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blank screen after S3 wake up through an Ethernet port in Windows 11

PladaHuang
Beginner
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Hi Intel tech support,

According to Intel graphic driver release note (

https://downloadmirror.intel.com/831962/ReleaseNotes_101.2130_WHQL.pdf

), the DUT's OS is capable with Windows 11 22H2/21H2. However, the result is blank screen after S3 wake up through an Ethernet port in Windows 11. Please investigate this issue and then propose a solution.

 

DUT's spec

- CPU: Intel® Core™ i7-9700E 

- Graphic driver: 31.0.101.2130

- Ethernet controller: I211

- Ethernet driver: 29.3.1

 

S3 wake up through Ethernet test result:

- Win11 23H2 :Failure

- Win11 22H2: Failure

- Win 10 22H2: PASS

 

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NormanS_Intel
Moderator
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Hello PladaHuang,

 

Thank you for posting in the community!

 

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Embedded Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

 

Best regards,

Norman S.

Intel Customer Support Engineer


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CarlosAM_INTEL
Moderator
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Hello,  @PladaHuang:

 

Thank you for contacting Intel Embedded Support. 

 

We have received your request but we need to address the following questions to understand it:

 

Could you please clarify if this request is related to a design developed by you or by a third-party company?

 

Could you please let us know the name of the manufacturer, the part number, and where we can find the information if this request is related to a third-party design?

 

If it is your design, please let us know the place of purchase of the cited Intel processor.

 

We are waiting for your reply.

 

Best regards,

@CarlosAM_INTEL.

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