Reset adapter unexpectedly - Intel Community

Ethernet Products

Determine ramifications of Intel® Ethernet products and technologies

Reset adapter unexpectedly

13,778 Views

I have a system I use as a gateway:

Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (Lewisville) (rev 04)

It is a component of a fit/PC Intense running Linux is the 4.9.67-1-lts # 1 SMP kernel from Arch Linux. This problem has been going on for several kernels now over the last month.

http://www.fit-pc.com/web/products/specifications/intense-pc-models/?model[]=IPC-C1047-WB-FM4U&model[]=IPC-C3517V-WB-FM4U Intense PC models specifications

It has been having trouble reseting and possibly check summing. I use a ssh proxy tunnel which has always remained open and stable to panix.com. Now it dies

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 3: new [direct-tcpip]

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 44: new [direct-tcpip]

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 45: new [direct-tcpip]

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 46: new [direct-tcpip]

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 47: new [direct-tcpip]

debug1: Connection to port 9000 forwarding to 127.0.0.1 port 8008 requested.

debug1: channel 48: new [direct-tcpip]

ssh_dispatch_run_fatal: Connection to 166.84.1.2 port 22: message authentication code incorrect

[ruben@flatbush ~]$

from dmesg:

[38972.211043] ffff88041f798da0: f4 6e af f6 83 02 1d 62 8c 12 0f 1a e9 99 89 cf .n.....b........

[38972.211044] ffff88041f798db0: d3 b9 fc d0 d4 7a dc 96 d0 b0 f9 c3 bb fe c7 ea .....z..........

[38972.211046] ffff88041f798dc0: 39 51 ea 2c 6d 80 64 43 59 da 15 91 3a 6c 40 05 9Q.,m.dCY...:l@.

[38972.211047] ffff88041f798dd0: a6 50 40 98 d0 bb cf f3 c7 1f e2 41 bd ec 19 05 .P@........A....

[38972.211049] ffff88041f798de0: ab 51 d0 9a 46 90 9b db 3b b2 fd c1 c9 c0 ef 7b .Q..F...;......{

[38972.211051] ffff88041f798df0: 2a 45 2b f6 fb 42 96 56 af 45 89 23 99 51 4e ef *E+..B.V.E.# .QN.

[38972.211053] ffff88041f798e00: fd 6c 9a df 51 66 db 3e ca d9 4c f2 ad cb 89 7a .l..Qf.>..L....z

[38972.211054] ffff88041f798e10: c4 10 47 21 fc a5 4d f3 06 79 1f 8a ba d1 45 53 ..G!..M..y....ES

[38972.211056] ffff88041f798e20: bb 68 0b 8a ab 63 ae b2 1c 38 b0 35 6f 37 66 ec .h...c...8.5o7f.

[38972.211057] ffff88041f798e30: 02 4a .J

[38972.211062] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[38978.157727] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[39014.162430] elogind[1369]: New session c4 of user ruben.

[39089.012361] lp: driver loaded but no devices found

[39089.040701] st: Version 20160209, fixed bufsize 32768, s/g segs 256

It has been suggested that I can monkey with the module settings, but I'm not certain what to try or to procede with. Guessing blindly is usually not useful

modinfo give me this:

alias: pci:v00008086d0000105Esv*sd*bc*sc*i*depends: ptpintree: Yvermagic: 4.9.67-1-lts SMP mod_unload modversions parm: debug:Debug level (0=none,...,16=all) (int)parm: copybreak:Maximum size of packet that is copied to a new buffer on receive (uint)parm: TxIntDelay:Transmit Interrupt Delay (array of int)parm: TxAbsIntDelay:Transmit Absolute Interrupt Delay (array of int)parm: RxIntDelay:Receive Interrupt Delay (array of int)parm: RxAbsIntDelay:Receive Absolute Interrupt Delay (array of int)parm: InterruptThrottleRate:Interrupt Throttling Rate (array of int)parm: IntMode:Interrupt Mode (array of int)parm: SmartPowerDownEnable:Enable PHY smart power down (array of int)parm: KumeranLockLoss:Enable Kumeran lock loss workaround (array of int)parm: WriteProtectNVM:Write-protect NVM [WARNING: disabling this can lead to corrupted NVM] (array of int)parm: CrcStripping:Enable CRC Stripping, disable if your BMC needs the CRC (array of int)

Link Copied

19 Replies

9,750 Views

Hi Mrbrklyn,

Thank yo for writing to Wired Communities. As this is an onboard NIC on the Intense PC, have you contacting the PC vendor to check on the onboard NIC which is part of their system? Are you using the driver version from the PC vendor? Please feel free to update me.

