Thank you for contacting Intel Embedded Community.
You need to update your profile to the premier option to help you. You should fill out the form stated on the following website:
You should use a business email address to evade any inconvenience. Please avoid the free email provider's address (such as the one provided by Hotmail, Gmail, Yahoo, or others).
Thanks for your reply. I have updated the profile last Wednesday and I did use my business email. However, the issue is not solved yet. Please help to check and let me know if there is anything else need to be updated or provided.