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NM2
Beginner
4,837 Views

I350-t2 Windows 10 bluescreen

Windows version: Windows 10 Pro

Version: 1703

OS Build: 15063.608

Intel Proset: 22.6

Network card: Intel I350-t2

Driver version: 12.15.184.0

Driver date: 2017-03-29

I have been trying for weeks to get Nic Teaming working on my Windows 10 machine. However, whenever I try setup a new teaming, Windows 10 would blue screen with error code Bad_pool_caller.

Any suggestion or help is greatly appreciated.

Thank you

Nelson

0 Kudos
31 Replies
idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for posting in Wired Communities. Have you tried using Intel PROSet 22.4 to try? What is the teaming mode you are trying to configure?

 

 

Thanks,

 

Sharon

 

NM2
Beginner
288 Views

I did try 22.4, but same issue. Can't team without my computer going into blue screen. I am trying to create a IEEE 802.ad Dynamic Link Aggregation. I know my HP switch support as I have other devices that are teamed.

Thank you for replying and continued help.

Nelson m

idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for the information. I check on the web and found for Bad_pool_caller error, you may try check the following:

 

1) Make sure your Windows* updates are all updated

 

2) Please check your memory.

 

3) Please update the other driver on your system

 

4) What is the serial number of your network adapter, the serial number can be located on the physical network adapter with 12 alphanumeric + 5 alphanumeric + 6-3 digits

 

 

Thanks,

 

Sharon

 

 

 

NM2
Beginner
288 Views

HI Sharon,

thank you again for the help..

1. All Windows update has been installed.

2. I ran a memtest and it passed without any issue

3. I updated every drivers on my computer from the manufacturer website.

4. there are several numbers on the back of the card.

A. 11S0B94241ZVJ83M46B037

B. FRU03T8759 406

C. 11-014921

I tried again and the computer blue screen with the same error.

Nelson M

idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for the information. The serial number should be something look like the one on the website https://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000007022.html

 

 

Please feel free to update me.

 

 

Thanks,

 

Sharon

 

NM2
Beginner
288 Views

Hi Sharon,

i just looked and and my nic card is a Lenovo brand with i350-t2 chip. I don't think it should make a different as the intel driver should support it.

I did find an i350-T4 intel brand nic card. I will try it and see if it make a different.

Nelson M

idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for the clarification. Since this is an onboard NIC on Lenovo* system, please try contact Lenovo for the driver as a customized driver will be more suitable. Please do let me know the result after you tried the I350-T4 NIC. Hope to hear good news.

 

 

Thanks,

 

Sharon

 

NM2
Beginner
288 Views

HI Sharon,

I have same blue screen result with my genuine Intel i350-t4.

The card info below:

front of card sticker: A0369F837384 365AD H47822-001

the back of the card:

Sticker 1:

Intel Ethernet server adapter i350-T4

915198

i350T4

sticker 2:

Date:12/2016

Made in Malaysia

CPU-G13021(B)

sticker 2:

MY-07MJH5-12402-36P-12ZG-A01

Madd in Malaysia

DP/N 07MJH5

nelson

idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for the update and I am sorry to hear this. Let me check on this.

 

 

Regards,

 

Sharon

 

idata
Community Manager
288 Views

Hi Logic,

 

 

Please provide additional information below for further investigation:

 

1) Download and run the SSU utility at https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- then provide the SSU log

 

2) What are the applications installed on the system?

 

3) Windows Update history-Select the Start button, then select Settings > Update & security > Windows Update > Advanced options > View your update history.

 

4) Have you tried this on a newly installed Windows 10?

 

 

Please feel free to update me.

 

 

Thanks,

 

Sharon

 

NM2
Beginner
288 Views

HI Sharon,

Thank you for getting back to me and I just want to say that I appreciate the ongoing effort to help me resolve this. See below for information you requested.

1. Here is the logs.

# SSU Scan Information

 

Scan Info:

 

Version:"2.5.0.12"

 

Date:"10-03-2017"

 

Time:"00:00:13.2361297"

# Scanned Hardware

 

Computer:

 

BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

 

BIOS Mode:"Legacy"

 

BIOS Version/Date:"American Megatrends Inc. 1009 , 07-23-2017 12:00 AM"

 

CD or DVD:"Not Available"

 

Embedded Controller Version:"255.255"

 

Platform Role:"Desktop"

 

Processor:"Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz , GenuineIntel"

 

Secure Boot State:"On"

 

SMBIOS Version:"3.0"

 

Sound Card:"Realtek High Definition Audio"

 

Sound Card:"AMD High Definition Audio Device"

 

System Manufacturer:"System manufacturer"

 

System Model:"System Product Name"

 

System SKU:"SKU"

 

System Type:"x64-based PC"

 

- "Display"

 

Intel ® Graphics Driver Version:"1.7.22.0"

 

- "AMD Radeon HD 7800 Series"

 

Adapter Compatibility:"Advanced Micro Devices, Inc."

