- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
So i bought a Cyberpower laptop in 2021, thought it was still under warranty, but apparently “part repair warranty” expired. I have tried contacting them about the issues im having and they say to contact Intel directly as the parts for my laptop come from them. Long story short, my laptop decided that it wasnt going to charge anymore and not turn on unless it was plugged in, even then it will not charge past 0%. The keyboard does not work anymore and the RGB lights have stopped working. I have tried an external keyboard plugged in via usb and that works but this is not a practical solution. I have tried updating my bios, resetting windows, ensuring all drivers are up to date, run virus scans (all came back clean), tried plugging my laptop in other outlets incase thats the issue, tried the compressed air incase its dusty, ive read through forums upon forums and ive found no help further than what I have already done. I need my laptop so am wondering if I need to send it in for repair, possibly need a new keyboard and battery inside my laptop? But Cyberpower have been no help and keep passing me over to everyone else. Can someone from Intel please contact me/reply to this post so I can facilitate a pick up/drop off for my laptop repair, I can not afford to buy a new laptop right now and if this is broken I cant sell it either, please someone help!!!
Attached is a picture of my laptop model, intel information and the email received from Cyberpower. I have a Nvidia 2060 Cyberpower Tracer Evo III i think.
So i bought a Cyberpower laptop in 2021, thought it was still under warranty, but apparently “part repair warranty” expired. I have tried contacting them about the issues im having and they say to contact Intel directly as the parts for my laptop come from them. Long story short, my laptop decided that it wasnt going to charge anymore and not turn on unless it was plugged in, even then it will not charge past 0%. The keyboard does not work anymore and the RGB lights have stopped working. I have tried an external keyboard plugged in via usb and that works but this is not a practical solution. I have tried updating my bios, resetting windows, ensuring all drivers are up to date, run virus scans (all came back clean), tried plugging my laptop in other outlets incase thats the issue, tried the compressed air incase its dusty, ive read through forums upon forums and ive found no help further than what I have already done. I need my laptop so am wondering if I need to send it in for repair, possibly need a new keyboard and battery inside my laptop? But Cyberpower have been no help and keep passing me over to everyone else. Can someone from Intel please contact me/reply to this post so I can facilitate a pick up/drop off for my laptop repair, I can not afford to buy a new laptop right now and if this is broken I cant sell it either, please someone help!!!
Attached is a picture of my laptop model, intel information and the email received from Cyberpower. I have a Nvidia 2060 Cyberpower Tracer Evo III i think.
Link Copied
1 Reply
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Any warranty for your laptop comes from the laptop manufacturer, not Intel. There is nothing Intel can do.
There is no Intel repair facility, thus no drop off.
Sorry, but you got shafted by Cyberpower.
Doc (not an Intel employee or contractor)
[CoPilot is a virus, W11 is a keystroke logger, all from MicroSlop]
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page