Thanks,

Sharon

Copy link

9,750 Views

Hello Sharon

yes I contacted them and there is nothing they can do, and I am not sure what you mean. This is a linux system. I'm not sure what you mean by a "pc vendor". All they know is that it has been burned in and that it has been tested with the linuxx kernel on a variety of distributions. The Kernel module that drives it is e1000e, and it is written, to my knowledge, by intel. It has a variety of options which can be tinkered with, for which I am only lightly familiar.

Ruben

Copy link

9,750 Views

Hi Mrbrklyn,

Thank you for the reply. The "PC vendor" I refer to is the board manufacturer where this 82576LM ethernet controller is embedded on. Since the chipset is integrated on the board, you may contact them check on the hardware aspect since the you mentioned the ethernet controller kept on reset.

Where did you obtain the driver? Have you tried using the driver from our website at

https://downloadcenter.intel.com/download/15817/Intel-Network-Adapter-Driver-for-PCIe-Intel-Gigabit-Ethernet-Network-Connections-Under-Linux-?product=47549

Looking forward to your reply,.

Thanks,

Sharon

Copy link

9,750 Views

Hello

The vendor said there is nothing they can do, it is an intel issue.

The software came from www.kernel.org, like all over linux drivers. Can you help me work with the module options? Intel, who wrote these drivers, is the best choice to get help.

Copy link

9,750 Views

filename: /lib/modules/4.9.67-1-lts/kernel/drivers/net/ethernet/intel/e1000e/e1000e.ko.gzversion: 3.2.6-klicense: GPLdescription:Intel(R) PRO/1000 Network Driverauthor: Intel Corporation, <</span>mailto:linux.nics@intel.com linux.nics@intel.com>

Copy link

9,750 Views

Hi Mrbrklyn,

Thank you for the additional information. What you can do is to request from Sourceforge

by clicking on Ticket-Feature Request via the website below (this is the site where Linux driver is available)

https://sourceforge.net/p/e1000/feature-requests/?source=navbar

Thanks,

Sharon

Copy link

9,750 Views

Hello Sharon

I already have the most latest version. I installed it off of arches community archives last night and the problem just continues. If anything it has gotten work.

[356760.653370] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[356762.652817] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[356766.409364] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[357338.693255] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[357340.693435] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[357342.692630] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[357346.438995] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[364073.158078] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364075.158204] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364077.157660] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[364080.934026] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[364129.161977] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364131.162089] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364132.121449] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[364135.867908] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[364784.167554] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364786.167712] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[364787.207064] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[364790.993461] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[366043.294974] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366045.295159] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366047.295262] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366049.295403] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366051.294626] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[366055.071031] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[366091.298158] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366093.298308] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366095.297662] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[366099.044025] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[366161.302952] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366163.303114] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[366164.262397] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[366167.988803] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[367240.337699] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[367242.337834] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[367244.337340] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[367248.123573] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

[367616.363905] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[367618.364061] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

[367620.363221] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly

[367624.129487] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control:

[www3 ~]# modinfo e1000e

filename: /lib/modules/4.9.67-1-lts/updates/e1000e.ko

version: 3.3.6-NAPI

license: GPL

description: Intel(R) PRO/1000 Network Driver

author: Intel Corporation, <</span>mailto:linux.nics@intel.com linux.nics@intel.com>

srcversion: 6453212B70344504D53DE09

There are OPTIONS that I can use on the module. That is where I need adivice. Are you an employee of Intel or an AI?

Ruben

Copy link

9,750 Views

Hi Mrbrklyn,

Thank you for the reply. I refer you to contact sourceforge since that is the platform where the Linux driver for the NIC is available and you can request from there for the modification and support. I will also try further check for you.

Regards,

Sharon

Copy link

9,750 Views

I sent a ticket there, but they are not responding. I need to know what all the options for the module does. I am still losing cryptographic checks and seeing resets.

Copy link

9,750 Views

Hi Mrbrklyn,

Thank you for the update and apologize for any inconvenience this might have caused. Let me further check.

Regards,

Sharon

Copy link

9,750 Views

Hi Mrbrklyn,

Please try updating the driver version 3.4.0.2 posted at link below.

https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/ https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/

Feel free to update me. Thank you.

Regards,

Sharon

Copy link

9,750 Views

Hi Mrbrklyn,

Please feel free to update me if you have updated to driver version 3.4.0.2, looking forward to your reply. Thank you.

Regards,

Sharon T

Copy link

9,750 Views

I compiled and ran that a couple of weeks ago and there has been no change. I created a ticket on their system but there has been no response.

I don't know why it is so hard to discuss the built in options of the module and how I can manipulate them successfully in an attempt to overcome this problem.

We discuss everything but what I asked. I seriously doubt they will ever debug this or fix it.

Copy link

9,750 Views

why is it pointing me to ixgbe-5.3.5.tar.gz?

Looking for the latest version? https://sourceforge.net/projects/e1000/files/latest/download?source=files Download ixgbe-5.3.5.tar.gz (463.1 kB)

https://sourceforge.net/projects/e1000/files/ Home / https://sourceforge.net/projects/e1000/files/e1000e%20stable/ e1000e stable / 3.4.0.2

NameModifiedSizeDownloads / WeekStatushttps://sourceforge.net/projects/e1000/files/e1000e%20stable/ Parent folder https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/e1000e-3.4.0.2.tar.gz/download e1000e-3.4.0.2.tar.gz2017-12-13299.6 kB 91https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/e1000e-3.4.0.2.tar.gz/stats/timeline i https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/Readme.txt/download Readme.txt2017-12-13268 Bytes 13https://sourceforge.net/projects/e1000/files/e1000e%20stable/3.4.0.2/Readme.txt/stats/timeline i

Copy link

9,750 Views

Hi MrBrklyn,

The link gives you the download link to e1000e-3.4.0.2.tar.gz which is the driver version you can download. The ixgbe 5.3.5.tar.gz is the latest version post there for 10 Gigabit network adapter. Hope this clarifies.

Thanks,

Sharon

Copy link

9,750 Views

Hi MrBrklyn,

Can you clarify when you said the adapter is resetting, how does it reset?

I understand you already talked to Intense PC vendor where this NIC is embedded, please double check with them for any driver or BIOS that you should be using for the board and the onboard NIC. Please refer to this website about OEM support:

https://www.intel.com/content/www/us/en/support/articles/000005658/network-and-i-o/ethernet-products.html Support for the Intel® 82579 Gigabit Ethernet Controller

Regards,

Sharon T

Copy link

9,750 Views

Hi MrBrklyn,

Please feel free to update me if further assistance needed.

Regards,

Sharon T

Copy link

9,750 Views

This problem seems to continue AND I've read about it continually on the internet, others looking for an answer to this. I wish this old bug would be fixed

[308084.322766] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:

TDH <24>

TDT <3f>

next_to_use <3f>

next_to_clean <22>

buffer_info[next_to_clean]:

time_stamp <101d59c8b>

next_to_watch <24>

jiffies <101d59d20>

next_to_watch.status <0>

MAC Status <80083>

PHY Status <796d>

PHY 1000BASE-T Status <3c00>

PHY Extended Status <3000>

PCI Status <10>

Copy link

9,750 Views

[www3 updates]# uname -a

Linux www3 4.19.60-1-lts #1 SMP Sun Jul 21 21:32:00 UTC 2019 x86_64 GNU/Linux

Copy link

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.