 

Adapter DAC Type:"Internal DAC(400MHz)"

 

Adapter RAM:"2.00 GB"

 

Availability:"Running or Full Power"

 

Bits Per Pixel:"32"

 

Caption:"AMD Radeon HD 7800 Series"

 

CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igxpco64.dll, CoDeviceInstall"

 

Color Table Entries:"4294967296"

 

Dedicated Video Memory:"Not Available"

 

Driver:"atikmpag.sys"

 

Driver Date:"04-23-2017 05:00 PM"

 

Driver Path:"C:\Windows\system32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys"

 

Driver Provider:"Advanced Micro Devices, Inc."

 

Driver Version:"22.19.162.4"

 

INF:"oem11.inf"

 

INF Section:"ati2mtag_R575BDS"

 

Install Date:"Not Available"

 

Installed Drivers:"aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64"

 

Last Error Code:"Not Available"

 

Last Error Code Description:"Not Available"

 

Last Reset:"Not Available"

 

Location:"PCI bus 1, device 0, function 0"

 

Manufacturer:"Advanced Micro Devices, Inc."

 

Microsoft DirectX* Version:"DirectX 12"

 

Monochrome:"No"

 

Number of Colors:"4294967296"

 

Number of Video Pages:"Not Available"

 

PNP Device ID:"PCI\VEN_1002&DEV_6818&SUBSYS_32511682&REV_00\4&35D4F288&0&0008"

 

Power Management Capabilities:"Not Available"

 

Power Management Supported:"Not Available"

 

Refresh Rate - Current:"60 Hz"

 

Refresh Rate - Maximum:"60 Hz"

 

Refresh Rate - Minimum:"60 Hz"

 

Resolution:"1920 X 1200"

 

Scan Mode:"Noninterlaced"

 

Service Name:"amdkmdap"

 

Status:"OK"

 

Video Architecture:"VGA"

 

Video Memory:"Unknown"

 

Video Processor:"AMD Radeon Graphics Processor (0x6818)"

 

- "Memory"

 

Physical Memory (Available):"25.49 GB"

 

Physical Memory (Installed):"32 GB"

 

Physical Memory (Total):"31.94 GB"

 

- "BANK 0"

 

Capacity:"8 GB"

 

Channel:"ChannelA-DIMM1"

 

Configured Clock Speed:"2133 MHz"

 

Configured Voltage:"1200 millivolts"

 

Data Width:"64 bits"

 

Form Factor:"DIMM"

 

Interleave Position:"First position"

 

Manufacturer:"Corsair"

 

Maximum Voltage:"Not Available"

 

Memory Type:"Unknown"

 

Minimum Voltage:"Not Available"

 

Part Number:"CMK32GX4M4A2666C16"

 

Serial Number:"00000000"

 

Status:"Not Available"

 

Type:"Not Available"

 

- "BANK 1"

 

Capacity:"8 GB"

 

Channel:"ChannelA-DIMM2"

 

Configured Clock Speed:"2133 MHz"

 

Configured Voltage:"1200 millivolts"

 

Data Width:"64 bits"

 

Form Factor:"DIMM"

 

Interleave Position:"First pos...
idata
Community Manager
288 Views

Hi Logic,

 

 

Thank you for the information provided. I will check on this.

 

 

Regards,

 

Sharon

 

idata
Community Manager
288 Views

Hi Logic,

 

 

Please try update to latest PROSet version 22.7.1 containing the latest driver at

 

https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10

 

 

Feel free to update me.

 

 

Thanks,

 

Sharon

 

NM2
Beginner
288 Views

Sharon,

I tried the newest version of the driver, it cause my computer to go into blue screen loop. I had to do a repair of Windows 10 to overcome the problem.

Nelson M

idata
Community Manager
288 Views

Hi Logic,

 

 

I am sorry to hear what happened. Let me further check.

 

 

Regards,

 

Sharon

 

idata
Community Manager
288 Views

Hi Logic,

 

 

Based on the SSU logs, your network adapter's part number is E84075-004 which is an I340-T4 network adapter, but the serial number you provided last time is A0369F837384 365AD H47822-001 (which is an I350-T4V2). Can you help double check?

 

 

Please help clarify also at which point the blue screen will occur? Is it the moment you hit the create team button? or during teaming creation procedure (selection of teaming members).

 

 

Thanks,

 

Sharon

 

ssean3
Beginner
288 Views

For me this happens right when you click on "create team".

With the most recent driver, I was able to overcome this after about 3 tries.

NM2
Beginner
105 Views

Sharon,

Sorry for the late reply. Here is the picture of the card I have. The label state i350-T4.

