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AHage
Novice
3,331 Views

"Can't load resource" - Problem with EMGD and Windows 7 MUI

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When switching the display language of Windows Embedded POSReady 7, the users run in trouble, because the options are not readable.

Choosing the display language and the format of the OS in English everything is fine.

Choosing the display language and the format in German the error comes up (After Log off / on).

After that the format changing will repair (readable in English) the effect (just in time).

But after rebooting it is still there.

So, if you choose the whole "german" (or other than "english") enviroment the error will confuse the user.

Hardware: Intel Atom E3800 Family based

EMGD - Version: v36.15.0.1091 32Bit https://downloadcenter.intel.com/download/24904 Download Intel® Embedded Media and Graphics Driver for Windows* 7 (build # 1091) v36.15.0 (32bit) and v37.15.0 (64bit): I…

Windows: Windows Embedded POSReady 7 (x86) incl. MUI-Packages en, de, nl, fr, and Updates until January 2017, File Based Write Manager or Registry Filter are not active at this time.

Link to the "Intel® EMGD v36.15.0 (32-bit) & v37.15.0 (64-bit) for Intel® Atom™ Processor E3800 Product Family/ Intel® Celeron® Processor N2920/J1900 Windows* Release: User Guide" https://edc.intel.com/Link.aspx?id=7208 https://edc.intel.com/Link.aspx?id=7208 is dead

How can I avoid the issue?

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1 Solution
AHage
Novice
435 Views

The Intel EMGD for Windows 7 Version 36.15.0.1243 doesn't have the "Can't load Resource" - Problem.

MSC-Technologies got this version direct from Intel support center.

Thank you for supporting me.

View solution in original post

6 Replies
CarlosAM_INTEL
Moderator
435 Views

Hello, Softi:

Thank you for contacting Intel Embedded Community.

In order to better help you, we would like to address the following questions:

Could you please tell us if the affected design has been developed by you or is a third party one? In case it is a third party one, could you please give us all the information (manufacturer name, model, documentation) related to it?

Could you please give us the part numbers of the processor and chipset related to this situation?

Please let us know all the requested information.

We really appreciate your cooperation.

Best regards,

Carlos_A.

AHage
Novice
435 Views

Hello Carlos,

thank you for supporting me.

I can't understand, why the hardware is so important for this issue, because it is a software and operating system problem, but here are the answers to your questions:

We use a Q7-Board from MSC Technologies (MSC Q7-BT).

The MSC Q7-BT module is based on the Qseven Rev. 2.0 and using Intel's multi-core System-On-Chip (SOC) Atom generation E38xx.

https://www.msc-technologies.eu/products/boards/qseven/msc-q7-bt.html https://www.msc-technologies.eu/products/boards/qseven/msc-q7-bt.html

The versions Intel Atom E3826 DC 1.46GHz (MSC Q7-BT-26-4042I PCBFTX) and Intel Atom E3825 DC 1.33 GHz (MSC Q7-BT-25-2201I PCBFTX) are in use.

I found various issues like this one on the web. (e.g. https://communities.intel.com/thread/52483 https://communities.intel.com/thread/52483).

May be there are problems with the MUI-Resource-Loading? https://msdn.microsoft.com/de-de/library/windows/desktop/dd374068(v=vs.85).aspx https://msdn.microsoft.com/de-de/library/windows/desktop/dd374068(v=vs.85).aspx

Best regards,

Softi alias Andreas H.

CarlosAM_INTEL
Moderator
435 Views

Hello, Softi:

Thanks for your reply.

We suggest you contact the manufacturer of the affected boards because they have all the information related to their implementations and have a clear idea of the way to solve any problem associated to their designs.

Please address your question to the https://www.msc-technologies.eu/support/systems/support.html MSC technologies Support as a reference.

We hope that this information may help you.

Best regards,

Carlos_A.

AHage
Novice
435 Views

Hello Carlos,

I already did that.

But it's not clear why the Intel Software shows this behavior in dependency of the MSC-Hardware. Is there no way to looking for or configure to avoid this behavior?

Best regards,

Softi alias Andreas H.

CarlosAM_INTEL
Moderator
435 Views

Hello, Softi:

Thank your reply.

It is important to let you know that the OEM sometimes work with Intel to customize their drivers, so if there is an error on the driver, or there is a change, the OEM is the only one authorized to do the change.

Due to this fact, please follow our previous suggestions.

We hope that this information is useful.

Best regards,

Carlos_A.

AHage
Novice
436 Views

The Intel EMGD for Windows 7 Version 36.15.0.1243 doesn't have the "Can't load Resource" - Problem.

MSC-Technologies got this version direct from Intel support center.

Thank you for supporting me.

View solution in original post

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