On a avalue EPC-SKLU I had an issue with the I219-LM network interface. After booting the PC each ~20 sec the network adapter resetted. This was noticed on the LEDs behavior near the connector and in Windows due to a red cross appearing near the adapter Icon
In the Windows event log Event ID 10400 shows up:
The network interface "Intel(R) Ethernet Connection I219-LM" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.
Reason: The network driver detected that its hardware has stopped responding to commands.
This network interface has reset 2978 time(s) since it was last initialized
OS: OS Name Microsoft Windows 10 Enterprise 2016 LTSB
Version 10.0.14393 Build 14393
Driver: c:\windows\system32\drivers\e1i63x64.sys (22.214.171.124, 512.50 KB (524,800 bytes), 7/16/2016 4:41 AM)
After a reboot the problem vanished mysteriously...✨
Avalue was contacted but they have never seen this behavior.
What I would like to know is what the root cause is of "the network driver detected that its hardware has stopped responding to commands" message in Event ID 10400 as this comes directly from the Intel driver.
This as I am concerned about the stability of the I219-LM ethernet connection.
Note it looks like this is similar to this unanswered issue:
Dear Intel Customer Support,
>1.) Kindly share where the current driver (126.96.36.199) was downloaded?
The driver was provided by avalue and came with the installed windows 10 on EPC-SKLU.
>2.) Is there any software or hardware changes prior to the problem?
No there were no hard- or software changes
>3.) Have you tried updating the Ethernet driver?
Haven't tried this
To clarify, I not only had to reboot but also power cycle to solve the problem.
I have read the information on the referred Microsoft site, when the problem occurs again I will try these suggestions.
The Windows power plan is set to 'high performance', so I expect no problems with the 'Power Management' feature of the driver.
Can you please explain when the "the network driver detected that its hardware has stopped responding to commands" message in Event ID 10400 is triggered by the Intel driver?