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WWill15
Beginner
1,568 Views

Intel i219-V No Internet on Wake from Sleep - The network driver has been stopped because the network adapter has been removed.

Hello!

I am currently experiencing an issue across a range of machines (All Optiplex 5040s with Intel i219-V NICs) that when they wake from sleep about 50% of the time the NIC drops off the system (no network card detected).

On wakeup there is an event in the event log from e1dexpress event ID 56:

Intel(R) Ethernet Connection (2) I219-V

The network driver has been stopped because the network adapter has been removed.

The next event is

Intel(R) Ethernet Connection (2) I219-V

Network link is disconnected.

In device manager the device shows a warning and a status of:

Windows has stopped this device because it has reported problems. (Code 43)

We've updated/downgraded the network drivers to no avail.

Any ideas?

Bill

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4 Replies
idata
Community Manager
157 Views

Hi Bill,

 

 

AS this is an onboard NIC, are you installing the driver from Dell and contacted Dell* for this issue?

 

 

Have you had any chance to try the Intel driver , what is the operating system used?

 

rgds,

 

wb

 

WWill15
Beginner
157 Views

Hi!

We have tried the Dell and the Intel Driver.

We have contact Dell who has been less than helpful resolving the issue.

We are using Windows 7 x64 SP1.

I guess I'm more interested in if anyone has reported similar symptoms or if anyone has see this exact issue and how they might have resolved it!

Thanks for your help!

Bill

idata
Community Manager
157 Views

Hi Bill,

 

 

Thank you for updates. I was aware one user having I219V on Gigabyte board encountered issue when woke up from sleep mode as well. For the meantime, can you try the following:

 

1) Upgrade the system BIOS

 

2) Disabling IPV6

 

3) Is there any power management setting in the BIOS where you can adjust?

 

 

Thanks,

 

wb

 

idata
Community Manager
157 Views

Hi Bill,

 

 

Please feel free to update me the information.

 

 

Thanks

 

wb

 

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