Network Card: Intel Corporation 82599 10 Gigabit Network Connection - not detect link

[hrcek]

Hello, I'm reaching out for assistance, hoping someone can guide me to a solution to get "Link detected: yes" on my network interface.

Hardware and Setup Details
Network Card: Intel Corporation 82599 10 Gigabit Network Connection (rev 01)

SFP Module: The server vendor recommended this SFP as compatible. ethtool -m enp1s0 shows:
Transceiver type : 10G Ethernet: 10G Base-SR
Laser wavelength : 850nm
Vendor name : Intel Corp
Vendor PN : FTLX8574D3BCV-I5

Driver: I compiled and loaded the ixgbe driver from Intel's website: https://downloadmirror.intel.com/856156/ixgbe-6.1.4.tar.gz
Switch Side: The other end is a switch with a Linktel SFP, also 850nm.
Cabling: Both SFPs are new, and the multimode fiber optic cable is also new. I've tried swapping the fiber order on the cable, but the port on the switch does not light up in that configuration.
Current Status and Observations
After executing ip link set up dev enp1s0, the port LED on the switch lights up. show interfaces xe-0/2/2 on the switch confirms:

Physical interface: xe-0/2/2, Enabled, Physical link is Up
However, on the server side, the port LED does not light up, and ethtool reports Link detected: no.

Driver and Kernel Information
modinfo ixgbe output:
filename: /lib/modules/6.1.0-37-amd64/updates/drivers/net/ethernet/intel/ixgbe/ixgbe.ko
version: 6.1.4
license: GPL
description: Intel(R) 10GbE PCI Express Linux Network Driver

dmesg output (relevant lines):
ixgbe 0000:01:00.0 0000:01:00.0 (uninitialized): ixgbe_check_options: FCoE Offload feature enabled
ixgbe 0000:01:00.0 0000:01:00.0 (uninitialized): allow_unsupported_sfp Enabled
ixgbe 0000:01:00.0: Multiqueue Enabled: Rx Queue count = 8, Tx Queue count = 8 XDP Queue count = 0
ixgbe 0000:01:00.0: 32.000 Gb/s available PCIe bandwidth (5.0 GT/s PCIe x8 link)
ixgbe 0000:01:00.0 eth0: MAC: 2, PHY: 20, SFP+: 5, PBA No: 0210FF-0FF
ixgbe 0000:01:00.0: ac:1f:6b:ac:06:fa
ixgbe 0000:01:00.0 eth0: Enabled Features: RxQ: 8 TxQ: 8 FdirHash
ixgbe 0000:01:00.0 eth0: Intel(R) 10 Gigabit Network Connection
ixgbe 0000:01:00.0 enp1s0: renamed from eth0
ixgbe 0000:01:00.0: registered PHC device on enp1s0
ixgbe 0000:01:00.0 enp1s0: detected SFP+: 5
ixgbe 0000:01:00.0 enp1s0: detected SFP+: 5
ixgbe 0000:01:00.0: removed PHC on enp1s0
ixgbe 0000:01:00.0: registered PHC device on enp1s0
ixgbe 0000:01:00.0 enp1s0: detected SFP+: 5
Any suggestions or insights into why the link isn't coming up on the server side would be greatly appreciated!

[IntelSupport]

Hi hrcek,

Greetings for the day!

Thanks for contacting intel customer support with your query:

Kindly confirm whether the Ethernet controller is on-board controller or used in PCIe slot.

Regards

Jerome

Intel Customer Support Technician

[hrcek]

Hi Jerome,

it is a PCIe Card, I'm attached photo.

Regards
Hrcek

[IntelSupport]

Hi hrcek,

Thanks for the response, kindly share the PCIe adapter details or clear picture of PCIe adapter to validate and proceed further.

Regards

Jerome

Intel Customer Support Technician

[hrcek]

Hi Jerome,

here is photo:

Regards

Hrcek

[IntelSupport]

Hi hrcek,

Greetings for the day!

Thanks for sharing the picture, but still, we can't see any product markings on the card.

Kindly request you to share the clear picture of the label markings on the card.

Regards

Jerome

Intel Customer Support Technician

[hrcek]

Hi Jerome,

i'm sorry, you probably meant the other side of the card:

Regards

Hrcek

[IntelSupport · Accepted solution]

Hi hrcek,

Thanks for your response, after reviewing the picture we identified that the PCI adapter is from Supermicro.

So, we recommend you reach out to OEM (Supermicro) for further assistance.

Regards

Jerome

Intel Customer Support Technician