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E810 updates nvm , but failed, how to solve it?

iceiceXue
Beginner
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I want to update E810 nvm, but failed,  how to solve it? Please help me.

 

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Mike_Intel
Moderator
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Hello iceiceXue,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you using a PCIe E810 or is it embedded on the board?
  2. What is the brand and model of your motherboard/system?
  3. If you are using a PCIe E810, kindly send photos of the card on both sides for to validate the unit.
  4. Can you share the link of the NVM update file that you used to update?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support 


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Mike_Intel
Moderator
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Hello iceiceXue,

 

I hope you're having a wonderful day. I am just sending a soft follow up on the information that we requested for us to further assist you. We will wait for your reply. 

 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

 

Best regards,

Michael L.

Intel® Customer Support 


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Mike_Intel
Moderator
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Hello iceiceXue,

 

I hope this message finds you well. I am just sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you and stay safe.

 

Best regards,

Michael L.

Intel® Customer Support 


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