Ethernet Products
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Ethernet problem

otpdraven
Beginner
1,212 Views

Hello, Just today I got a new GPU (Gigabyte Geforce GTX 1060 3GB) and afte placing it into my Z170 Pro Gaming Motherboard, It wouldn't connect to my Ethernet. And since that I've been trying to the ethernet to work. there's no wifi in my computer, I've tried installing Motherboard LAN driver and it didn't work

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7 Replies
Srri
Employee
1,171 Views

Greetings,

 

Thank you for contacting Intel Customer Support.

 

To help you out, we'd appreciate it if you could provide us with the SSU logs. You can use the following link to get the SSU Logs:

 

[SSU Logs Link].

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

 

Just a heads up, the Z170 Pro Gaming Motherboard is an OEM product with built-in LAN (Lan on Motherboard) for Ethernet connectivity. For detailed information and support specific to this motherboard model, it's best to reach out to the OEM directly.

 

While we'll do our best to assist you, we recommend trying a clean installation of the driver as a troubleshooting step. Also, don't forget to contact your manufacturer for the most compatible driver for your system.

If you have any more questions or need further assistance, feel free to let us know.

 

If you have any further questions or queries, please kindly let us know.

 

Thank You & Regards,

 

Srri 

Intel Customer Support


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Srri
Employee
1,127 Views

Good day Adrian,


We would like to follow up regarding the issue.


We didn't receive any reply from you yet, can we know whether the issue is fixed?


If you have any further questions or queries, please kindly let us know.


Thank You & Regards,


Srri 

Intel Customer Support


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Srri
Employee
1,065 Views

Good day Adrian,


We would like to follow up regarding the issue.


Any updates regarding the issue?


If you have any further questions or queries, please kindly let us know.


Thank You & Regards,

Srri 

Intel Customer Support


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Srri
Employee
1,022 Views

Good day Samer,


We would like to follow up regarding the issue.


We didn't hear any updates or reply from you.


Thank You & Regards,

Srri 

Intel Customer Support


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Srri
Employee
1,022 Views

Good day Adrian,


We would like to follow up regarding the issue.


We didn't receive any reply from you, Is there any updates about the issue.


Thank You & Regards,

Srri 

Intel Customer Support


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Srri
Employee
958 Views

Hi Adrian,


Kindly note that as we have not received any response from our previous follow-ups, any updates regards the issue.


If you have any further questions or queries, please kindly let us know.


Thank You & Regards,

Srri 

Intel Customer Support


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Srri
Employee
939 Views

Greetings Adrian,


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank You & Regards,

Srri 

Intel Customer Support


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