How to collect debug message of X550 NIC?

[JLee157]

Hi experts,

I'm looking for a way of collecting debug messages of X550 NIC in Windows server.

Is there any advanced driver settings or parameter to

collect debug messages?

or

Is there any debug binary/driver to make that happen?

Thanks for your advice

Jae

[Mike_Intel]

Hello JLee157,

Thank you for posting in Intel Ethernet Communities. 

For us to further assist you, please provide the following details.

1. Are you encountering issues with your X550 NIC? If yes, please provide a details description of the problem.

2. Please download the System Support Utility from the link below, and attach a log file for us to

investigate this issue. 

1- Download from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open SSU.exe

3- Mark the box "Everything" and then click "Scan".

4- When finished scanning, click "Next".

5- Click on "Save" and attach the file to a post.

If you have questions, please let us know. I will make a follow up after 3 business days if I did not receive an update.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[Mike_Intel]

Hello JLee157,

I just want to make a follow up on the following information that we requested.

1. Are you encountering issues with your X550 NIC? If yes, please provide a details description of the problem.

2. Please download the System Support Utility from the link below, and attach a log file for us to

investigate this issue. 

1- Download from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open SSU.exe

3- Mark the box "Everything" and then click "Scan".

4- When finished scanning, click "Next".

5- Click on "Save" and attach the file to a post.

If you have questions, please let us know. I will make a follow up after 3 business days if I did not receive an update.

Best regards,

Michael L.

Intel Customer Support Technicians

[Mike_Intel]

Hello JLee157,

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question.

Best regards,

Michael L.

Intel Customer Support Technicians