers (22.214.171.12429/126.96.36.1994) from here
I will need more details that the SSU tool can provide, please run it and share the log files.
Just tried the latest drivers. Same issue. I mostly do ALT-Enter, but inside out setting menu will make it crash too.
Here are the files. They are from few days ago and might be when i was trying different driver version, but it should be good enough.
Thank you for sharing the logs, we will do a -similar test- on our end to confirm issue reproducibility in Unreal 4 with the latest driver
Will get back to you soon in case we need more info
Yeah this is where it gets complicated. It tends to happen on "heavier" maps. For example, we don't get it in the main menu or our tutorial map. But real production maps do reproduce the crash.
We'll have an open Beta starting tomorrow (the 29th) mid-day, until Monday (i think). Follow the link, press "Request Access".
You'll likely have to play the tutorial and reach the "Police Station" map to get the crash.
If this is too tedious, we could probably set you up with a special build that directly starts on a problematic level.
Thank you for sharing it!
However if you could give us earlier access to it we'd get hands on faster. We have no problem on using the Beta until it is officially released (It is still Oct 27th for us) but I think the special build will be best, the fastest we can replicate the issue, the better
I will be sending you a separate message for this