System will hang up at reboot / cold reset / warm reset once we access Gbe MBARA + 0x40 fo reading M

[BrianCheng]

        System will hang up at reboot / cold reset / warm reset once we access Gbe MBARA + 0x40 fo reading Mac address

        Is there any datasheet or porting guide to support this ? how to access Gbe Mac address data w/o gagibit uefi driver installation.

[Mike_Intel]

Hello BrianCheng,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you designing a board/system with embedded Intel network card?
2. What is the complete model of your network card?
3. Can you tell us more why do you need the document?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[BrianCheng]

Hi Mike, 

That's great to hear from you. 

There is my data as the following,  

1. Are you designing a board/system with embedded Intel network card? the system has on board Bbe Lan 
2. What is the complete model of your network card? (i219)
3. Can you tell us more why do you need the document? No idea. since there is any instruction to access or get mac address. 

B.R

Brian

[Mike_Intel]

Hello BrianCheng,

I hope you enjoyed your weekend. I am just sending a follow up on the information that we requested for us to further assist you. We will wait for your reply.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello BrianCheng,

Thank you for the reply. Let me gather additional details for me to further check this issue.

1. What is the brand and model of your board/system?
2. What is your OS?
3. When did you start experiencing this issue? Is it a brand new system?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[BrianCheng]

Hi Michale, 

   Thank you for support, 

Here brings more information as the following, 

1. What is the brand and model of your board/system?
   1.  CML & RKL with Gbe Lan (I219v module)
2. What is your OS? 
   1. OS as win11 / win10. Actually, the feature to display Gbe Lan Mac address informaiton under BIOS SCU , Main Page. 
3. When did you start experiencing this issue? Is it a brand new system?
   1. there is no any previous case to our board design. It is our common new feature. 

Looking forward to your reply. 

B.R.

Brian

[Mike_Intel]

Hello BrianCheng,

Thank you for the quick update. Let me clarify, did you design the board with embedded I219v module? We need to clarify this for me to know if I need to route your inquiry to the correct group/thread.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[BrianCheng]

Hi Mike, 

the board with embedded I219v module? YES, the board was deisgned with onboard I219 module

Thank you

Brian

[Mike_Intel]

Hello BrianCheng,

Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response. 

Please wait for their reply within 1 to 2 business days.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[CarlosAM_INTEL]

Hello, @BrianCheng:

Thank you for contacting Intel Embedded Community.

We sent an email to the address related to this account with information that may help you.

Best regards,

@CarlosAM_INTEL.

[BrianCheng]

Hi Carlos, 

    Thank you for support, always. 

     I'm noticed this email and happy to have great co-work with you. 

B.R.

Brian