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aceridgey
Novice
497 Views

Intel NET 1.0.2.6 - Z490 disconnects

Hi there,

 

I use an ASUS Z490-E gaming board and like many, have been plauged with the random ethernet disconnects.

 

I have actually found that driver 1.0.1.3 is by FAR the most stable driver, paired with the latest firmware, however, windows update frequently installs 1.0.2.6 which is a nightmare for me, and there is no way to stop this.

 

Please could this be looked into?

 

 

15 Replies
AlHill
Super User
492 Views

Just a thought - do you have ASUS Turbo Lan Utility installed?  If so, dump it.

Doc (not an Intel employee or contractor)

aceridgey
Novice
487 Views

Hi there,

Thanks for your reply.

No I don't have that installed, I only have armoury crate for the mouse.

CrisselleF_C_Intel
Moderator
473 Views

Hello aceridgey,


Thank you for posting in Intel Ethernet Communities. 


Can you share if you already follow the steps from link below?

Network Issues with Intel® Ethernet Controller I225-V

https://www.intel.com/content/www/us/en/support/articles/000057261/network-and-i-o/ethernet-products...


Looking forward to your reply.


Should there be no response, we will follow up after 3 business days.


Best regards,

Crisselle C

Intel® Customer Support


aceridgey
Novice
466 Views

 

Hello, i have frequently followed those steps correctly.

 

1.0.1.3 works for me, the latest drivers cause random, frequent disconnects lasting 10-20seconds. 

 

 

CrisselleF_C_Intel
Moderator
430 Views

Hello aceridgey,


Appreciate your swift response.


Please allow us to check on this. We will give you an update as soon as possible but no later than 2-3 business days.


Hoping for your kind patience.


Best regards,

Crisselle C

Intel® Customer Support


CrisselleF_C_Intel
Moderator
400 Views

Hello aceridgey,


Good day!


Please be informed that we already escalated this request to our engineers. Rest assured that we will get back to you as soon as we heard from them.


May you have an amazing weekend ahead!


Best regards,

Crisselle C

Intel® Customer Support



aceridgey
Novice
395 Views

Thank you,

 

Would you be so kind as to update their findings and fixes in this thread?

 

Kind regards,

 

CrisselleF_C_Intel
Moderator
316 Views

Hello aceridgey,


I hope you are doing great.


Please be informed that this request is still escalated to our engineers. We are currently waiting for an update from them and we will get back to you as soon as there is any. We hope you don't mind giving us more time with the investigation.


Hoping for your kind patience.


Best regards,

Crisselle C

Intel® Customer Support


aceridgey
Novice
300 Views

Thank you for the update.

 

I am still finding 1.0.1.3 working satisfactory. The current 1.0.2.6 is an issue for me. 

Windows updates continues to successfully install 1.0.2.6, so when this happens I reinstall 1.0.1.3

NotImpressed
New Contributor I
281 Views

@CrisselleF_C_Intel Please reply on the original thread of this issue, you know, the one with thousands of views?

Also, make an official announcement so people stop making posts wondering why they are having issues with their I225-V Ethernet Controller.

Most of us are still stuck with the faulty B1 B2 Stepping boards.

leylimley
Novice
237 Views

I'm getting crazy! I build recently with ROG STRIX Z490-E GAMING. My network drops constantly at the meetings Microsoft team and slack... I tried every suggestion that was found on the internet but nothing changed. Intel says you should update to 1.0.1.4 but that does not fix the problem. Also, windows automatically updates the driver to v1.0.2.6 and but that increases that drop rate.

Jamie
Beginner
149 Views

I have the same Asus Z490 E Gaming board and I am having the exact same problem as everyone else here. Kinda crazy how all the forums I've been following for a hopeful fix have been removed?!?!

6kbyte
Novice
123 Views

i have never experienced such an incompetent company and employees. why are you so silent, why you dont answer your customers, why we dont get an update of the "high priority case" @CrisselleF_C_Intel was talking from in another thread? what should v1-v2 nic users have to do now? this is so sad what is happening here!!!

6kbyte
Novice
101 Views

daily push for visibility