E810 CQA2 firmware upgrade error

[Loughlam]

Tool execution completed with the following status: The configuration file could not be opened/read, or a syntax error was discovered in the file.

I am trying to upgrade the firmware but I keep getting the same error above.

I tried all:

E810_NVMUpdatePackage_v2_02_Linux.tar.gz
E810_NVMUpdatePackage_v2_15_Linux.tar.gz
E810_NVMUpdatePackage_v2_22_Linux.tar.gz

OS: RHEL-8.3.0

# ethtool -i ens2f0
driver: mlx5_core
version: 5.0-0
firmware-version: 16.26.4012 (MT_0000000012)
expansion-rom-version:
bus-info: 0000:5e:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: no
supports-register-dump: no
supports-priv-flags: yes

Thanks in advance

[Loughlam]

Sorry, wrong NIC above.

Correct one:

# ethtool -i ens1f0
driver: ice
version: 0.8.2-k
firmware-version: 1.40 0x80003ab8 1.2735.0
expansion-rom-version:
bus-info: 0000:3b:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

[Caguicla_Intel]

Hello Loughlam,

Thank you for posting in Intel Ethernet Communities. 

Please provide the following information that would help in checking your request.

1.) PBA and serial number of the adapter. You may refer to the link below on where to find the PBA number. Providing photos of the adapter focusing on the markings (white sticker) found on the physical card will be highly appreciated for us to double check on it. The PBA consists 6-3 digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products.html

2.) Lspci output

3.) Share the link where was the NVM package downloaded from. 

We hope to hear from you soon. 

Should there be no response from you, I’ll make sure to reach after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[Caguicla_Intel]

Hello Loughlam,

Good day!

Please provide the information requested for us to proceed checking your request. In case you have additional questions and clarifications, please do not hesitate to let us know.

Hoping to hear from you soon.

We will follow up after 2-4 business days in case we don't receive a reply.

Best regards,

Crisselle C

Intel® Customer Support

[Loughlam]

hmm, it looks like this NIC is for evaluation only. Do you still want the pictures?

[Mike_Intel]

Hello Loughlam,

Can you share to us what makes you think that the card is for evaluation? Yes please, kindly provide the makings for us to validate if it is for validation. We will also check if the card is OEM so that we can also direct you to the right support team. 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Loughlam,

I hope you are having a good day. We just want to make a follow up on the pictures of the markings that we requested for us to further check your inquiry.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Caguicla_Intel]

Hello Loughlam,

How are you doing? 

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Crisselle C

Intel® Customer Support

[Loughlam]

So sorry for the delay, with the holidays, I could not access the lab.

Here are the pictures attached

[Loughlam]

@Caguicla_Intel @Mike_Intel any updates?

[Loughlam]

Hi,

Any update on this?