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LMizi
Beginner
4,490 Views

i210 Doc 348742

Hi,

I need access to document 348742. I have a privileged account & I also have completed the "Resource & Design Center Account Support". Can someone from the Intel team please provide me some status update?

Thanks,

--Lisa

0 Kudos
12 Replies
CarlosAM_INTEL
Moderator
1,082 Views

Hello, Lmiz:

Thank you for contacting the Intel Embedded Community.

The Intel(R) Network Connections Tools document # 348742 can be found at the following website:

https://edc.intel.com/Link.aspx?id=3815 https://edc.intel.com/Link.aspx?id=3815

We hope that this information may help you.

Best Regards,

Carlos_A.

LMizi
Beginner
1,082 Views

Hi Carlos,

Thank you for the link. Unfortunately after logging-in, I still get "Access denied", but my account profile does show that I have privileged access.

Thanks,

--Lisa

Natalie_Z_Intel
Employee
1,082 Views

Dear Lisa, I have confirmed that you have an RDC Privileged account and should be able to access this document.

Please follow these step-by-step instructions to access content on the Resource & Design Center. If at any point a part of the process does not work as illustrated below, please take a full screen shot of the point of failure and paste it in this thread.

1. Launch the Resource & Design Center (http://www.intel.com/content/www/us/en/design/resource-design-center.html http://www.intel.com/content/www/us/en/design/resource-design-center.html

 

2. Click 'Sign In' found in the upper right corner

 

 

3. Enter login and password

 

4. Scroll down the RDC home page to grey area and click on 'Document Library'

 

5. At the top of the Document Library page, click on the magnifying glass found in the upper right corner of the page

6. Type the document number or search term (example shown; you will type 348742

 

7. Results appear in the Documents Library results. Click on the title of the document.

 

8. Depending on the document type, the document will open or you will be prompted to open or save the document

 

9. View the download

 

Hope this helps.

LynnZ

LMizi
Beginner
1,082 Views

Hi Lynn,

Perfect. Thank you for your assistance. I am now able to obtain the document I needed. You can consider this issue closed.

Thanks again,

--Lisa

MBufa
Beginner
1,082 Views

Lynn, I'm having the same problem. I tried your procedure but the search came up with 0 results. Any help would be appreciated.

JMont14
Beginner
1,082 Views

Hello Lynn.

I've been granted a Privileged account, however I get 'Not authorized' message when trying to access the 348742 document.

Is there anything else I need to do?

BR,

JM

CarlosAM_INTEL
Moderator
1,082 Views

Hello, JMonteiroCSW and Matt_B:

Thank you for contacting Intel Embedded Community.

We have confirmed that access/entitlement is properly configured for your account and you should be able to access the document. also tested the document and it downloads properly, too.

We also tested the document and it downloads properly, too.

Could you please tell me if you have tried the steps described in this thread from LynnZ dated Nov 23, 2016 10:36 AM? When you click the document library link, there should not be a lock symbol showing. If it is, please log in using your login credentials. If you still get an error message, please let us know exactly which step in the process the experience broke.

Lastly, since you have tried to access the document unsuccessfully, before trying the outlined steps, please make sure to clear your cache, close your browser entirely, and then re-launch a fresh browser.

Based on the fact that your account and the document should be working fine, often times it is a caching issue.

We hope this helps and let us know how it goes.

Best regards,

Carlos_A.

JMont14
Beginner
1,082 Views

Hello Carlos,

Thank you for the swift answer. I confirm that I was able to download the documentation (*.zip file).

Many thanks.

Br,

JM

WHsie3
Beginner
1,082 Views

Hi Carlos,

I also want to access the document # 348742, but the searching result is 0.

How can I download the document?

BR.

Wilson

CarlosAM_INTEL
Moderator
1,082 Views

Hello, 蟹黃膏 :

Thank you for contacting Intel Embedded Community.

Reviewing your profile you have an EDC privileged account.

Due to this fact, please log in to this account then, you can find this document at the https://www.intel.com/content/www/us/en/embedded/products/networking/ethernet-controller-i210-i211-f... Intel(R) Ethernet Controller I210 and I211 Family Documentation website, or please download it using the following website:

https://cdrd.intel.com/v1/dl/getcontent/348742?asset=3815 https://cdrd.intel.com/v1/dl/getcontent/348742?asset=3815

By the way, another option is following the procedure provided by LynnZ in their communication of the past November 23rd, 2016.

We hope that this information may help you.

Best regards,

Carlos_A.

WHsie3
Beginner
1,082 Views

Hi Carlos,

Thanks. Now I can download the ducment by my workmate's account.

I had done the procedure, but the searching result is 0.

BR.

Wilson

CarlosAM_INTEL
Moderator
1,082 Views

Hello, 蟹黃膏 :

Thanks for your reply.

We suggest you report this situation by filling out the https://signin.intel.com/ContactUs EDC Contact Us form in case that the cited situation happens with your EDC account, or at the https://www-ssl.intel.com/content/www/us/en/forms/design/contact-support.html Resource & Design Center Account Support form if it is related to your RDC account.

They will be more than glad to correct this inconvenience.

We hope that this information may help you.

Best regards,

Carlos_A.

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