Intel X550 - Can't find ETrackID for firmware update

[Godaddy]

Hi There,

I got an intel X550-T2 card, currently running firmware 3.50. When I try to update to 3.60, I get the following error:

02) Intel(R) Ethernet 10G 2P X550-t 3.80(3.50) 1563 Update not
Adapter available

Digging a bit further, it seems like the ETrack ID associated with this card is not present on the nvmupdate.cfg provided by Intel:

[00:003:00:00]: Intel(R) Ethernet 10G 2P X550-t Adapter
Vendor : 8086
Device : 1563
Subvendor : 8086
Subdevice : 001D
Revision : 1
LAN MAC : B496912A6804
Alt MAC : B496912A6804
SAN MAC : B496912A6805
ETrackId : 80001684
SerialNumber : ...
NVM Version : 3.80(3.50)
VPD status : Valid
VPD size : 167
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 22.0.9
PXE : 2.4.45, checksum Valid
EFI : 8.2.6, checksum None

Would you be able to help? How can I update the firmware on this card? Thanks!

[Poojitha]

Hi Godaddy,

Greetings for the day!

To assist you further with your inquiry regarding the X550-T2 card, could you please provide front and back pictures of the card, including the label information? This information will allow us to accurately assess the details and provide you with the necessary assistance.

Thank you for your understanding!

Regards,

Poojitha N

[IntelSupport]

Hi Godaddy,

Greetings for the day!

This is the follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.  

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case. 

Please feel free to respond to this email at your earliest convenience. 

Regards, 

Amina 

Intel Server Support  

Intel.com/vroc  

[IntelSupport]

Hi Godaddy,

Greetings for the day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide. 

As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Please feel free to respond to this email at your earliest convenience. 

Regards, 

Amina 

Intel Server Support  

Intel.com/vroc