Intel Embedded Server cannot discover sata device

[jxie9]

I am working on Intel Embedded Server, but in boot selection mode, I cannot see the disk inserted in the slot, but the diagnostic message shows the two disk I inserted, and I am sure the two disks are Ok, because they work well on another server.

Please someone help me with this problem, greatly appericate.

boot selection mode

diagnostic message

[Natalie_Z_Intel]

Welcome back, jiexie! We are looking into your question and will get back with you soon. Lynn

[WILLIAM_C_Intel]

Hi Jiexie,

I am very happy to assist you with this case.

Could you please tell me what products and embedded platform are you using?

And want to install which operate system?

Thanks~

William

[jxie9]

I use http://www.intel.com/content/www/us/en/server-systems/server-board-s2600gz-gl-systems.html Intel® Server System R2308GL4GS,

Now I am trying to install RedHat 6.4 OS, but system can't discover the SATA device inserted in the slot, I try all 8 slots with 2 Hard disks which work well on other server.

you can see from the two pics I pasted, in boot selection mode, no Hard drive display, but display in diagnostic message .

[WILLIAM_C_Intel]

Hi Jiexie,

According to your description, I have some questions not clear, could you please help me to confirm it?

1. Confirm your server board is no problem.

2. In BIOS setup, could you find the two disks?

And you could update your BIOS to try again.

Thanks

William

[jxie9]

In BIOS setup, cannot find the two disks.

but why diagnostic message can show the two disk?

[jxie9]

Platform ID: S2600GL

BIOS Version: SE5C600.86B.01.02.0005

BUILD DATE: 03/21/2012 11:00:48

[WILLIAM_C_Intel]

Hi Jiexie,

How many server boards do you have? Have you tried to replace a new board?

We should rule the quality problem out at first.

Thanks

William