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FreeBSD Driver for 82575 - I211-AT adapter - TCP/IP communication stopped to work after reconnection

Oleg-R
Novice
625 Views

Hello,

 

We have an issue that starting version 2.5.18 the product with I211-AT adapter that is used for TCP/IP communication stopped to work after Ethernet cable disconnection and reconnection again - it is not possible to connect to the product anymore.

 

We are using the drivers from the following link - Intel® Network Adapter Driver for 82575/6 and 82580-Based Gigabit Network Connections under FreeBSD*

https://www.intel.com/content/www/us/en/download/14610/intel-network-adapter-driver-for-82575-6-and-...

 

We can confirm that the latest 2.5.21 version that exists on the web site still has the issue.

 

We cannot confirm if 2.5.16 is working or not, since the last version we used was 2.5.9.

This driver is a part of 3rd party RTOS we are using, and once the driver was updated from 2.5.9 to 2.5.18, the issue appeared.

We spoke with this company and they do not have the resources to try 2.5.16.

 

Any information in this subject is appreciated.

 

Thank you,

Oleg

0 Kudos
14 Replies
Achilles_Intel
Moderator
613 Views

Hello Oleg-R,


Thank you for posting in Intel Ethernet Communities.


We are sorry to hear about this problem you encountered. Before we could proceed with checking this, can you confirm if this issue is related to your inquiry from this thread below?


https://community.intel.com/t5/Ethernet-Products/FreeBSD-Driver-for-82575-no-difference-in-sources-e...


Looking forward to your response. If we do not receive an update from you, we will reach out again after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Oleg-R
Novice
606 Views

Hello Achilles,

 

Yes, we paid attention that the old thread is not monitored anymore, so we created a new one.

 

Thank you,

Oleg

Achilles_Intel
Moderator
603 Views

Hello Oleg-R,


Thank you for the confirmation.


Before we could discuss this inquiry further with our engineers, we just want to ask for these additional information as we have asked from the previous thread as well.


You mentioned that the issue encountered each time you disconnect the network cable, connect it back and does not connect anymore? Can you confirm if you need to reboot the system for you to reconnect back?


May we also know the reason why you are disconnecting the network cable? Is it for troubleshooting purposes or are you using a laptop for example?


Let us know if you have further questions or need clarifications. If we do not receive an update from you, we will reach out after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Oleg-R
Novice
586 Views

Hello Achilles,

 

I confirm that after cable disconnection and connect back, we need to reboot the system to reconnect it back.

 

We are disconnecting cable for troubleshooting / maintenance purposes - especially when we would like to connect directly to the system using point-to-point connection from laptop. Rebooting the system is not an option in such a case, as initialization of the whole system will need to be done each time after power-up.

 

Thank you,

Oleg

 

 

 

 

Achilles_Intel
Moderator
579 Views

Hello Oleg-R,


Thank you for the quick update.


Please allow us to share these information and discuss this matter further with our engineers. We will provide you with an update about this within 3 business days.


Thank you and stay safe.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
548 Views

Hello Oleg-R,


Hope you are doing well.


Our engineers informed us that there was a change to the driver in version 2.5.12 that changes a timing loop for when a link goes up. The RTOS you are using may be relying on that loop in the older driver.


As such, we would like to ask if you try to replicate this issue on one of the currently supported FreeBSD versions listed from the link below. We are asking you to test this using a supported OS so we can further provide support.


https://www.intel.com/content/www/us/en/support/articles/000055236/ethernet-products/gigabit-etherne...


Let us know if you have questions or need clarifications. We will reach out after 3 business days if we do not receive an update from you.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
534 Views

Hello Oleg-R,


Good day.


We are following up on this thread just to check if you have carried out the recommendation we provided a few days ago. If you have questions or need clarifications, feel free to let us know. If we do not hear from you, we will reach out again after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Oleg-R
Novice
524 Views

Hello Achilles,

 

We will test this board with the currently supported FreeBSD package and let you know the results.

Please give us 2-3 weeks to run the test.

 

Thank you,

Oleg

Achilles_Intel
Moderator
519 Views

Hello Oleg-R,


Thank you for the update.


We understand you will require some time to execute the suggestions we provided. We will wait for the result of you tests for this matter. In case we do not receive an update from you, we will reach out after 2 weeks.


Thank you for your cooperation.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
496 Views

Hello Oleg-R,


Good day.


We are just checking if you were able to test the suggestions we provided you a few weeks ago. If you have questions or need clarifications, feel free to let us know. We will make a follow-up after 3 business days should we not receive an update from you.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Oleg-R
Novice
485 Views

Hello Achilles,

 

We started testing, I will update you about in 2 weeks.

 

Thank you,

Oleg

Achilles_Intel
Moderator
475 Views

Hello Oleg-R,


Thank you for the update. We understand you will require more time to do the testing. As such, we will reach out again after 2 weeks for a follow-up should we not receive an update from you.


In addition, we would like to remind you on the test that we requested:


Our engineers informed us that there was a change to the driver in version 2.5.12 that changes a timing loop for when a link goes up. The RTOS you are using may be relying on that loop in the older driver.


As such, we would like to ask if you try to replicate this issue on one of the currently supported FreeBSD versions listed from the link below. We are asking you to test this using a supported OS so we can further provide support.


https://www.intel.com/content/www/us/en/support/articles/000055236/ethernet-products/gigabit-etherne...


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
417 Views

Hello Oleg-R,


How are you?


We just want to check if you had performed the tests that we suggested you. If you have questions or need clarifications, feel free to let us know. If we do not receive an update from you, we will reach out again after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
404 Views

Hello Oleg-R,


Good day.


We are following up on your inquiry in this thread. Since we haven't heard from you for a few days, this thread will be closed. Feel free to post a new question in the forums if you require assistance again in the future as this thread will no longer be monitored.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


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