Terrible performance intel arc b580

[Emre_EU]

I’m having serious performance issues and crashes in Euro truck simulator, even though my graphics settings are only low to medium and reziable bar enabled. I’m experiencing low FPS, stuttering, and random crashes that don’t match my hardware at all.

My specs:

• CPU: AMD Ryzen 9 3900X

• RAM: 16 GB DDR4 3200 MHz

• GPU: Intel Arc B580

• PSU: 850W

I’m also seeing very poor performance and occasional crashes in Apex Legends, even when running the game on almost all low settings. With these specs, I expected much smoother gameplay, so I’m unsure whether this is a driver issue, game optimization problem, or a deeper stability issue.

If anyone has advice, settings to try, or experience with Intel Arc GPUs in ETS2 or Apex, I’d really appreciate the help.

[Emre_EU]

Hi Kent,

Please accept my sincere apologies for the delayed reply. I’ve been quite busy recently and unfortunately overlooked your previous messages.

Thank you very much for your patience and for following up with me. As requested, I am using the following resolution in Euro Truck Simulator 2

I have attached screenshots of my in-game video/graphics settings for your review.

Please let me know if there is any additional information or testing you would like me to provide. I appreciate your assistance and support.

Kind regards,
Emre

[KentRusselP_Intel]

Hi Emre_EU,

Thank you for providing the requested details. Rest assured that further analysis and investigation of the issue is being conducted. For the meantime, if you have any questions or need further clarification, please don’t hesitate to reach out. I’m here to assist you.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Emre_EU,

Thanks for waiting, please try to do a clean installation of latest ⁠Intel® Graphics Driver 32.0.101.8531 by using Display Driver Uninstaller (DDU) first to completely uninstall the current driver before installing the latest 8531 driver.

Here are the links for your reference on how to do a clean installation using DDU: How to Use the Display Driver Uninstaller (DDU) to Uninstall a... and Clean Installation of Intel® Graphics Drivers in Windows*

If the low FPS issue on the game Euro Truck Simulator (ETS 2) will persist, please provide an updated SSU logs of your system and new CapFrameX of Euro Truck Simulator 2 (ETS 2)

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel · Accepted solution]

Hi Emre_EU,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Hi Kent,

Thanks for following up. I’ve reviewed the information and everything is working as expected now. I don't have any further questions, so we can go ahead and close this case.

Best regards,

Emre

[JedG_Intel]

Hi Emre_EU,

Thank you for letting us know that everything is now working as expected, we’re happy to hear this. Since the initial concern has been resolved, we will go ahead and close this inquiry. If you have any other questions or need further assistance moving forward, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician