How to collect the firmware dump from Intel E810 Linux OS

[Sayooj]

How to capture the firmware dump or watchdog timeout logs for Intel E810 from Linux OS.

[Subhashish]

Hello Sayooj,

Thank you for your post.

We understand that you are looking for a way to analyze the logs/monitor for TX queue timeout. In order to assist you more efficiently, please help us with below details:

1. Please let us know if there is any specific issue/TX queue timeouts that you are facing that you would like to analyze the logs for?
2. Please help confirm the Linux OS and kernel that you are using?
3. Please help us with SSU logs so that we can know more information about the NICs driver and firmware that is currently running.

There are few ways to check what you are looking for, you may want to check this Intel® Ethernet 800 Series Linux Performance Tuning Guide, specifically in the section performance troubleshooting > ​ice Counters.

Regards,

Subhashish_Intel.

[Sayooj]

We are observing NETDEV WATCHDOG timeout with NVMe OF connection.

[Mon Nov 10 22:50:35 2025] ice 0000:17:00.0 enp23s0np0: NETDEV WATCHDOG: CPU: 32: transmit queue 3 timed out 5007 ms
[Mon Nov 10 22:50:35 2025] ice 0000:17:00.0 enp23s0np0: tx_timeout: VSI_num: 3, Q 3, NTC: 0x38, HW_HEAD: 0x37, NTU: 0x3e, INT: 0x1
[Mon Nov 10 22:50:35 2025] ice 0000:17:00.0 enp23s0np0: tx_timeout recovery level 1, txqueue 3

• Host OS:

  Rocky Linux 9.5 (Blue Onyx)
• Host Kernel:

  5.14.0-570.58.1.el9_6.x86_64

[Subhashish]

Hello Sayooj,

This is just to follow up regarding your query.

Please review our last post and help us with the requested information so that we can assist you accordingly.

We look forward to hear from you.

Regards,

Subhashish_Intel.

[Subhashish]

Hello Sayooj,

This is regarding the ongoing issue.

We do not mean to rush you but we would like to know if you have reviewed our previous response. Please do post back for any other concerns,

We remain attentive.

Regards,

Subhashish_Intel.

[Subhashish]

Hello Sayooj,

Hope you are doing well.

Regarding your query in our forum, we have not heard back from you since. We are committed to ensure a swift resolution and request you to share the requested information so that we can check and assist you accordingly. If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please feel free to respond to this email at your earliest convenience.

Regards,

Subhashish_Intel.

[Subhashish]

Hello Sayooj,

Thank you for your response.

We are reviewing this and we will update you again.

Regards,

Subhashish_Intel

[Subhashish]

Hello Sayooj,

Regarding the NETDEV WATCHDOG timeout, we recommend you to check if the network drivers/firmware are updated to latest as Driver firmware problem may cause issues in handling NVMe-oF traffic. Since this is an controller installed in your PowerEdge R750, The drivers and firmware should be used from system manufacturer for optimal functionality, else it may affect performance, feature availability, and system stability. You may also try to check from OS standpoint if IRQ assignment to CPU is balanced ( considering if there is is no issue with network link/heath,). 

But as informed, for your PowerEdge R750, it is best that you reach out to Dell Support for help with Driver/Firmware update. In case it is due to any hardware failure, only Dell Support can help with replacement.

Please let us know if there is anything other concerns.

Regards,

Subhashish_Intel.

[pujeeth]

Hello Sayooj,

Greetings!!

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action we provided.

Regards

Pujeeth_Intel