Killer E2500 upd driver

[Ivagin]

Hello!

The network driver has not been updated since January 2020 and has version 9.0.0.50.

When will Intel or Rivet Networks release a driver update with bug fixes?

Killer E2500 v1: VEN_1969&DEV_E0B1

[Zigfreid_Intel]

Hello Ivagin,

Thank you for posting in Intel Ethernet Communities. 

Please allow us to route this query to the concerned team. They will get in touch with you as soon as possible.

Feel free to let us know if you have additional questions or clarifications.

Hoping for your kind patience. 

Best regards,

Zigfreid I.

Intel® Customer Support

[David_G_Intel]

Hello Ivagin

Thank you for posting on the Intel️® communities. We need to confirm the Killer device version because the Killer E2500 is discontinued but the Killer E2500v2 is not, please share with us the Intel® System Support Utility (Intel® SSU) results 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[Ivagin]

Hello!

The requested information was transferred to the created ticket.

Since you have purchased Rivet Networks, the responsibility falls on the shoulders of Intel.

When will you update the driver for Killer E2500 v1 ?

For E2500 v2 you are updating the drivers, please update the driver for E2500 v1 as well!

[David_G_Intel]

Hello @Ivagin

Thank you for the information provided. Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

Here is some information on "Customer Support Options for Discontinued Intel® Killer™ Wireless and Intel® Killer™ Ethernet Products"

• https://www.intel.com/content/www/us/en/support/articles/000059296/wireless.html

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician 

[Ivagin]

Hello!

Intel recently updated the driver for Killer E2500v2 to version 1168.002.0909.2021 in Killer Performance Suite 3.1121.1048. This driver has added support for RSC (Receive Segment Coalescing).

I think it's not that hard to add similar support for Killer E2500v1.

If you (Intel, Rivet Networks) are not able to update the driver yourself, then ask Qualcomm Atheros for help.

[David_G_Intel]

Hello @Ivagin

As a friendly reminder, Intel® Killer Performance Suite includes drivers which do not support the Legacy Intel® Killer™ Wireless and Ethernet products that have been discontinued. But the Killer Networking Software, which is also included in the Intel® Killer Performance Suite, can be installed on the systems with the Legacy Intel® Killer™ Wireless and Ethernet products. 

For WiFi and Ethernet driver updates and troubleshooting guidelines for discontinued Killer products refer to PC manufacturer's (MSI) websites as Intel does not develop, store, or provide these drivers.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician