Intel Proset utility software does not run correctly

[Wolfy]

Hello .   

About 3 weeks ago, when I try to run Intel Proset, installed together with the driver for the X550 T1 network card, the application does not show up.  The "funny" thing is that if it is shown in the task manager as running processes, but the Proset application does not open.

More than 3 weeks ago it was working and opening without problems, and now suddenly I have discovered this malfunction. I have tried to uninstall Proset and reinstall it and it has not worked.

Is there a way to find out what could be the cause that prevents the Proset application from opening?

thank you

S.O.  Windows 10 Pro  22H2

Intel driver and Proset  ver :   28.0.0.2

[B_Y]

Hello Wolfy,

Thank you for posting in Intel Ethernet Communities. We have received your request under case #05808192.

May I know the model of your system and OS build for our reference?

As per our guideline on Windows 10, you only need to install the Wi-Fi driver, not the whole Intel® PROSet/Wireless Software package. Following article for your reference:

https://www.intel.com/content/www/us/en/support/articles/000005564/wireless/legacy-intel-wireless-products.html

If you have questions or other clarifications please let us know so we can help you further.

Best regards,

BY_Intel

Intel Customer Support

[Wolfy]

Hello  , 

At no time have I referred to any Wifi or Wireless. Starting with that.     Since I have clearly indicated that I use the X550 -T1 network card

I guess you will have read my message, or maybe not,       so  in any case  is  Wired PROSet  ...

On the other hand, it is indistinct to me whether or not you need to execute a certain software. The fact is that I always like to use Intel Proset  tool   , for different reasons and profits, I suppose you will know what they can be ...

The Windows 10 Build is  :  19045.2788 ,   The system is a generic pc   which is indifferent to the problem at hand .

And I see that there is no intention to consult internally either because it can cause the Proset application to not be displayed on the screen.  I imagine the developers of the utility may have some idea of the cause when this happens.

From what I see, unless the same thing happened to a user and they found a solution, without this solution being a drastic measure,  ( ex., reinstall Windows ) and they happened to read my message, it seems that it will be of no use to consult it here .

only 3 weeks ago it was working fine and Proset  it was running smoothly

[B_Y]

Hello Wolfy,

I truly apologise for the confusion that occurred, and I appreciate the additional explanation.

In order to provide a more precise diagnosis, may we get the model number of your motherboard or PC?

We essentially believe that the Intel Proset problem was caused by a software, hardware, or Windows update.

Please provide feedback if you have tried the following methods.

- What is the status of Intel PROset in System Configuration, Process Services (Automatic-Delayed Start, Automatic, Manual)?

- From event, PC's drivers app or windows update log, try to identify and search if any abnormality. In Event Viewer>Windows Logs (Application or System), you could see some event trails that may appear to be the root cause.

And System Restore should available after each Windows Update in Windows 10, have you consider this option?

- Rebooted the PC (multiple times)

- Performed a clean boot (and left the setting that way so every reboot after was clean)

- Whether a specific account was affected or all users on the computer. System File Checker (SFC) can be use to run on each user account. Steps on following url:

https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

- Repair Intel Proset

1. Go to Programs and Features
2. Select the Intel® PROSet, and then select Change.
3. Select Repair

- uninstalled and reinstalled

Your system manufacturer may have pre-installed the DCH-Compliant Intel® PROSet/Wireless Software (https://www.intel.com/content/www/us/en/support/articles/000032457/wireless.html) on your system to enable OEM-specific features. You should get the latest OEM-specific, DCH-compliant Intel® PROSet/Wireless Software from your computer manufacturer support (https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers).

If you have questions or other clarifications please let us know so we can help you further.

Best regards,

BY_Intel

Intel Customer Support

[Wolfy]

Hello  B_Y  , 

Thank you for your repply .     I have some slight  information about the cause of the error, which prevents the Intel wired PROSet from being displayed on the screen 

- Provider       [ Name] .NET Runtime

- EventID 1026       [ Qualifiers] 0

-

EventData

Application: PROSetACU.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Intel.Network.Help.InitializeHelp() at Intel.Network.PROSet..ctor() at Intel.Network.Program.Main()

-

EventData

PROSetACU.exe

28.0.0.2

63caeabd

unknown

0.0.0.0

00000000

c0000005

00007ffb6f931282

1f58

01d967997919670e

C:\Program Files\Intel\Wired Networking\PROSet\ACU\PROSetACU.exe

unknown

d175a7b0-5a8c-4e08-8820-f7895d7e4175

please  ,  would you be so kind as to provide me with the version of the Microsoft  .net framework , which uses the executable PROSetACU.exe ( Intel PROSet )    ?    is   v4.0.30319  ?

That's where the shots go to solve the problem.     The truth is that the only modification that I have made in the system lately is the cumulative update of Windows Update every month  ( March ), no more , and I have checked if .net Framework 4.8 is correct without any corrupt files , and it has passed the check successfully  , also .net framework 4.0  .

However, it would be helpful to know specifically what version of the .net framework  ,   PROSetACU.exe  application uses   ,to run correctly .

I hope you can provide me with this information

Best regards

[Wolfy]

...  so  I keep waiting  for a repply  ,   I hope you can share the information internaly  for  try to find a possible solution 

[B_Y]

Hello Wolfy,

I appreciate your thorough follow-up. We sincerely apologise for the delay and are still investigating the problem internally. Please allow us 1-3 business days so that we can respond with a precise response or solution. I'm grateful for your patience with me on this.

Best regards,

BY_Intel

Intel Customer Support

[B_Y]

Hello Wolfy,

Thank you so much for all of your patience. We've identified it is Framework .Net 4.5.1 for PROSetACU.exe.

Alternatively, please try Repair or Uninstall and Reinstalling proset to see if that will fix the issue, steps as following:

https://www.intel.com/content/www/us/en/support/articles/000005587/wireless.html

Disclaimer:

Your system manufacturer may have pre-installed the DCH-Compliant Intel® PROSet/Wireless Software on your system to enable OEM-specific features. You should get the latest OEM-specific, DCH-compliant Intel® PROSet/Wireless Software from your computer manufacturer support.

You may lose OEM-specific features if you uninstall DCH-compliant Intel® PROSet

Otherwise Intel's wired proset only have generic feature:

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

I hope this helps to clarify; do let us know if it fixes your problem.

Best regards,

BY_Intel

Intel Customer Support

[B_Y]

Hello Wolfy,

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know.

In case we do not hear from you, I will make a follow up on April 27th 2023 . Thank you.

Best regards,

BY_Intel

Intel Customer Support

[Wolfy]

Hello , 

thank you by your reply  ,   I did earlier  already try repair  and  uninstall and reinstalling again  only the PROSet tools  , to see if that will fix the issue  without succes  , the problem has not been fixed. 

When Intel  , releases a new driver update, version more recent than 28.0, then I will uninstall everything including the driver, and reinstall the driver from scratch together with PROSet, and see if the problem is solved

a cordial greeting

[B_Y · Accepted solution]

Hello Wolfy,

I hope this message finds you well. We may seeing issue related to windows since the network functionality is working.

You may be aware that we are noticing a pattern when the updates to Windows or apps have a negative influence on the Windows Registry or Driver Services. We have virtually run out of options, thus I would suggest that you think about loading a new OS or utilising an OS recovery DVD. Establish multiple restore poinst or pause any future Windows update.

From your end, you still can try the following troubleshooting from this source: https://ugetfix.com/ask/how-to-fix-net-runtime-error-1026-in-windows/

Then, you can do clean driver installation, steps as following:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

And reinstall driver based of your system model. 

Best regards,

BY_Intel

Intel Customer Support

[Wolfy]

Hello  B_Y  

Thank you for your support   and for  the external  troubleshooting  guide source  that you have given me   

some steps  in that guide I did already tryed   , but I'll try the rest I didn't . 

Although the problem has not been solved yet and I am waiting for Intel to release an a major update than version 28.0.0.2, to install it from scratch. I'm going to accept your last post as a solution. Although later I have the intention of commenting if all this finally gave a solution or not.

Obviously , reinstalling the operating system either with a clean installation or reinstalling it over itself , are not acceptable as a solution , for all that it entails , although I know it would work , at least installing after a format , but basically that does not give a solution to know the origin that causes that error ,  and above all to try to avoid the error from reproducing, since if you know the root cause, you can prevent it from happening again or correct it without having to reinstall the entire OS

Greetings 

[B_Y]

Hello Wolfy,

Thank you for your respond.

You may consider to try with clean driver installation here

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

And install wired proset from version 28.0_64.zip:

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

How to Manually Install Intel® Network Adapter Drivers in Windows: https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html

Disclaimer: Your system manufacturer may have pre-installed the  DCH-Compliant Intel® PROSet/Wireless Software  on your system to enable OEM-specific features. You should get the latest OEM-specific, DCH-compliant Intel® PROSet/Wireless Software from your computer manufacturer support.

You may lose OEM-specific features if you uninstall DCH-compliant Intel® PROSet/Wireless Software.

If issue still persisted, we may consider try to diagnose Memory dump after the issue reproduced (see instruction below)

Collect event viewer log (see instruction below)

After the above information is collected, our next step will be to collect a driver log during the failure. Instructions on how to do this will be forthcoming.

Memory dump:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump

Follow the manually generate memory dump file 

After restart MEMORY.DMP will be found in C:\Windows\memory.dmp

Event viewer: In event viewer choose Windows Logs > System > Save All Event As and save the file

Best regards,

BY_Intel

Intel Customer Support

[Wolfy]

Hello B_Y  ,  thank you for your respond.  I hope you are fine   : )

I 'll try clean driver + PROSet tools installation  , when Intel release a higher version than 28.0   . I do not intend to reinstall version 28.0

When I 've done ,  the clean installation  ,   If issue still persist,  I 'll try to diagnose Memory dump after the issue reproduced .

Thank you for your kindly  support . 

Best regards

[B_Y]

Hello Wolfy,

Good day and I hope everything is great!

This is just a follow up regarding the issue of your reported with us.

If you have additional questions or clarifications, feel free to let us know.

Should there be no response from you, I’ll make sure to reach out within 2 business day.

Let us know if there are any preferred date/time to reach you so that we can revert accordingly. Thanks.

Best regards,

BY_Intel

Intel Customer Support

[B_Y]

Hello Wolfy,

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. May I suggest that to consider sharing the Memory dump to check if the issue persisted.

Thank you.

Best regards,

BY_Intel

Intel Customer Support

[B_Y]

Hello Wolfy,

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Thank you.

Best regards,

BY_Intel

Intel Customer Support