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YHern1
Beginner
1,017 Views

Hola, necesito ayuda

Buenas noches, tengo una mini laptop acer aspire one d270, recien le instalé el windows 10 y no admite el controlador de video que usaba en el windows 7 y 8, al tratarlo de instalar lo carga pero el windows no funciona, no logra abrir el video en la pantalla de tal forma que tuve que reinstalar el windows nuevamente, hasta el momento todo funciona ok, solo que los videos como es lógico apenas los puedo ver porque se ralentizan, necesito alguién me ayude de existir algún controlador beta o de prueba que corra en windows 10, la targeta que llevo es la GMA3600, gracias.

3 Replies
CarlosAM_INTEL
Moderator
77 Views

Hello YH,

Thank you for contacting Intel Embedded Community.

In order to help you, we give our support in English language.

Translating and reviewing your request, we suggest you to contact the manufacturer of your computer to receive the further drivers, because they have modified the devices where the video, audio, or other features are generated. These changes have been implemented in their drivers, which in this specific case can be found as a reference at the following web site:

http://www.acla.acer.com/ac/es/AR/content/drivers http://www.acla.acer.com/ac/es/AR/content/drivers

By the way, please review the following information also as a reference:

http://www.acla.acer.com/ac/es/AR/content/windows10-eligible-models http://www.acla.acer.com/ac/es/AR/content/windows10-eligible-models

Also as a reference as well, it is important to let you know that the questions related to this device will be further answered through the following web site:

http://www.acla.acer.com/ac/es/AR/content/service-contact http://www.acla.acer.com/ac/es/AR/content/service-contact

Please let us know if this information is useful to you.

Best Regards,

Carlos_A.

YHern1
Beginner
77 Views

Hello, I have visited the links you let me reference but have not found the model of my laptop and them, so that I could solve the problem, which is not passed my laptop does not appear in them, I hope I can help , best regards, Yoandy Hernandez.

CarlosAM_INTEL
Moderator
77 Views

Hello YH,

Thanks for your reply.

The information of your computer can be found as a reference at the following web sites:

http://www.acer.com.ph/ac/en/PH/content/model/NU.SGASP.004 http://www.acer.com.ph/ac/en/PH/content/model/NU.SGASP.004

http://www.acer.com.ph/ac/en/PH/content/model/NU.SGDSP.006 http://www.acer.com.ph/ac/en/PH/content/model/NU.SGDSP.006

Reviewing these sites, the Operating System (OS) that you have mentioned is unlisted as supported.

By the way as you mentioned, the model of your computer is unlisted in the second web site provided on our previous message.

Due to these facts, please use the third web site listed on our previous communication to confirm the information mentioned on this comunication, also to receive further help with your questions related to your computer.

Best Regards,

Carlos_A.

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