Getting frequent Network disconnects

[Edwin-Mburu]

Hello team,

I'm facing a challenge with two desktop computers of mine. Both the desktop computer are HP Z2 Tower G9 Workstation 13TH Gen. I get a lot of network disconnects which disrupts our client's surveillance system making the system to log off disrupting monitoring of CCTV.

When I go to the windows event viewer I get error of "e1dexpress errors" like:

- "Intel(R) Ethernet Connection (17) I219-LM  Network link is disconnected."  

- "The network interface "Intel(R) Ethernet Connection (17) I219-LM" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized." - This is after restarting the computer.

I have checked the cisco port configs properties and everything is okay. Could someone help with this issue?

Here are the photos of the errors.

[pujeeth]

Hello Edwin-Mburu,

Greetings!

Thank you for bringing this issue to our attention. We understand that you are facing a network discrepancy issue. In order to proceed further, we kindly request you to provide the following information:

1. Please let us know if the NIC card came pre-installed with the system or was purchased separately.
2. Share a clear picture of the NIC card showing both the serial number and the part number.
3. Provide the SSU logs from both systems.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Please feel free to reply to this email. We're here to assist you every step of the way.

Regards,

Pujeeth

Intel Customer Support Technician

[Edwin-Mburu]

Hello Pujeeth,

The computer came with the NIC. I have attached the logs from ISSU of both machines.

Thank you for your response.

[Amina_Sadiya]

Hello Edwin,

Greetings from Intel! 

Thank your for your response, as you have informed that the adapter is integrated into the motherboard. Therefore, we recommend reaching out to the Original Equipment Manufacturer (OEM) or the board manufacturer for further assistance.

Since there is no further scope of support from our end we will be archiving the case. 

Regards,  

Amina  

Intel Customer Support Technician