Nelson

idata
Community Manager
105 Views

Hi Logic,

 

 

Thank you for confirming the NIC model. You can try the suggestion to upgrade to Windows* 10 1709 as confirmed by SeanVree. Please feel free to update me and hope to hear good news from you.

 

 

Thanks,

 

Sharon

 

NM2
Beginner
105 Views

Same issue for me. My computer bluescreen with "Bad_Pool_Caller" Stop code. When the computer reboot, only one nic has IP information on it. However the Team has been created but no traffic is being routed to it.

Here is the SSU Log with the failed teaming (after the bluescreen).

# SSU Scan Information

 

Scan Info:

 

Version:"2.5.0.12"

 

Date:"10-21-2017"

 

Time:"00:05:37.7281042"

# Scanned Hardware

 

Computer:

 

BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

 

BIOS Mode:"Legacy"

 

BIOS Version/Date:"American Megatrends Inc. 1009 , 07-23-2017 12:00 AM"

 

CD or DVD:"HL-DT-ST BDDVDRW CH12LS28"

 

Embedded Controller Version:"255.255"

 

Platform Role:"Desktop"

 

Processor:"Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz , GenuineIntel"

 

Secure Boot State:"On"

 

SMBIOS Version:"3.0"

 

Sound Card:"WsAudio_Device(1)"

 

Sound Card:"Realtek High Definition Audio"

 

Sound Card:"AMD High Definition Audio Device"

 

System Manufacturer:"System manufacturer"

 

System Model:"System Product Name"

 

System SKU:"SKU"

 

System Type:"x64-based PC"

 

- "Display"

 

Intel ® Graphics Driver Version:"1.7.22.0"

 

- "AMD Radeon HD 7800 Series"

 

Adapter Compatibility:"Advanced Micro Devices, Inc."

 

Adapter DAC Type:"Internal DAC(400MHz)"

 

Adapter RAM:"2.00 GB"

 

Availability:"Running or Full Power"

 

Bits Per Pixel:"32"

 

Caption:"AMD Radeon HD 7800 Series"

 

CoInstallers:"oem60.inf,ati2mtag_R575BDS,Internal DAC(400MHz),AMD Radeon Graphics Processor (0x6818)"

 

Color Table Entries:"4294967296"

 

Dedicated Video Memory:"Not Available"

 

Driver:"atikmpag.sys"

 

Driver Date:"09-21-2017 05:00 PM"

 

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys"

 

Driver Provider:"Advanced Micro Devices, Inc."

 

Driver Version:"22.19.677.257"

 

INF:"oem60.inf"

 

INF Section:"ati2mtag_R575BDS"

 

Install Date:"Not Available"

 

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll"

 

Last Error Code:"Not Available"

 

Last Error Code Description:"Not Available"

 

Last Reset:"Not Available"

 

Location:"PCI bus 1, device 0, function 0"

 

Manufacturer:"Advanced Micro Devices, Inc."

 

Microsoft DirectX* Version:"DirectX 12"

 

Monochrome:"No"

 

Number of Colors:"4294967296"

 

Number of Video Pages:"Not Available"

 

PNP Device ID:"PCI\VEN_1002&DEV_6818&SUBSYS_32511682&REV_00\4&35D4F288&0&0008"

 

Power Management Capabilities:"Not Available"

 

Power Management Supported:"Not Available"

 

Refresh Rate - Current:"60 Hz"

 

Refresh Rate - Maximum:"60 Hz"

 

Refresh Rate - Minimum:"60 Hz"

 

Resolution:"1920 X 1200"

 

Scan Mode:"Noninterlaced"

 

Service Name:"amdkmdap"

 

Status:"OK"

 

Video Architecture:"VGA"

 

Video Memory:"Unknown"

 

Video Processor:"AMD Radeon Graphics Processor (0x6818)"

 

- "Memory"

 

Physical Memory (Available):"25.47 GB"

 

Physical Memory (Installed):"32 GB"

 

Physical Memory (Total):"31.94 GB"

 

- "BANK 0"

 

Capacity:"8 GB"

 

Channel:"ChannelA-DIMM1"

 

Configured Clock Speed:"2133 MHz"

 

Configured Voltage:"1200 millivolts"

 

Data Width:"64 bits"

 

Form Factor:"DIMM"

 

Interleave Position:"First position"

 

Manufacturer:"Corsair"

 

Maximum Voltage:"Not Available"

 

Memory Type:"Unknown"

 

Minimum Voltage:"Not Available"

 

Part Number:"CMK32GX4M4A2666C16"

 

Serial Number:"00000000"

 

Status:"Not Available"

 

Type:"Not Available"

 

- "BANK 1"

 

Capacity:"8 GB"

XXXWHITE...

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