Hardware Timestamp on windows

[Ossama-MOUSTAFA]

Hello. 

I would like to use hardware timestamping on windows, so I try to use this : 

https://learn.microsoft.com/en-us/windows/win32/api/iphlpapi/nf-iphlpapi-getinterfaceactivetimestampcapabilities

But I only get this error : "ERROR_BAD_DRIVER"

(I already tried to update my drivers, on windows 11, and also on windows server 2022.)

I have 2 intel network adapters now : i219-LM and i210-T1. 

Do you know if intel support hardware timestamp on windows please ? 

Or only on linux ? 

https://www.intel.ca/content/www/ca/en/products/sku/82185/intel-ethernet-connection-i219lm/specifications.html 

In this page, specifications indicate that it does support PTP IEEE 1588, 

but it's not specified if it does support only software timestamp on windows or more.

Do you know if any other intel network adapter does support hardware timestamp on windows, please ? 

Kind regards. 

[Faez_Intel]

Hi Ossama,

You may refer the latest release notes for the supported OS for the NIC model of I210-IT

Refer the link below, page 6

https://www.intel.com/content/www/us/en/content-details/787029/intel-ethernet-controller-products-release-notes.html

Thanks,

Faez_Intel

[Ossama-MOUSTAFA]

Hi. 

Ok, thank you for this link. 

Best regards. 

[Faez_Intel]

Hi Ossama,

Good day

No problem. Is there anything else I can assist you with? Please kindly let us know and we will assist you accordingly

Thanks,

Faez_Intel

[Ossama-MOUSTAFA]

Hi. 

Yes, I still have this error "ERROR_FILE_NOT_FOUND" (instead of the "ERROR_BAD_DRIVER" I had before). 

Here I have a I219-LM, with the e1d driver, version 12.19.2.55. 

This network card has support for PTP IEEE 1588 :

 https://www.intel.com/content/www/us/en/products/sku/82185/intel-ethernet-connection-i219lm/specifications.html 

The driver I use is supported for my OS, Windows 11 : 

So, do you have any idea about this "ERROR_FILE_NOT_FOUND", please ? 

[Faez_Intel]

Hi Ossama,

Good day.

Can you confirm if this error is prompted when you are trying to execute the hardware timestamping on the NIC? Please let us know on the commands that is used to execute the hardware timestapping.

Thanks,

Faez_Intel

[Ossama-MOUSTAFA]

Hi. 

Yes, I get this error when I try to use this : "GetInterfaceActiveTimestampCapabilities". (C++ code.)

( https://learn.microsoft.com/en-us/windows/win32/api/iphlpapi/nf-iphlpapi-getinterfaceactivetimestampcapabilities )

I try to use this in order to check if I can have hardware timestamp capabilities on these intel network cards. 

Best regards. 

[Faez_Intel]

Hi Ossama,

Good day. Noted on this.

Please allow us some time to check on this on executing the hardware timestamp and we will get back to you accordingly.

Thanks,

Faez_Intel

[Ossama-MOUSTAFA]

Hi. 

Ok, no problem, thank you. 

Best regards. 

[Ossama-MOUSTAFA]

Hi Faez. 

I did other tests here with 2 intel network cards : i219-LM and i210. 

I installed the latest driver release of 28.2.1. 

I enabled "PTP Hardware Timestamp" for both of these network cards. 

I tried to use "GetInterfaceActiveTimestampCapabilities" (in C++, for both of these InterfaceLuid), 

and I still get this error "ERROR_BAD_DRIVER", as a result. 

Ethernet adapter Ethernet:
Description: Intel(R) Ethernet Connection (2) I219-LM
Interface GUID: {56C4F684-1C2A-4115-A071-7A6A29166556}
Interface Index: 7
Interface Luid: 0x6008001000000

Ethernet adapter Ethernet 2:
Description: Intel(R) I210 Gigabit Network Connection
Interface GUID: {A2ECF02F-98E0-4652-AFB4-7B252598E48F}
Interface Index: 11
Interface Luid: 0x6008002000000

I have windows 11 Pro, 22h2. Do you think I should try with an other version of windows 11, or windows server ? 

Best regards. 

[Hayat]

Hi Ossama,

Apologies for any delays. Thank you for your patience.

Kindly test using the latest driver release 28.3 below:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

If the issue still persists, please provide us the ETL logs that shows the error while running the test program.

Kindly let us know if you have any questions.

Regards,

Hayat

Intel Customer Support

[Ossama-MOUSTAFA]

Hi. 

No problem, you are welcome. 

Ok, I will try this, thank you. 

How can I have these "ETL logs", please ? 

Best regards. 

[JohnTray]

Hi @Hayat

I have tried with I350-T2 still no PTP hardware / software timestamp show on ACU on Windows 10 and Windows 11.

Is there any other way to make this work for I350-T2/T4? We are planning to buy 80 pieces and need experts help.

Thank you.

[Hayat]

Hi JohnTray,

Kindly open a new support case or thread using the link  below:
https://www.intel.com/content/www/us/en/support.html

Thank you.

Regards,

Hayat

[JohnTray]

Thank you Mr @Hayat.

I have opened a new thread.

https://community.intel.com/t5/Ethernet-Products/Intel-I350-Hardware-Timestamp-on-Windows/m-p/1570904#M36247

John.

[Hayat]

Hi Ossama,

Can you please check below link:

https://learn.microsoft.com/en-us/visualstudio/ide/report-a-problem-perfview-minidumps?view=vs-2022

Regards,

Hayat

Intel Customer Support

[Hayat]

Hello Ossama,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply here to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You.

Regards,

Hayat

Intel® Customer Support

[Ossama-MOUSTAFA]

Hi. 

No, sorry but I didn't do this yet. 

I will do this as soon as I can. 

You are welcome. 

Best regards. 

[Ossama-MOUSTAFA]

Hi @Hayat .

Yes, now I completed these actions. 

Here are the logs you asked for, attached to this message. 

I just try to use " GetInterfaceActiveTimestampCapabilities() ". 

Example: 

NET_LUID lInterfaceLuid;
INTERFACE_TIMESTAMP_CAPABILITIES lTimestampCapabilities;
lInterfaceLuid.Value = 0x6008001000000; // Or le NetLuid of another network card. 
auto lResult = GetInterfaceActiveTimestampCapabilities(&lInterfaceLuid, &lTimestampCapabilities);
std::cout << "Result: " << lResult << std::endl;

And I always get this error with intel network cards: 2001. ("ERROR_BAD_DRIVER")

Thank you. 

Best regards. 

[Hayat]

Hello Osama,

Thank you for the provided information.

We are currently reviewing the information and will get back soon with more updates.

Regards.

Hayat

Intel Customer Support

[Ossama-MOUSTAFA]

Hi. 

You are welcome. Ok, thank you. 

Best regards. 

[Azeem_Intel]

Hi Ossama-MOUSTAFA,

Greetings for the day!

Hope this message finds you well. We wanted to address your query by informing you that, unfortunately, we do not validate PTP on Windows. However, it's worth noting that only the Linux driver is fully validated for support with the I210 IEEE 1588.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel