Intel Killer Performance Suite Error

[pmruzicka]

I tried updating Killer drivers because MS support found driver issue causing BSOD when trying to update Windows 11 to 24H2. Went to Intel site and attempted to install new drivers and got this message "Killer Performance Driver Suite UWD cannot be installed with Wireless Drivers." It then kicked me out of the installation.

I am clueless as to what this means. Isn't this supposed to update all network drivers? How do I get around this?

[Mike_Intel]

Hello pmruzicka,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the complete model of your wireless controller?
2. What is the complete brand and model of your system?
3. Was it working fine before?
4. Did you change any settings before the issue started?
5. Are you getting any error message? If yes, please send a screenshot of the error message.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[pmruzicka]

1. What is the complete model of your wireless controller?

Killer E3100G Ethernet controller integrated on the system board

1. What is the complete brand and model of your system?

Dell XPS 8960

1. Was it working fine before?

Driver issues found via MS support causing PC not to update to 24H2 Windows 11

1. Did you change any settings before the issue started?

Nope

1. Are you getting any error message? If yes, please send a screenshot of the error message.

Yes…

[pmruzicka]

This came after the above screens...

[Mike_Intel]

Hello pmruzicka,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[1randomguynSC]

Mike, 

              I am getting the same error.  Error on install 1603. I have a dell Alienware pc R12. I am only getting 100mbps download while paying for 1 gig.   My onboard killer will not accept the update. It was only working at the slower speed.  Other pcs in the house are running over 600mbps.  All settings are at the factory default.

1 software update available

Install all

Available UpdatesInstall History

Intel® Killer™ Performance Suite

Installation failed with error code 1603

2025-03-27 9:52 PM

Description:
This download record installs Wi-Fi, Ethernet drivers and Killer Software for the Intel® Killer™ products.

Version:
23.120.0.3Release date:
March 4, 2025Size:
72.86 MB

Learn more about this update

Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11*

Installation successful

2025-03-27 9:49 PM

Is my system ready for Intel® Arc™ dedicated graphics?

Check now

Alienware Aurora R12

[pmruzicka]

I never got the email fro the previous post. I will reply to that this weekend when I have the time. Where do I find the wireless controller model number?

[Mike_Intel]

Hello pmruzicka,

Thank you for the update.

Can you try to follow the steps in the link below then update me if the steps was able to help fix the issue?

https://www.intel.com/content/www/us/en/support/articles/000059252/wireless/intel-killer-wi-fi-products.html

Please let us know if you still need assistance.

@21randomguynSC

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello pmruzicka,

I hope you are having a good day.

I am just checking if you already tried our last recommendations.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello pmruzicka,

I hope you are having a good day.

Let me share these details about your wireless controller:

• Killer Performance Driver Suite UWD Cannot Be Installed with Killer Ethernet Performance Suite
• Encountered Error: "Error 2732 Directory Manager not Initialized" when Installing Intel® Killer™ Performance Suite for Killer™ Wi-fi AX1650w
• DELL website: https://www.dell.com/support/product-details/en-my/product/xps-8960-desktop/drivers 

As per the last link above, you may contact Dell for the OEM drivers and further assistance of the issue as well. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician