Driver error - E810-C

[N_TUM]

Hi,

We purchased two E810-C NICs and installed them into our Ubuntu Server 22.04 System. After installing the driver (ice-1.13.7 https://www.intel.com/content/www/us/en/download/19630/intel-network-adapter-driver-for-e810-series-devices-under-linux.html) using the tutorial provided in the README, we received the following error (using dmesg). The NIC does not work.
Do you have any idea or suggestion on how to fix this error? Thank you in advance.

[ 1450.459685] WARNING: CPU: 5 PID: 20217 at /home/simulation/Downloads/ice-1.13.7/src/ice_main.c:1228 ice_unmap_all_hw_addr+0x7b/0x90 [ice]

[ 1450.459715] Modules linked in: ice(OE+) gnss rfcomm nvidia_uvm(PO) cmac algif _hash algif_skcipher af_alg bnep ipmi_ssif nvidia_drm(PO) intel_rapl_msr nvidia_modeset(PO) intel_rapl_common edac_mce_amd kvm_amd kvm irqbypass crct10dif_pclmul polyval_clmulni polyval_generic ghash_clmulni_intel aesni_intel crypto_simd cryptd iwlmvm rapl eeepc_wmi wmi_bmof snd_hda_codec_hdmi mac80211 snd_usb_audio snd_hda_intel snd_usbmidi_lib snd_intel_dspcfg snd_ump libarc4 snd_intel_sdw_acpi snd_seq_midi binfmt_misc snd_seq_midi_event snd_hda_codec btusb nvidia(PO) snd_rawmidi btrtl snd_hda_core btbcm iwlwifi snd_seq mc snd_hwdep btintel nls_iso8859_1 btmtk bluetooth joydev input_leds snd_pcm snd_seq_device ccp ecdh_generic snd_timer ecc cfg80211 snd acpi_ipmi drm_kms_helper soundcore mxm_wmi k10temp ipmi_si ipmi_devintf ipmi_msghandler mac_hid sch_fq_codel msr parport_pc ppdev lp parport drm efi_pstore ip_tables x_tables autofs4 uas usb_storage hid_generic usbhid hid mfd_aaeon asus_wmi video ledtrig_audio nvme sparse_keymap crc32_pclmul

[ 1450.459789]  platform_profile ixgbe ahci xfrm_algo nvme_core dca libahci mdio nvme_common xhci_pci i2c_piix4 xhci_pci_renesas wmi [last unloaded: ice(OE)]

[ 1450.459801] CPU: 5 PID: 20217 Comm: modprobe Tainted: P        W  OE      6.5.0-21-generic #21~22.04.1-Ubuntu

[ 1450.459803] Hardware name: ASUS System Product Name/Pro WS WRX80E-SAGE SE WIFI II, BIOS 1201 04/19/2023

[ 1450.459804] RIP: 0010:ice_unmap_all_hw_addr+0x7b/0x90 [ice]

[ 1450.459831] Code: 74 e2 4c 89 ef be 00 02 00 00 e8 b0 54 c6 e2 4c 89 ef 89 c6 e8 46 94 c6 e2 5b 41 5c 41 5d 5d 31 c0 31 f6 31 ff e9 35 27 4a e3 <0f> 0b 5b 41 5c 41 5d 5d 31 c0 31 f6 31 ff e9 22 27 4a e3 66 90 90

[ 1450.459832] RSP: 0018:ffffaad7421bf818 EFLAGS: 00010246

[ 1450.459834] RAX: 0000000000000000 RBX: ffff893a644bf000 RCX: 0000000000000000

[ 1450.459835] RDX: 0000000000000000 RSI: 0000000000000000 RDI: ffff893c537001a0

[ 1450.459837] RBP: ffffaad7421bf830 R08: 0000000000000000 R09: 0000000000000000

[ 1450.459838] R10: 0000000000000000 R11: 0000000000000000 R12: 0000000000000000

[ 1450.459839] R13: ffff893a644bf000 R14: ffff893c537001a0 R15: 00000000fffffffb

[ 1450.459841] FS:  00007feec3e2ec40(0000) GS:ffff89787cf40000(0000) knlGS:00000                                                                           

00000000000

[ 1450.459842] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033

[ 1450.459844] CR2: 00007fff08fb47f8 CR3: 000000027d704004 CR4: 0000000000770ee0

[ 1450.459845] PKRU: 55555554

[ 1450.459846] Call Trace:

[ 1450.459847]  <TASK>

[ 1450.459848]  ? show_regs+0x6d/0x80

[ 1450.459852]  ? __warn+0x89/0x160

[ 1450.459854]  ? ice_unmap_all_hw_addr+0x7b/0x90 [ice]

[ 1450.459881]  ? report_bug+0x17e/0x1b0

[ 1450.459884]  ? handle_bug+0x46/0x90

[ 1450.459887]  ? exc_invalid_op+0x18/0x80

[ 1450.459890]  ? asm_exc_invalid_op+0x1b/0x20

[ 1450.459895]  ? ice_unmap_all_hw_addr+0x7b/0x90 [ice]

[ 1450.459923]  ice_probe+0x3eb/0x10a0 [ice]

[ 1450.459951]  ? __kmem_cache_alloc_node+0x1aa/0x360

[ 1450.459954]  ? create_pinctrl+0x32/0x1f0

[ 1450.459956]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.459960]  local_pci_probe+0x47/0xb0

[ 1450.459963]  pci_call_probe+0x55/0x190

[ 1450.459967]  pci_device_probe+0x84/0x120

[ 1450.459969]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.459972]  really_probe+0x1cc/0x430

