Stuck on Login on Robotics SDK Download

[DZhelyazkov]

Hi.

I am attempting to access the Robotics SDK, but the website is stuck on an unusual login link (attached below).

I am already logged in, just as I am while posting this question, and I expect this issue to be resolved quickly.

https://consumer.intel.com/intelcorpb2c.onmicrosoft.com//B2C_1A_UNIFIEDLOGIN_SISU_STD_SAML/generic/login?entityId=ESH-PROD-EDGESOFTWARE&SAMLRequest=fZJbS8NAEIX%2FStj3ZNN4SVmalmiiBqotTargS9hupnUhma07Gy%2F%2FXpoqVBDfZjjDnI8zM5l9dK33Bpa0wYSNgpDNphOSXbsXae9ecAWvPZDzProWSQxCwnqLwkjSJFB2QMIpUab3cxEFodhb44wyLfOKLGF1AyqON%2FJSwlY28dkY5PaSeY8%2FhlEQMq8g6qFA...

[JesusE_Intel]

Hi DZhelyazkov,

Could you please try signing into the following page and attempt to download the software package again? If you're still having issues, please try the following troubleshooting steps:

• Use an incognito/private browser window
• Clear your browser's cookies
• Try from a different device

If you continue to experience issues, could you please provide a screenshot of the error message?

Edge Software Catalog

Regards,

Jesus

[GirishMurthy]

Hi @JesusE_Intel , I have followed the steps and unable to login. Just gets stuck indefinitely trying to login.

[JesusE_Intel]

Hi DZhelyazkov,

Could you please use the steps below to capture additional logs for us to investigate further? Additionally, to test if the issue is specific to your account, is there another account you could use for testing?

• Open the Developer Tools in your Browser
• Navigate to the Network Tab
• Browse to the package download page (https://edgesoftwarecatalog.intel.com/package/edge_insights_for_amr)
• Start capturing
• Click on Download
• Save/Download the network logs in HAR format

Regards,

Jesus

[JesusE_Intel · Accepted solution]

This thread will no longer be monitored, please create a new discussion if additional assistance is needed.