Firmware Update for E810-C NIC

[suri10]

I am trying to update firmware for my E810-C NIC, Downloaded 4.10 from https://www.intel.com/content/www/us/en/download/19626/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-linux.html

Device Etrack ID is 8000B3B8, I am not finding that device in nvmupdate.cfg files.

Nic info:

51:00.0 Ethernet controller [0200]: Intel Corporation Device [8086:1592] (rev 02)
51:00.1 Ethernet controller [0200]: Intel Corporation Device [8086:1592] (rev 02)

ethtool -i enp81s0f1
driver: ice
version: 1.8.8
firmware-version: 3.00 0x8000b3b8 20.5.14
expansion-rom-version: 
bus-info: 0000:51:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

./nvmupdate64e 
 
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.39.5.5
Copyright(C) 2013 - 2022 Intel Corporation.
 
 
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]
 
 
Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet 100G 2P E810-C    3.00(3.00)   1592 00:081 Update not    
    Adapter                                                      available     
 
 
Tool execution completed with the following status: Device not found.
Press any key to exit.

Where can i get the right firmware for the above E810-C NIC? 

[Irwan_Intel]

Hi Suri10,

Thank you for posting in Intel Ethernet Communities. 

1) For us to further check and investigate the issue, please provide the following details.

1. Are you using a PCIe E810-C or this is onboard?
2. If this is a PCIe card, can you provide some picture of the card on both sides focusing on the markings?
3. What is the brand and model of your system?

You could also check the link below for the E810 series firmware and driver update.

1) https://www.intel.com/content/www/us/en/download/19629/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-efi.html

2) https://www.intel.com/content/www/us/en/download/19630/intel-network-adapter-driver-for-e810-series-devices-under-linux.html

If you have questions, please let us know. In case we do not hear from you, we will make a follow up on Feb 14th 2023. Thank you.

Best regards,

Irwan_Intel

Intel® Customer Support

[suri10]

Hi Irwan,

1 and 2: Its PCIE card, I don't have pictures at the moment, since working remotely
3: Its Dell XR11 Server, Running Linux image.

The NVM link you provided above doesn't have the device ETrack ID 8000B3B8 in nvmupdate.cfg (https://www.intel.com/content/www/us/en/download/19629/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-efi.html ) 

Can you check and let me know which NVM driver has this ETrack ID 8000B3B8 in nvmupdate.cfg ?

[Irwan_Intel]

Hi Suri10,

Thank you for the information, Since this is Dell System, could you please provide the System Support Utility (SSU) log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up on February 15th 2023. Thank you.

Best regards,

Irwan_Intel

Intel® Customer Support

[Irwan_Intel]

Hello Suri10,

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know.

In case we do not hear from you, I will make a follow up on 3 business days . Thank you.

Best regards,

Irwan_Intel

Intel® Customer Support

[suri10]

Hi Irwan,

Attaching the SSU, I am using Linux OS. Hope this helps

[Irwan_Intel]

Hi Suri10,

The latest nvmupdate.cfg file does not contain the Etrack ID 8000B3B8 as well.

However you can download the latest Linux drivers  from https://sourceforge.net/projects/e1000/files/ice%20stable/ 

1)May I have a confirmation if this card purchased separately or is it from OEM manufacturer together with the system?

You might need to contact the OEM manufacturer ( if your card is OEM NIC) for proper assistance to check the NVM and firmware drivers needed for the card.

https://www.intel.com/content/www/xa/en/support/contact-intel.html?tab=system-manufacturers

Looking forward to hear from you soon.

Best regards,

Irwan_Intel

Intel® Customer Support

[Irwan_Intel]

Hi Suri10,

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. 

In case we do not hear from you, I will make a follow up on February 23rd 2023 . Thank you.

Best regards,

Irwan_Intel

Intel® Customer Support

[Irwan_Intel]

Hi Suri10,

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best Regards,

Irwan_Intel

Intel Customer Support