[Dagger2/NetApp]eeupdate64e fails:Unable to initialize adapter 4 code c86a2002

[FoxconnDiag]

1. End Customer:NetApp 
2. Project Name:Dagger2
3. Application: Storage
4. Platform:Ice Lake D LCC SoC Product
5. Project Status: EVT
6. Contact Person: Jason Hung
7. Contact Phone:886-7-333-4858 EXT:18409

8. Contact Mail: jason.sh.hung@foxconn.com

==========================================

We have been using the 64-bit version of eeupdate for programming the MAC addresses in our Intel
Ethernet Connection E823-L from ICE-Lake.

After I executed "eeupdate64e /nic=4 /MAC=a0369ff91134" , I get an error message as below

Connection to QV driver failed - please reinstall it!

Using: Intel (R) PRO Network Connections SDK v2.35.33
EEUPDATE v5.35.33.04
Copyright (C) 1995 - 2020 Intel Corporation
Intel (R) Confidential and not for general distribution.

Driverless Mode

NIC Bus Dev Fun Vendor-Device Branding string
=== === === === ============= =================================================
1 3 00 00 8086-1563 Intel(R) Ethernet Converged Network Adapter X550
2 3 00 01 8086-1563 Intel(R) Ethernet Converged Network Adapter X550
3 8 00 00 8086-1533 Intel(R) I210 Gigabit Network Connection
4 244 00 00 8086-124C Intel(R) Ethernet Connection E823-L for backplan
5 244 00 01 8086-124C Intel(R) Ethernet Connection E823-L for backplan
6 244 00 02 8086-124C Intel(R) Ethernet Connection E823-L for backplan
7 244 00 03 8086-124C Intel(R) Ethernet Connection E823-L for backplan

Unable to initialize adapter 4 code c86a2002
Adapter initialization failed

===========================================

lspci

f4:00.0 Ethernet controller: Intel Corporation Ethernet Connection E823-L for backplane
f4:00.1 Ethernet controller: Intel Corporation Ethernet Connection E823-L for backplane
f4:00.2 Ethernet controller: Intel Corporation Ethernet Connection E823-L for backplane
f4:00.3 Ethernet controller: Intel Corporation Ethernet Connection E823-L for backplane

=============================================

ip a

5: enp244s0f0: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000
link/ether 00:00:00:00:01:00 brd ff:ff:ff:ff:ff:ff
6: enp244s0f1: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000
link/ether 00:00:00:00:01:01 brd ff:ff:ff:ff:ff:ff
7: enp244s0f2: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000
link/ether 00:00:00:00:01:02 brd ff:ff:ff:ff:ff:ff
8: enp244s0f3: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000
link/ether 00:00:00:00:01:03 brd ff:ff:ff:ff:ff:ff

=============================================

I used this tool to update x550 with NIC=1, the mac address can be updated successfully

What does this error code spewed by eeupdate64e mean?

Thanks

JasonHung

[Sebastian_M_Intel]

Hello FoxconnDiag, 

Thank you for posting on the Intel® communities.   

In order to better assist you, we will move this thread to the "Hardware Products > Ethernet Products" subforum: https://community.intel.com/t5/Ethernet-Products/bd-p/ethernet-products  

Please kindly wait for a response.  

Regards, 

Sebastian M  

Intel Customer Support Technician 

[AlfredoS_Intel]

Hi Foxconndiag,

Thank you for posting in our Intel® Ethernet Communities Page.

Since your issue is regarding the an Intel ethernet controller that you are incorporating in your own design , we need to route this thread to the correct group so you will be better assisted by the proper team.

We are deeply sorry if you expected that you will be routed to the correct team on your previous stop. However, after thoroughly checking your request, we found a better team to assist you with your concern.

Please wait for their reply within 1 to 2 business days.

Best Regards,

Alfred S

Intel® Customer Support