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CGuti6
Beginner
1,306 Views

Asus Maximus VII Hero Windows 10 random mouse freeze

Hy, so i istalled windows 10 with all updates, i get from time to time mouse freeze a fraction of second and than acts like nothing happened, i opened the event viewer and i can't se any specific error or when i am listening music on youtube mouse freezes randomly and i get an ugly sound like my computer is going to crash but this frezze is a faction of a second and then runs normal. I heard that might be related with Lan driver or audio driver, i don't know. I did prime95 test, memtest, but all seems ok, no errors. I installed Lacency moon and i see DPC after a while the green meeter spikes to red. What would be the problem? Is soemeone else experiencing this problem?

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2 Replies
CarlosAM_INTEL
Moderator
60 Views

Hello Ciprian,

Thank you for contacting the Intel Embedded Community.

We would like to help you, but you need to contact the manufacturer of your motherboard to receive the further help because they have all the information related to their products.

In order to help you, as a reference please address your problem to the following web sites:

 

https://www.asus.com/us/Motherboards/MAXIMUS_VII_HERO/HelpDesk/ MAXIMUS VII HERO | Motherboards | ASUS USA

https://vip.asus.com/VIP2/Services/QuestionForm/TechQuery https://vip.asus.com/VIP2/Services/QuestionForm/TechQuery

https://www.asus.com/us/support/Service-Center-All-Countries/ ASUSTeK Computer Inc. -Support- Visit your country site

 

Please let us know if this information is useful to you.

 

Best Regards,

Carlos_A.

CGuti6
Beginner
60 Views

I talked to them, didn't helped me very much.

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