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Intel Ethernet Controller Driver | Intel(R) Ethernet Controller (2) I225-V Driver Issues

Sarkody4
Beginner
3,293 Views

So, I had to install a new Power Supply for my PC a couple days ago because my PC wouldn't start. After I had life again and thought all was good, I immediately noticed I was unable to connect to my wired internet. 

I went to device manager and noticed my ethernet device wasn't even listed under network adapters but now under other devices as "ethernet controller". When I clicked on it, I was met with the following device status: -The drivers for this device are not installed. (Code 28) -There are no compatible drivers for this device. -To find a driver for this device, click Update Driver.

I tried troubleshooting multiple times through windows but when I followed their steps and restarted my PC, still nothing changed. Then, I went to Intel forums, videos, and websites supporting my issue and went through various guided steps to try and solve this.

After installing the latest version of Intel® Ethernet Adapter Complete Driver Pack and many hoops and bounds later, I went back into device manager and noticed my ethernet device was now showing under network adapters as "Intel(R) Ethernet Controller (2) I225-V".

I now click on this device and am met with another device status stating: -This device cannot start. (Code 10) {Operation Failed} -The requested operation was unsuccessful.                     

In device manager, I attempted to automatically install the driver through windows and it would not work being unable to find a compatible driver. I also tried manually installing it and choosing a driver and was still unsuccessful.

After enabling/disabling my ethernet device, trying the steps over and over again, trying to install an older version of the driver, updating my BIOS, made sure my ethernet cables were stable and good, and going down tons of rabbit holes, I end up where I started with the same device statuses. 

Any new suggestions and advice is much appreciated as I am fresh out of ideas and just want to game with good internet again :(.     

Screenshot (10).pngScreenshot (2).pngScreenshot (8).pngScreenshot (9).png                                                                    

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7 Replies
JunAn_Intel
Employee
3,265 Views

Hello Sarkody4,

Thank you for posting in Intel Ethernet Communities. 

To further assist you, please provide the following:

 

1. Motherboard make and model (if using custom-built PC):

2. What is the old Power supply unit failure causes

3. Did you try to uninstall the device first? then re-install the driver after reboot.


-Intel® Ethernet Adapter Complete Driver Pack

https://www.intel.com/content/www/us/en/products/sku/184676/intel-ethernet-controller-i225v/downloads.html


Looking forward to your reply.

 

We will follow up after 3 business days in case we don't hear from you.

 

Best regards,

JunAn_Intel

Intel Customer Support


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Sarkody4
Beginner
3,247 Views

Hi JunAn_Intel,

1. Motherboard: MSI Z590 Pro Wifi ATX

2. I don't know what caused my last power supply unit to fail. I was able to power on and operate my PC the night before like any typical night, but the next day it wouldn't power on at all after trying a different power cord, outlet, etc.

3. When I uninstall the device, reboot, and attempt to re-install the Intel® Ethernet Adapter Complete Driver Pack you linked after reboot, I am met with this screen:

Screenshot (13).png

When I go into device manager and attempt updating the driver with the file I extracted from the Intel® Ethernet Adapter Complete Driver Pack zip file I downloaded, I am met with this screen (image applies to both searching automatically for drivers, and browsing my PC files for driver.

Screenshot (14).png  

I also made the discovery that when I click on "Let me pick from a list of available drivers on my computer", and choose any of the listed Intel driver devices to try and install, I am met with the same (Code 10) this device cannot start. Additionally, now my device name of "ethernet controller" moves from the other devices tab to under the network adapter tab and matches the name of the driver device tried installing prior as you can see in this image:

Screenshot (18).png

 

Thank you for responding and trying to help me in this dilemma that is starting to seem never ending.

 

 

 

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JunAn_Intel
Employee
3,215 Views

Hello Sarkody4,


Since this is from our OEM, as per checking, we found that the driver pack from MSI is different with INTEL driver pack

You may try to reinstall the NIC.

https://www.msi.com/Motherboard/Z590-PRO-WIFI/support#driver


 

Looking forward to your reply.

 

We will follow up after 3 business days in case we don't hear from you.

 

Best regards,

JunAn_Intel

Intel Customer Support


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Sarkody4
Beginner
3,201 Views

Hi JunAn_Intel,

So I went to your link and downloaded and extracted the zip file of "Intel Network Drivers" version 26.2.0.1 under the subcategory "LAN Drivers". I auto ran the app and attempted to install it was met with this screen: 

Screenshot (19).png

 

I also tried the "Intel® Ethernet Adapter Complete Driver Pack" again and was met with this screen (just to show the difference in the pop-up messages):

Screenshot (23).png

 

Also, I downloaded the MSI center app and was able to see which drivers I have downloaded and the ones that can be downloaded:

Screenshot (21).png  Screenshot (24).png

 

 

 

 

 

 

 

 

Hopefully this information helps in any way. Thank you for the help!

 

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JunAn_Intel
Employee
3,186 Views

Hello Sarkody4,

You may try to ping your NIC by using CMD to verify whether the NIC is sill function or not.

 

  1. Determine the IP address of the NIC that you want to ping. You can do this by opening a command prompt and typing "ipconfig". Look for the IP address assigned to the NIC that you want to ping.
  2. Open a command prompt and type "ping" followed by the IP address of the NIC that you want to ping. For example, if the IP address of the NIC is 192.168.1.2, you would type "ping 192.168.1.2" and press Enter.
  3. If the NIC responds to the ping, you should see a series of responses in the command prompt indicating that packets are being sent and received. If the NIC does not respond to the ping, you may have a connectivity issue.
  4. Keep in mind that if you have both a NIC and a WIFI card active at the same time, your computer may prioritize one over the other depending on your network settings. To ensure that your computer is using the NIC for your ping, you may need to adjust your network settings or disconnect from WIFI temporarily.

 

If still having the issue even installed specific Ethernet driver from MSI. The Ethernet card might be damaged.

Since you are using MSI product, with embedded NIC, contact MSI support for further assistance. They may be able to provide additional troubleshooting steps or even replace the motherboard if it is found to be defective.

You might provide them your concern. They are still the best team to assist you.

 

https://www.msi.com/about/contact-us

Best regards,

JunAn_Intel

Intel Customer Support

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JunAn_Intel
Employee
3,071 Views

Hello Sarkody4,


I hope you're having a wonderful day. I am just sending a soft follow up to check if you still have questions or clarifications. We will wait for your reply.

 

If you have questions, please let us know. Thank you.


Best regards,

JunAn_Intel

Intel Customer Support


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JunAn_Intel
Employee
2,998 Views

Hello Sarkody4,


Please be informed that we will now close this request since we haven't received any response from our previous follow up. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

 

 

Best regards,

JunAn_Intel

Intel Customer Support


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