NUV517RYH Ethernet not working

JMath6 · ‎02-16-2016

I have a NUV517RYH, running ESXi 5.5.

Has been working fine for 8 months.

Today, when I powered it on, I can no longer ping it from local switch.

I have done all the basic things e.g.

- verified cable, connected laptop to port, so cable and port are good

- turned on debugs on the switch to watch for ICMP packets

- from the ESX console, ping the switch fails, no ICMP packets seen

BIOS is RYBDWI35.86A.0246.2015.0309.1355 as seen on screen upon accessing via F2.

Any help is appreciated.

Thanks

Jas

st4 · ‎02-17-2016

Hi Jason-m,

Thank you for the post. I understand there is issue on the ethernet port and you have done some basic tests, would you also provide me the driver version, I would like to check if you have upgraded to the latest driver.

Since this is a NUC concern, I can assist you by fowarding to the NUC support for them to better assist you.

Thanks,

wb

Anonymous · ‎02-18-2016

Hi jason-m,

Let's try to narrow down the issue. You are using an older BIOS version, the latest version of the BIOS for the Intel® NUC Kit 517RYH is 0354.

Verify is NUC contains the latest Chipset and Management Engine drivers

https://downloadcenter.intel.com/product/87570/Intel-NUC-Kit-NUC5i7RYH Drivers & Software

Regards,

Mike C

JMath6 · ‎02-18-2016

Mike,

The link in your thread sends me to a PAGE NOT FOUND.

Is there an actual link to the BIOS version 0354 you mentioned ?

Right now, the Ethernet port is back working ?

All I did was to boot into BIOS and just try to capture some information, then simply rebooted and pinging ok.

I would like to have the BIOS ready in case this happens again.

Just concerned that even upgrading BIOS is going to cause me a problem.

Thank you

Jas

Anonymous · ‎02-19-2016

Hi jason-m,

It is possible to download all the drivers, BIOS files and device manuals at https://downloadcenter.intel.com/ https://downloadcenter.intel.com/

Just type the NUC model on the search box: 5i7RYH then, sort by BIOS in the first column.

I verified the link and it is working now.

https://downloadcenter.intel.com/product/87570/Intel-NUC-Kit-NUC5i7RYH Drivers & Software

Let me know how it works.

Regards,

Mike C