[ 1450.459975]  __driver_probe_device+0x8c/0x190

[ 1450.459978]  driver_probe_device+0x24/0xd0

[ 1450.459980]  __driver_attach+0x10b/0x210

[ 1450.459983]  ? __pfx___driver_attach+0x10/0x10

[ 1450.459985]  bus_for_each_dev+0x8d/0xf0

[ 1450.459988]  driver_attach+0x1e/0x30

[ 1450.459990]  bus_add_driver+0x127/0x240

[ 1450.459994]  driver_register+0x5e/0x130

[ 1450.459996]  ? __pfx_ice_module_init+0x10/0x10 [ice]

[ 1450.460028]  __pci_register_driver+0x62/0x70

[ 1450.460030]  ice_module_init+0x9f/0xff0 [ice]

[ 1450.460061]  ? __pfx_ice_module_init+0x10/0x10 [ice]

[ 1450.460091]  do_one_initcall+0x5e/0x340

[ 1450.460096]  do_init_module+0x68/0x260

[ 1450.460099]  load_module+0xb85/0xcd0

[ 1450.460103]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460105]  ? security_kernel_post_read_file+0x75/0x90

[ 1450.460109]  init_module_from_file+0x96/0x100

[ 1450.460112]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460114]  ? init_module_from_file+0x96/0x100

[ 1450.460120]  idempotent_init_module+0x11c/0x2b0

[ 1450.460125]  __x64_sys_finit_module+0x64/0xd0

[ 1450.460128]  do_syscall_64+0x5b/0x90

[ 1450.460132]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460134]  ? exit_to_user_mode_prepare+0x30/0xb0

[ 1450.460136]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460138]  ? syscall_exit_to_user_mode+0x37/0x60

[ 1450.460141]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460143]  ? do_syscall_64+0x67/0x90

[ 1450.460146]  ? srso_alias_return_thunk+0x5/0x7f

[ 1450.460148]  ? exc_page_fault+0x94/0x1b0

[ 1450.460151]  entry_SYSCALL_64_after_hwframe+0x6e/0xd8

[ 1450.460153] RIP: 0033:0x7feec351e88d

[ 1450.460158] Code: 5b 41 5c c3 66 0f 1f 84 00 00 00 00 00 f3 0f 1e fa 48 89 f8 48 89 f7 48 89 d6 48 89 ca 4d 89 c2 4d 89 c8 4c 8b 4c 24 08 0f 05 <48> 3d 01 f0 ff ff 73 01 c3 48 8b 0d 73 b5 0f 00 f7 d8 64 89 01 48

[ 1450.460159] RSP: 002b:00007fff08fb8888 EFLAGS: 00000246 ORIG_RAX: 0000000000000139

[ 1450.460161] RAX: ffffffffffffffda RBX: 00005580757a4c30 RCX: 00007feec351e88d

[ 1450.460162] RDX: 0000000000000000 RSI: 0000558075645cd2 RDI: 0000000000000003

[ 1450.460164] RBP: 0000000000040000 R08: 0000000000000000 R09: 0000000000000002

[ 1450.460165] R10: 0000000000000003 R11: 0000000000000246 R12: 0000558075645cd2

[ 1450.460166] R13: 00005580757a4d60 R14: 00005580757a4500 R15: 00005580757ac420

[ 1450.460170]  </TASK>

[ 1450.460171] ---[ end trace 0000000000000000 ]---

[ 1450.460218] ice: probe of 0000:2b:00.1 failed with error -5

[Poojitha]

Hi N_TUM,

Greetings from Intel

Thank you for posting in Intel community Forum.

We are requesting you to allow some time to check and provide you an update.

Regards,

Poojitha

[Poojitha]

Hi N_TUM,

Appreciation for Your Patience.

I hope this message finds you well.

Could you please provide the system details and kindly confirm whether  E810-C NICs was purchased separately or if it came along with the system.

Regards,

Poojitha

[N_TUM]

Hi,

thank your for your response. The NICs were purchased separately. The system itself consists of the following components:

• Asus Pro WS WRX80E-SAGE SE WIFI II
• D4 32GB 3200-22 2Rx8 REG ECC DR MIR
• AMD Ryzen TRP 5955WX 3800 sWRX80 WOF
• Asus24GB D6X RTX 4090 TUF GAMING OC
• be quiet! Pure Power 12 M 1200W ATX30
• SSD 4TB SN850X NVMe Black

Best regards!

[Poojitha]

Hi N_TUM.

Greetings for the day!

Thank you for sharing the details. Apologies for the delay. Could you please provide the SSU logs with below process to check the complete details.

Steps to get SSU logs:

How to get the Intel® System Support Utility Logs on Windows*

Thank you for choosing Intel support

Regards,

Poojitha

[Poojitha]

Hi N_TUM.

Greetings for the day!

Could you please provide the SSU logs with below process to check the complete details.

Steps to get SSU logs:

How to get the Intel® System Support Utility Logs on Windows*

Thank you for choosing Intel support

Regards,

Poojitha

[Poojitha]

Hi N_TUM.

Greetings for the day!

Hope email finds you well. Could you please provide the SSU logs with below process to check the complete details.

Steps to get SSU logs:

How to get the Intel® System Support Utility Logs on Windows*

Thank you for choosing Intel support

Regards,

Poojitha

[Poojitha]

Hi N_TUM.

Greetings for the day!

Hope email finds you well. Could you please provide the SSU logs with below process to check the complete details.

Steps to get SSU logs:

How to get the Intel® System Support Utility Logs on Windows*

Thank you for choosing Intel support

Regards,

Poojitha