Re: QAT firmware Lockup

SSant31 · ‎11-12-2019

Hello,

We ran into an QAT lockup in one of our devices.

Some information about the driver and firmware below:

==================================================

/sys/kernel/debug/qat_dh895xcc_03:00.0# ls version/

fw hw mmp

/sys/kernel/debug/qat_dh895xcc_03:00.0# cat version/fw

4.1.0

/sys/kernel/debug/qat_dh895xcc_03:00.0# cat version/hw

0

/sys/kernel/debug/qat_dh895xcc_03:00.0# cat version/mmp

0.0.1

==============================

Driver version:

===========================

$cat versionfile

PACKAGE_TYPE=QAT1.7

PACKAGE_OS=L

PACKAGE_VERSION_MAJOR_NUMBER=4

PACKAGE_VERSION_MINOR_NUMBER=1

PACKAGE_VERSION_PATCH_NUMBER=0

PACKAGE_VERSION_BUILD_NUMBER=00022

===========================

Driver package name: qat1.7.l.4.1.0-00022.tar.gz

Linux kernel version: 4.10.17

H/W Info:

=================================

CPU Type: Intel(R) Xeon(R) CPU E5-2640 v2 @ 2.00GHz

03:00.0 Co-processor: Intel Corporation DH895XCC Series QAT

==================================

/sys/kernel/debug/qat_dh895xcc_03:00.0# cat heartbeat_sent

5

/sys/kernel/debug/qat_dh895xcc_03:00.0# cat heartbeat_failed

2

/sys/kernel/debug/qat_dh895xcc_03:00.0# dmesg | grep QAT

dh895xcc 0000:03:00.0: ERROR: QAT is not responding.

/sys/kernel/debug/qat_dh895xcc_03:00.0#

=====================================

How can I debug this further?

I would appreciate any help or pointers.

CarlosAM_INTEL · ‎11-12-2019

Thank you for contacting Intel Embedded Community.

Your Intel(R) QuickAssist Technology [QAT] consultations should be addressed as a reference to the channels listed at the following website:

Best regards,