Thank you for contacting Intel Embedded Community.
Could you please tell us if the affected designs have been designed by you or by a third-party company? In case that they are third-party units please give the part number, model, name of the manufacturer, where it is stated the information related to it. In case that it is your design, could you please clarify it has been reviewed by Intel and the list the sources that you have used to develop it?
We are waiting for your reply.
Thanks for your clarification.
Based on your previous communication, we would like to address the following questions:
Could you please reproduce the cited condition but using different USB 3.0 ports, also use different USB 3.0 devices (it is better if they have different characteristics and have been manufactured by different companies) to verify the conditions that this problem happens? Please give a detailed description of the results related to these suggestions.
Finally, could you please list the documents with their numbers used to design the affected project?
We are waiting for all information requested in these questions.
Hi @Mæcenas_INTEL ,
Sorry for my reply late.
This symptom is only with that USB dongle so far. I think this should be device issue . So we will not keep to track this issue only if the symptom also happens on the other devices.
Thank you !