HI, thanks for your reply. It is a laptop. HP Envy x360. i7, Windows 10.
The real problem identified is that all the usb ports are not working. No drivers in the device manager. I tried MediaCreationTool and it did not solve the issue.
How do I get all the usb drivers reinstalled without loosing my data in the laptop? Can't backup as no cd and usb drivers do not work.
Thanks for your help,