Cannot install intel driver update on Windows 11 Version 4.1.229.0 (Wired_driver_30.zip)

[Jibun-no-Kage]

Cannot install intel driver update on Windows 11...

Description:
This download record installs drivers for Intel® Network Adapters using Microsoft Windows 11*

Version: 4.1.229.0

Release date: February 27, 2025

Size: 32.01 MB

File: Wired_driver_30.0.1_x64.zip

Intel Assistant states the update is available and should be installed.  The installer reports no error, and states the install was successful, but the Intel Assistant reports the update failed.

Have a dual port intel X540 series PCIe card, and an Intel I219-V Ethernet port on PC mainboard. 

When I look in the device management on the system, I see no driver installed for the dual port intel PCIe card, and the driver for the intel ethernet port on PC mainboard is unchanged.

How do I figure out what is failing, where and why?

On the same hardware, if I install say Debian 12 Linux, all ethernet ports/devices are recognized and work correctly.  So I have good reason to believe this is entirely a Windows 11 and Intel software only issue.

Any help greatly appreciated, thank you.

-JnK

[Simon-Intel]

Hi Jibun-no-Kage,

Thank you for reaching out to Intel support. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

Could you kindly provide the following details?

1. System/Board details:
2. Was the X540 series PCIe card purchased along with the system or shipped separately?
3. Complete Ethernet card details:

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

Best regards,

Simon

Intel Customer Support Technician

[Jibun-no-Kage]

Mainboard is ASRock B460M Pro4s/ac, BIOS Version 1.41.  Operating system is Windows 11 Pro fully updated per this reply.

The dual port PCIe Express card purchased separately but was only added to system recently.

X540T2 Dual 10GbE RJ45 Ports Converged Ethernet Adapter.  Intel X540AT2 10GbE Ethernet Controller, 2X 10GbE RJ45 (X540T2)

Here is the link to the card purchased...

https://www.amazon.com/dp/B0BZ598W8N?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1&th=1

Not sure what other details you may need?

[pujeeth]

Hi Jibun-no-Kage,

Thank you for the update. Additionally, we kindly request that you review the supported operating systems for the X540-T2 below.

Supported Operating Systems for Retail Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000025890/ethernet-products.html

Regards

Pujeeth_Intel

[Jibun-no-Kage]

Yes, I am aware that Windows 11 is NOT LISTED... But... even when I try to install the Windows 10 drivers it fails as well... SO... what drivers will work, can be installed?  Or has INTEL abandoned their product?  WHICH IS STILL BEING SOLD EVERYWHERE ON THE INTERNET, AMAZON, etc.  Intel supports their NICS for up to 5 years... per your EOL policy and this NIC is only 2 years old... so what is the fix for my issue?  Just go buy a new card because this NEW CARD is abandoned?  If this is the case... WHY would anyone purchase INTEL NICS?

[Simon-Intel]

Hi Jibun-no-Kage,

Thank you for your response, and I apologize for any inconvenience. I want to assure you that we are dedicated to resolving this issue for you.

To proceed further, could you kindly provide the following:

• Front and back pictures of the network adapter with the product markings clearly visible.
• Screenshot of the "install successful" and "update failed" messages.
• Link to the driver you are trying to install

Additionally, please refer to the following article and perform a clean driver installation: Clean Driver Installation Guide.

Your cooperation will help us assist you more effectively.

If you have any questions or need further assistance, feel free to reach out.

Regards,

Simon

Intel Customer Support Technician

[Jibun-no-Kage]

I have tried both the Windows 11 and Windows 10 links...

https://www.intel.com/content/www/us/en/download/727998/intel-network-adapter-driver-for-microsoft-windows-11.html

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

The Windows 11 driver bundle fails to install, gives no errors or warnings... just ignores the X540-T2 card completely apparently.  It does install for the i219 card.

The Windows 10 driver bundle seems to install, gives no errors or warnings... sees the X540-T2 card apparently.  It also installs for the i219 card.

But it is the Intel Driver & Support Assistant that is reporting the error as well... and never installing the drivers for the X540-T2 card.  And fails to see the install for the i219 card has successful as well.

As for pictures... See attached.

[Fikri_Intel]

Hi Jibun-no-Kage,

Thank you for your response.

Upon checking the picture we can see the card is from LinksTek (OEM) instead of Intel Retail card. Please be informed that Intel only provide generic driver however, since you are using OEM (LinksTek), we kindly request you to use the OEM driver. 

Based on LinksTek website, there is a driver provided from LinksTek. Kindly check the below link and install the driver :

https://www.linkstek.com/download.php

Looking forward to your response.

Regards,

Fikri O.

[ManoranjanDas]

Hello Jibun-no-Kage, 

Greeting for the Day! 

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you. 

Thank you for choosing Intel products and services. 

Best regards, 

Manoranjan. 

Intel Customer Support Technician 

[Simon-Intel]

Hello Jibun-no-Kage, 

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. 

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Simon

Intel Customer Support Technician