英特尔® 酷睿™ i7-6820EQ 处理器，安装显卡驱动系统日志内igfxHK.exe报错

[薛先生]

我们的产品使用英特尔® 酷睿™ i7-6820EQ 处理器，使用Windows10操作系统，安装完成显卡驱动后，在系统日志内查看应用程序日志，发现会有成千上万条igfxHK.exe报错，错误代码为：0xC0000409，同时还发现服务器出现蓝屏及花屏问题，我们将集成显卡在系统右下角的图标禁用掉后，系统日志内不会出现igfxHK.exe报错，也再也未发现蓝屏等问题，请问这是为什么？

[CarlosAM_INTEL]

Hello,  @薛先生 :

Thank you for contacting Intel Embedded Support. 

We have received your request but we want to clarify that we only provide support in the English language.

However, the Intel® Core™ i7-6820EQ Processor is a Skylake H processor.

We need to clarify that the Skylake processors have been discontinued and are no longer supported, as you may verify on the following website:

https://www.intel.com/content/www/us/en/support/articles/000022396/processors.html  

However, please try with the drivers stated on the following website that may help you:

https://www.intel.com/content/www/us/en/products/sku/90426/intel-core-i76820eq-processor-8m-cache-up-to-3-50-ghz/downloads.html 

Best regards,

@CarlosAM_INTEL.