C612 USB3.0 problem on Window10

[武橋詰]

Hello,

I have a problem about USB3.0 .

- Broadwell-EP(Xeon E5-26xx v4) and C612 chipset

- AMI BIOS

- Windows10 Pro. 64bit

- Intel chipset driver for C612 (ver. 10.1.2.84)

USB3.0 storage devices are not recognized by Windows.

Probability : approx. 50%

Disable xHCI by BIOS menu (=USB2.0 mode) --> The problem doesn't occur

Also the problem doesn't occur on Windows7.

- Intel chipset driver for C612 (ver. 10.1.2.84)

- Intel USB 3.0 eXtensible Host Controller (ver. 3.0.4.65)

Does anyone have any information?

[CarlosAM_INTEL]

Hello, takeshihashizume:

Thank you for contacting Intel Embedded Community.

In order to help you, we will contact you.

Best regards,

Carlos_A.

[CarlosAM_INTEL]

Hello, takeshihashizume:

Thanks for your reply via email.

In order to be on the same page, could you please update the chipset driver to the latest version, try to reproduce the issue, and let us know the results? The latest version of this driver can be found at the following website:

https://downloadcenter.intel.com/download/26624/Intel-Server-Chipset-Driver-for-Windows https://downloadcenter.intel.com/download/26624/Intel-Server-Chipset-Driver-for-Windows

Please give us the requested information to have a better idea of this problem.

Best regards,

Carlos_A.

[武橋詰]

Thanks.

We've already used the latest version. (10.1.2.85)

Also tried older version.(10.1.2.84)

No impact.

Regards,

Takeshi Hashizume

[Adolfo_S_Intel]

Hello takeshihashizume

We are consulting your case with our engineers and will provide more information as soon as possible.

Best regards,

Adolfo Sanchez

[CarlosAM_INTEL]

Hello, takeshihashizume:

Thanks for your reply.

We suggest you confirm with your BIOS vendor that you are using the latest BIOS Reference Code (version 4.2) and the latest microcode MEF406F1_0B000021.

In case that you are using previous versions to the mentioned, please update them with the help of your BIOS vendor and let us know the results.

We hope that this information may help you.

Best regards,

Carlos_A.

[武橋詰]

Hello Carlos,

Thank you for your information.

We've updated them, but No impact.

・BIOS Reference Code (version 4.2)

・microcode MEF406F1_0B000021

Regards,

Takeshi Hashizume

[CarlosAM_INTEL]

Hello, takeshihashizume:

Thanks for your update.

In order to better understand this situation, we would like to address the following questions:

Could you please give us the information requested on the following list?

- The s-spec of the processor and PCH related to this condition.

- The SPS version.

- The chipset drivers.

Could you please inform us how do you recover from this failure (power cycle)?

Could you please let us know which ports are affected?

Please let us know the information that should answer these questions.

Thanks again for your collaboration.

Best regards,

Carlos_A.

[武橋詰]

Hello Carlos,

Thank you for your reply.

- The s-spec of the processor and PCH related to this condition.

CPU: Xeon E5-2620 v4, CM8066002032201SR2R6 (R0 stepping)

PCH: C612, DH82029PCH SLKM8 (B1 stepping)

- The SPS version.

SPS_E5_03.01.03.036.0_WBG_REL

- The chipset drivers.

Intel Server Chipset Driver for Windows ver. 10.1.2.85 (also ver. 10.1.2.84)

-Could you please inform us how do you recover from this failure (power cycle)?

Remove the USB memory, then re-insert several times. or Power cycle.

- Could you please let us know which ports are affected?

All four ports which we use.

XHCI 3.0(port0) pair EHCI(Port1)

XHCI 3.0(port1) pair EHCI(Port13)

XHCI 3.0(port4) pair EHCI(Port10)

XHCI 3.0(port5) pair EHCI(Port3)

Regards,

Takeshi Hashizume

[CarlosAM_INTEL]

Hello, takeshihashizume:

Thanks for your reply.

In order to help you will contact you via email.

Best regards,

Carlos_A.