I210 : Device driver

[chandru]

Hi,

we are using i210CS device in our custom board. and now i am validating this device using windows 10, We are able to detect device with Hardwre lde(PCI\VEN_8086&DEV_1531&SUBSYS_00008086&REV_03) but i am not able to install device driver. please any one support for install device driver for Ethernet controller

Thanks and Regards

chandrashekara

[Mike_Intel]

Hello chandru,

Thank you for posting in Intel Ethernet Communities. 

Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response. 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks you for contacting Intel Embedded Community.

Could please use the tool stated at the following website, update the drivers , and let us know if the problem persists?

https://www.intel.com/content/www/us/en/support/detect.html

We are waiting for your answer.

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

Hope your doing good.

We tried with "Intel-Driver-and-Support-Assistant-Installer" . with this i am not able to detect "Ethernet controller" still problem is not resolved.

We are waiting for your suggestion

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your reply.

Could you please try with the drivers stated at the following website and let us know the outcomes of this suggestion?

https://downloadcenter.intel.com/product/88741/Intel-Ethernet-Controller-I210-CS

We are waiting for your answer.

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

Hope your doing good.

I tried with these, but drivers are not installed. Please find attached my system information.

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your update.

Could you please let us know how many units of the project related to this circumstance have been manufactured? How many are affected? Could you please give the failure rate? Also, could you please list the sources that you have used to design it and if it has been verified by Intel?

Finally, could you please give pictures of the top side markings of the affected Ethernet Controllers? Because the attached one does not have clear this information.

We are waiting for your answer to these questions.

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi @Mæcenas_INTEL​ ,

We have manufactured 2 custom boards and failure rate is 100% as of both the boards are not working. We took reference from the attached file ​ ,please check it.

The attached picture is of Ethernet controller (i210cs) which we are using in our custom board.

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your reply.

Could you please confirm that affected project fulfills with the requirements stated in the I210-CL/CS Reference Design: Schematic document # 573497? Because the attached file on your last communication does not have this document.

This document can be found when you are logged into your Resource & Design Center (RDC) privileged account at the following websites:

http://www.intel.com/cd/edesign/library/asmo-na/eng/573497.htm

The RDC Account Support form is the channel to process your account update request or any inconvenience related to the provided website. It can be found at:

https://www.intel.com/content/www/us/en/forms/design/contact-support.html

We are waiting for your confirmation.

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

Here i tried to download Schematic document # 573497. this link http://www.intel.com/cd/edesign/library/asmo-na/eng/573497.htm i am Not Authorized to Access its showing, raised query regarding this issue in RDC

if your having Schematic document # 573497 please forward us

waiting for your replay

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your reply.

The channel to handle this inconvenience should through the form provided on our previous communication.

Best regards,

@Mæcenas_INTEL​.

[LPrak]

Hi Mæcenas,

  cross verified our custom board schematic with I210-CL/CS Reference Design: Schematic document # 573497. Schematic looks ok.

Now i am validating this board in Linux (kernel 2.6.32). Now i am getting ''02:00.0 Ehtenet controller: Intel Corporation I210 Gigabit unprogrammed (rev 03)

as per my understanding we have to configure invm ?

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @LPrak​:

Thank you for contacting Intel Embedded Community.

The answer to the questions 2.14, 2.15, and 2.16; on page 8 of the Intel(R) Ethernet Controller I210/I211 Frequently Asked Questions [FAQs] document # 335346 should help to answer your consultation. This document can be found at:

https://www.intel.com/content/dam/www/public/us/en/documents/faqs/ethernet-controller-i210-i211-faq.pdf

The information stated in section 6.0, on pages 11 and 12 of the Intel(R) I210, I211, and X550 Design In for Flash Programming Eeprom Access Tool [EAT] Usage Guide included in the Intel I210, I211, and X550 EAT document # 572162 may help you. By the way, the Intel(R) Ethernet Controller I210 and I211-AT: Production NVM Images document # 513655 could be useful. These documents can be found when you are logged into your Resource & Design Center (RDC) privileged account at the following websites:

http://www.intel.com/cd/edesign/library/asmo-na/eng/572162.htm

http://www.intel.com/cd/edesign/library/asmo-na/eng/513655.htm

The RDC Account Support form is the channel to process your account update request or report any inconveniences with the provided sites. It can be found at:

https://www.intel.com/content/www/us/en/forms/design/contact-support.html

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

 Thank you for quick response

To program the iNVM/NVM any programmer required ?

Thanks and Regards

chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your update.

The Internal NVM should be programmed with Lanconf or EEUpdate. You can confirm this information in the answer to question 2.14, on page 8 of the ​Intel(R) Ethernet Controller I210/I211 FAQs document # 335346 that can be found in the website stated on our last communication. These tools are included in the Intel(R) Network Connections Tools 24.0 PV LAN Software Tools document # 348742. It can be found when you are logged into your Resource & Design Center (RDC) privileged account at the following website:

http://www.intel.com/cd/edesign/library/asmo-na/eng/348742.htm

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

 Thank you for quick response

I tried with LANConf64e tool, but i am getting like this error "adapter initialization failed ". How to resolve this issue?

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your reply.

This error code is inability to read configuration information from the flash. Due to this fact, could you please let us know the Operating system (OS) you are using? If this is the cause there is no way for SW to "recover" it the only recovery being to erase the flash, verify it is erased and then reprogram it.

We are waiting for your reply.

Best regards,

@Mæcenas_INTEL​.

[chandru]

Hi Mæcenas,

 Thank you for quick response

Presently working on Windows 10. Now how to erase the NVM?

Thanks and Regards

Chandrashekara

[chandru]

Hi Mæcenas,

Successfully erased the NVM, now i am able to use lanconf64e.

using this lanconf what basic registers we have to write to establish the Ethernet to PCIe communication.

Thanks and Regards

Chandrashekara

[chandru]

Hi,

Eagerly waiting for replay

Thanks and Regards

Chandrashekara

[CarlosAM_INTEL]

Hello, @chandru​:

Thanks for your updates .

We are confused with your last communication because reviewing your last communication of the past Friday (12/13/2019) you have solved the inconvenience that you have experienced.

Could you please clarify this situation?

Best regards,

@Mæcenas_INTEL​.