Processor: Intel Celeron
CPU: J1900 1.99Ghz
OS: Windows 10 LTSB2016 x 64bit
Problem: When changing the Power Options to High Performance, the system will hang after it's been in an idle state for a long period of time (usually within 24 hours). Changing the Power Options to Power Saver will eliminate this issue, but we would like to keep it at High Performance. I checked the event viewer and didn't see any indication as to why the system is freezing. One theory could be due to the updates. I checked our image before we ran the updates in March 2018 and saw no sign of the system freezing, so I went through each update. I found that reapplying KB4033631 allowed the system to not freeze over night. However, after letting the unit run idle throughout the weekend, we saw that the system still froze.
Any thoughts? I'll be glad to provide more information if needed.
Thank for contacting Intel Embedded Community.
In order to be on the same page, could you please tell us if the affected is units are third-party designs or they have been developed by you? In case that they are third-party devices, could you please give us all the information related to them?
By the way, could you please let us know if this situation persists when you use Microsoft Windows 8, Windows Embedded Standard 8 (non-connected standby), Microsoft Windows 7, Windows Embedded Standard 7, Microsoft Embedded Compact 7, or Microsoft Embedded Compact 2013?
Please give us the information that should answer these questions.
We manufacturer the unit, but our BayTrail board is designed by a third-party. What information do you need from our third-party? We have tested with Windows 7 Pro, PosReady7, Windows 8.1 Industry Pro, Windows 10 Pro and Windows 10 LTSB2016. We're only seeing this with Windows 10 LTSB2016.
Thanks for your update.
In case that the board is designed by a third-party company, they should confirm you if the cited Operating System (OS) is validated to their design.
It is important to let you know that the information that we can provide is generic for third-party devices.
The list of the validated Operating Systems to the family of the mentioned processor is stated on page 3 of the https://www.intel.com/content/dam/www/public/us/en/documents/platform-briefs/atom-processor-e3800-pl... Bay Trail Product Brief document.
We hope that this information may help you.
We did qualify the OS. We've been using Windows 10 LTSB2016 for some time now. It's only after the updates in March 2018 that this issue started occurring. Reapplying the update KB4033631 allowed the system to stay idle for more than 24 hours, but after a few days it will freeze again.